4/10 Poor
Elizabeth
Travelled with family
8 June 2025
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I would have concluded that this was a great neat hotel with good dining options and great bars but safety above everything else.
We were rudely awakened by fire alarms. We evacuated in our PJ. Fire alarm was faulty and kept going in and out. I initially called front desk no answer so we proceeded to exit.
We were left outside for about an hour. No one came to address us or brief us about if it was an actual fire or false alarm. We were left standing out in the cold in our PJ’s and every staff who passed by walked leisurely by without answering questions for guests. Only about 30 of us had actually evacuated. No one went in to make sure people evacuated/took guest count. Staff just carried on like we didn’t exist. Questions to staff in the kitchen were brushed off as they carried on their tasks through the sounding alarm. No apologies, no explanations, nothing. After standing outside for a while, we all went back inside. Still no explanation. Found out later that there was an actual fire because a guest “decided to toast their croissants 3 times”. My concern is that in an actual serious fire situation, there is no procedure in place to ensure guest safety, ensure complete evacuation or keep you apprised of updates. You’re on your own. What shocked most was when I address this at check out, I was dismissed and guests blamed for choosing to stand outside as in we did that to ourselves. I will never stay in such an unsafe place. Shame on Hyatt
Elizabeth
Stayed 1 night in Jun 2025
