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4.3 out of 5

"I loved my stay. Excellent facilities & amenities. Food was restriced on the menu resteraunt. Otherwise would recommend GC to anyone who would ... " More

By a verified traveller on Sun 16 Jan 2022

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Hotel Description

A luxury stay in Canberra awaits you at Garden City Hotel, Best Western Signature Collection. You'll be 1.9 km (1.2 mi) from Mount Mugga Mugga Nature Reserve and 2.1 km (1.3 mi) from Callum Brae Nature Reserve. Highlights at this hotel include in-room free WiFi, free Internet, and plasma TVs.

All 72 soundproofed rooms feature iPod docks, satellite TV, and coffee/tea makers. Minibars provide refreshments, and in-room dining is easy with amenities like refrigerators and room service. Free newspapers, safes, and hair dryers are also available.

The restaurant, Secret Garden Restaurant, serves international cuisine and is open for breakfast and dinner. At the hotel's own lounge bar or poolside bar, you can enjoy a drink. Enjoy the outdoor swimming pool, gym, and pool loungers. A conference center and a business center are among the business amenities offered. Other amenities include free WiFi in public areas, coffee/tea in a common area, and laundry facilities. Each morning cooked-to-order breakfast is served between 7:00 AM and 9:00 AM. There's also the convenience of free self parking.

With a stay at this 4.5-star Narrabundah hotel, you'll be 6.2 km (3.8 mi) from Canberra Hospital and 8.6 km (5.4 mi) from Civic Square.

Standard Room, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$136* Per night/room 21 Feb. - 22 Feb.

Deluxe Room, Multiple Beds, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Executive Suite, 1 Queen Bed, Non Smoking (Quiet Location)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Deluxe Room, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Executive Room, 1 Queen Bed, Non Smoking, Pool View

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Garden City Hotel, Best Western Signature Collection ratings based on 440 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Garden City Hotel, Best Western Signature Collection

Everyone (304) Couples (63) Business (9) Family (48) Other (1)
4 out of 5
I loved my stay. Excellent facilities & amenities. Food was restriced on the menu resteraunt. Otherwise would recommend GC to anyone who would like to stay in ACT

Posted by on 16 Jan. 2022

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Comment from Hotel Management

16 Jan. 2022 by Elan

Thanks for staying with us. We appreciate your feedback!

4 out of 5
Friendly staff and food was great

Posted by on 13 Jan. 2022

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Comment from Hotel Management

15 Jan. 2022 by Elan

Thanks for staying with us. We appreciate your feedback!

3 out of 5
It felt very dated and the bar/kitchen was closed. The location was ok. Maybe the name of the property led me to believe there were nice gardens instead it was a concrete jungle. Reminds me of a 2 star US accommodation designed for corperate events

Posted by on 8 Jan. 2022

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Comment from Hotel Management

15 Jan. 2022 by Elan

Thanks for staying with us. We are sorry you were unhappy, we will work hard to fix the issues. We appreciate your feedback!

4 out of 5

Posted by on 31 Dec. 2021

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Comment from Hotel Management

15 Jan. 2022 by Elan

Thanks for staying with us. We appreciate your feedback!

2 out of 5
Night before we arrived, and during our 2 nights stay. Cars had their windscreens smashed. We had to park our car else where at a friends. Windscreen repair guy said it was a regular thing at that motel.. This was off street parking too. Why haven't they hired night security??

Posted by on 31 Dec. 2021

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Comment from Hotel Management

15 Jan. 2022 by Elan

Thanks for staying with us. We are sorry you were unhappy, we will work hard to fix the issues. We appreciate your feedback!

5 out of 5
All excellent, will stay again

Posted by on 12 Dec. 2021

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Comment from Hotel Management

14 Dec. 2021 by Elan

Thanks for staying with us. We appreciate your feedback!

3 out of 5
T

Posted by on 1 Dec. 2021

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Comment from Hotel Management

2 Dec. 2021 by Elan

Thanks for staying with us. We are sorry you were unhappy, we will work hard to fix the issues you experienced. We appreciate your feedback!

4 out of 5
The room could do with a freshen up in decor otherwise everything was fine

Posted by on 30 Nov. 2021

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Comment from Hotel Management

2 Dec. 2021 by Elan

Thanks for staying with us. We appreciate your feedback!

5 out of 5
Overall convenience of location and standard of the room Very quiet location

Posted by on 29 Nov. 2021

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Comment from Hotel Management

2 Dec. 2021 by Elan

Thanks for staying with us. We appreciate your feedback!

4 out of 5
Very clean and staff lovely. I wish the TV could turn to where the lounge area was as thats where i ate and sat.

Posted by on 17 Nov. 2021

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Comment from Hotel Management

24 Nov. 2021 by Elan

Thanks for staying with us. We appreciate your feedback!

About the Garden City Hotel, Best Western Signature Collection

Location 55 Jerrabomberra Avenue, Narrabundah, ACT 2604

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Garden City Hotel, Best Western Signature Collection offers its guests an outdoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a bar/lounge and a poolside bar. A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite business center. Tour/ticket assistance, barbecue grills, and a garden are also featured at the luxury Garden City Hotel, Best Western Signature Collection. Free self parking is available. This 4.5-star Canberra hotel is smoke free.

  • 1 building
  • 72 guestrooms or units
  • 2 levels
  • Poolside lounge chairs
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • BBQ grill(s)
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Train station: Kingston Canberra Station (2.7 km / 1.6 mi)
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Garden City Hotel, Best Western Signature Collection offers 72 accommodations with iPod docking stations and MP3 docking stations. 42-inch plasma televisions come with premium satellite channels. Refrigerators, coffee/tea makers, and minibars are provided. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include complimentary newspapers, laptop-compatible safes, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Minibar
  • IPod dock
  • In-room dining (limited hours)
  • HD television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Shower
  • Cribs (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:00 AM to 9:00 AM.

Secret Garden Restaurant - Overlooking the pool and garden, this restaurant specializes in international cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 9:30 PM

Special check-in instructions:

The front desk is open daily from 7:00 AM - 9:30 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and lockbox information. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 7:00 AM - 9:30 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 9:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information and lockbox information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for AUD 20.0 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place and guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast and dinner, and also through room service. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

  • No rollaway/extra beds available
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • One child stays free
  • Debit cards
  • Staffed front desk
  • Security system
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: AUD 19 for adults and AUD 19 for children (approximately)
  • Crib (infant bed) fee: AUD 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Plus Garden City Hotel Narrabundah
  • Best Western Plus Garden City Narrabundah
  • Garden City Hotel Best Western Signature Collection Narrabundah
  • Best Western Plus Garden City
  • Garden City Best Western Signature Collection Narrabundah
  • Garn City Signature Collectio
  • Garden City Hotel Best Western Signature Collection
  • Garden City Hotel, Best Western Signature Collection Hotel
  • Garden City Hotel, Best Western Signature Collection Narrabundah

You should know

  • Registered guests are the only ones allowed to be in guestrooms.

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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Frequently asked questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.