6/10 Okay
William
30 Apr 2025
The fact is I didn't actually get to the hotel. Because of a change of plan I tried to cancel the booking through expedia ( small e intended ) as soon as I knew of the change and tried ( Wednesday night ) through the customer service desk to cancel - they suggested they try to change the date of arrival with the hotel, to which I agreed. I failed to receive an answer the following day so I tried again the following night but failed again. I phoned the hotel on Friday in the day but made no headway - I was left hanging on the phone for reception to answer but they did not; I gave up. I have cancellation insurance and now require a refund.
William
Stayed 1 night in Apr 2025