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4.1 out of 5

"Not What I Was Expecting, Nor Paid For. Not Hot Water First Night, Slipped On Something Spilt on Floor Near Elevators. Reported It and Not Even an "Ar ... " More

By a verified traveller on Mon 31 Aug 2020

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Hotel Description

BreakFree Capital Tower places you in the center of Canberra, within just a 15-minute stroll of popular places like Commonwealth Park and Australian National University. Highlights at this aparthotel include an outdoor swimming pool, and in-room kitchens and washers/dryers.

Each apartment features a dining area, a sitting area, and WiFi. In-room dining is easy with a kitchen that comes equipped with a refrigerator, a microwave, and a stovetop. An LCD TV, a coffee/tea maker, and a hair dryer are also available.

Enjoy the fitness center and sauna as well as access to racquetball/squash. Additionally, you'll find laundry facilities, a garden, and barbecue grills. Continental breakfast is available daily. There's also the convenience of self parking.

Within a 20-minute walk of this 3.5-star Canberra City Centre aparthotel, attractions include National Museum of Australia and National Convention Centre.

One Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
AU$159* Per night/room 11 Oct. - 12 Oct.

Two Bedroom Lakeside - Unserviced

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

3 Bedroom

Bed Count 2 King Beds Maximum Occupancy 7 Max

Three Bedroom Penthouse

Bed Count 3 Queen Beds Maximum Occupancy 7 Max

Two Bedroom Cityside - Unserviced

Bed Count 2 King Beds Maximum Occupancy 5 Max

2 Bedroom Lakeside

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

BreakFree Capital Tower ratings based on 669 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for BreakFree Capital Tower

Everyone (315) Couples (47) Business (1) Family (300)
3 out of 5
Not What I Was Expecting, Nor Paid For. Not Hot Water First Night, Slipped On Something Spilt on Floor Near Elevators. Reported It and Not Even an "Are You Ok " Disappointing

Posted by on 31 Aug. 2020

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Comment from Hotel Management

2 Sep. 2020 by Breakfree Capital Tower Management

Dear Guest, Thank you for taking your time to give us your feedback. We sincerely apologise for this experience, rest assured this is already under investigation of what was happened. This feedback will help us to focus on areas that needs improvements on facilities and training of our staff. Rest assured this is taken on board. Kind regards,

4 out of 5
Close to town

Posted by on 23 Aug. 2020

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Comment from Hotel Management

31 Aug. 2020 by Jack

Good evening, Thank you leaving a review of your recent stay with us. It is great knowing you enjoyed our close location to the city and we look forward to welcoming you back soon. Kind regards,

5 out of 5
Great apartment, great view, great location, parking a bit tight but that’s about all

Posted by on 16 Jul. 2020

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Comment from Hotel Management

18 Jul. 2020 by Breakfree Capital Tower Team

Dear Guest, Thank you very much for your positive feedback. We are looking forward to welcoming you again. Kind regards,

4 out of 5
Close to plenty of the great attractions that Canberra offers. Curtains, carpet and walls, stained.

Posted by , from Sydney on 11 Jul. 2020

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Comment from Hotel Management

14 Jul. 2020 by Stéphanie

Dear Guest, We very much appreciate your comments regarding your stay at the BreakFree Capital Tower Canberra. It is always a pleasure to receive positive feedback. Also we will definitely have a look at the mentioned points as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

4 out of 5
Great location and view. Facilities clean and convenient. Handy if wifi details could be provided in the room, rstjer than having to call reception and would be good to have a soap holder in the shower. Othereise, a great place to stsy at an excellent price.

Posted by on 2 Jul. 2020

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Comment from Hotel Management

4 Jul. 2020 by Stephanie

Dear Guest, Thank you for providing feedback from your stay here at BreakFree Capital Tower. We are glad to read your wonderful comment to share that you have enjoyed your stay here. Please note that WIFI are free when you sign up to be an Accor Member. We look forward to see you on your next stay. Kind Regards,

5 out of 5
It was great other then the no jug and crappy shower head other then that I would recommend

Posted by on 20 Jun. 2020

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Comment from Hotel Management

28 Jun. 2020 by Stephanie

Dear Guest, Thank you for providing feedback from your stay here at BreakFree Capital Tower. We appreciate all feedback both positive and negative, as it allows and give us opportunity to improve our service for all future guests. We are glad that you enjoyed your stay and also sorry about the inconvenience you have encountered during your stay here with us. We look forward to see you on your next stay. Kind Regards,

3 out of 5
I liked the price and location. I was disappointed with the apartment because: no milk available for coffee or tea. I had to go out at 10pm to buy milk. Bedroom was cold so I slept in the lounge with aircon. Kitchen cupboards had rubbish left in them. Tap behind the washing machine kept dripping loudly.

Posted by on 5 Jun. 2020

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Comment from Hotel Management

13 Jun. 2020 by Stéphanie

Dear Guest, Thank you for providing feedback from your stay here at BreakFree Capital Tower. We appreciate all feedback both positive and negative, as it allows and give us opportunity to improve our service for all future guests. We want to share our apologies with you for your recent experience with us. We are sorry to hear that there has been some disappointment during your stay here with us. We have passed on the issues that you have raised above to the respective department so that we can get these rectified. We hope to see you next time so that we can provide you with a better and more enjoyable experience. Kind Regards,

4 out of 5
Large large apartments with full kitchen and laundry so everything you need. Large pool and outdoor area. Close to the centre of Canberra (10-15 mins walk) and the Uni. The rooms are a bit worn and while clean and in good repair they could do with a refresh. Service was excellent.

Posted by on 20 Feb. 2020

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Comment from Hotel Management

1 Apr. 2020 by Stéphanie

Dear Guest, We very much appreciate your comments regarding your stay at the BreakFree Capital Tower Canberra. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

5 out of 5

Posted by on 16 Feb. 2020

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Comment from Hotel Management

1 Apr. 2020 by Stéphanie

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

2 out of 5
Someone had been smoking in the bedroom and it reeked. Needs more than a change of sheets. No capacity to open window and get fresh air

Posted by on 12 Feb. 2020

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Comment from Hotel Management

15 Feb. 2020 by Stéphanie

Dear Guest, Thank you for taking the time to tell us about your experience at the BreakFree Capital Tower. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At BreakFree, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are responding appropriately to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Property Features

BreakFree Capital Tower offers its guests an outdoor pool, a sauna, and a fitness center. BreakFree Capital Tower also features barbecue grills, a garden, and laundry facilities. For a fee, parking is available. This 3.5-star Canberra aparthotel is smoke free.

  • 45 guestrooms or units
  • 19 levels
  • Built in 1992
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-out
  • Storage area for luggage
  • Garden
  • BBQ grill(s)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Kitchen
  • Laundry facilities
  • Separate dining area
  • Washer/dryer
  • Refrigerator
  • Microwave

Internet

Available in all rooms: WiFi (surcharge)

Parking

Self parking (surcharge)

Transport

  • Train station: Kingston Canberra Station (6.5 km / 4.1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

BreakFree Capital Tower offers 45 accommodations with washers/dryers and coffee/tea makers. Accommodations offer separate sitting areas and include desks. Accommodations at this 3.5-star aparthotel have kitchens with refrigerators, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. In-room wireless Internet access is available for a surcharge. LCD televisions are featured in guestrooms.

  • In-room kitchen
  • Washer and dryer
  • Dining room
  • Sitting area
  • LCD television
  • Refrigerator
  • Microwave
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)

Food & Drink

For a fee, guests can enjoy continental breakfast daily.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 10:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open daily from 7:30 AM - 10 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 10 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 7:30 AM - 10 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 10 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 35.0 per day.
  • Cribs (infant beds) are available for AUD 10.0 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place and guests are provided with hand sanitizer.Contactless check-out is available.The property affirms that it follows sanitization practices of ALLSAFE (Accor Hotels) guidelines.

  • Property is cleaned with disinfectant
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Protective clothing is available for guests
  • Masks are available for guests
  • Debit cards not accepted
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: AUD 20 for adults and AUD 20 for children (approximately)
  • Fee for in-room wireless Internet: AUD 15 per day (rates may vary)
  • Self parking fee: AUD 12.00 per day
  • Crib (infant bed) fee: AUD 10.0 per night
  • Rollaway bed fee: AUD 35.0 per day
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • BreakFree Aparthotel Capital Tower
  • BreakFree Capital Tower
  • Breakfree Capital Hotel Canberra
  • Breakfree Capital Tower Canberra Hotel Canberra
  • BreakFree Capital Tower Aparthotel Canberra
  • BreakFree Capital Tower Aparthotel
  • BreakFree Capital Tower Canberra
  • BreakFree Capital Tower Apartment Canberra
  • BreakFree Capital Tower Apartment
  • BreakFree Capital Tower Canberra
  • BreakFree Capital Tower Aparthotel
  • BreakFree Capital Tower Aparthotel Canberra
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.