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Occidental Cala Viñas

Property class: 4

Photo gallery for Occidental Cala Viñas

A swimming pool with lounge chairs, palm trees, and a view of the sea.
A coastal hotel with multiple buildings, a rocky shoreline, and clear turquoise water.
A modern building with a glass facade, palm trees, and a wooden walkway.
A balcony with a view of a coastal area, including a large hotel building and a clear blue sea.
A spacious, well-lit kitchen with a central island, modern pendant lighting, and a variety of fresh fruits and vegetables displayed on the island.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Spa
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
The current price is AU$227
includes taxes & fees
12 Oct - 13 Oct

Explore the area

View map
Carrer del Coral, 2-4, Calvia, Mallorca, 7181
  • Place, Cala Vinyes Beach
    ‪1 min walk‬
  • Place, Magaluf Beach
    ‪18 min walk‬
  • Place, Katmandu Park
    ‪7 min drive‬
  • Airport, Palma de Mallorca (PMI)
    ‪29 min drive‬

Room options

View all photos for Superior Room

A hotel room with a bed, a chair, a bedside table, and a wall-mounted lamp.

Superior Room

8.4 out of 10
Very good
(6 reviews)
  • 27 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Superior Room (2 Adults +1 Child)

A hotel room with a bed, a chair, a bedside table, and a wall-mounted lamp.

Superior Room (2 Adults +1 Child)

9.0 out of 10
Wonderful
(2 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

View all photos for Superior Room (2 Adults+2 Children)

A hotel room with a bed, a chair, a bedside table, and a wall-mounted lamp.

Superior Room (2 Adults+2 Children)

8.0 out of 10
Very good
(1 review)
  • 27 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds

View all photos for Double Room

A hotel room with a bed, a chair, a bedside table, and a wall-mounted lamp.

Double Room

  • 27 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

View all photos for Double Room (2 Adults +1 Child)

A hotel room with a bed, a chair, a bedside table, and a wall-mounted lamp.

Double Room (2 Adults +1 Child)

  • 27 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Superior Ocean Front Room

A modern hotel room with a grey sofa, a large bed, a small round table with a plant, and decorative wall art.

Superior Ocean Front Room

8.0 out of 10
Very good
(1 review)
  • Sea view
  • 27 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Superior Ocean Front (2 adults + 1 child) Room

A modern hotel room with a grey sofa, a large bed, a small round table with a plant, and decorative wall art.

Superior Ocean Front (2 adults + 1 child) Room

  • Ocean view
  • 27 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

View all photos for Superior Room, Pool View

A modern hotel room with a grey sofa, a large bed, a small round table with a plant, and decorative wall art.

Superior Room, Pool View

  • 27 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

View all photos for Superior Room, Pool View (2 Adults + 1 Child)

A modern hotel room with a grey sofa, a large bed, a small round table with a plant, and decorative wall art.

Superior Room, Pool View (2 Adults + 1 Child)

  • 27 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

View all photos for Superior Side Sea View Room

A hotel room with a large bed, a desk with a phone, a seating area with a table and chairs, and a TV mounted on the wall.

Superior Side Sea View Room

  • Partial sea view
  • 27 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

View all photos for Superior Side Sea View Room (2 Adults +1 Child)

A hotel room with a large bed, a desk with a phone, a seating area with a table and chairs, and a TV mounted on the wall.

Superior Side Sea View Room (2 Adults +1 Child)

  • Partial sea view
  • 27 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

View all photos for Family Room

A modern hotel room with a large bed, a small table with a plant, and a bathroom visible through a glass door.

Family Room

  • 37 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Family Room (2 Adults + 1 Child)

A modern hotel room with a large bed, a small table with a plant, and a bathroom visible through a glass door.

Family Room (2 Adults + 1 Child)

  • 37 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

View all photos for Family Room (2 Adults + 2 Children)

A modern hotel room with a large bed, a small table with a plant, and a bathroom visible through a glass door.

Family Room (2 Adults + 2 Children)

  • 37 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds

View all photos for Junior Suite

A hotel room with a large bed, a sofa, a small table, and a balcony with a view of palm trees.

Junior Suite

  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Room (Ocean Front (2 adults + 2 child))

A modern hotel room with a grey sofa, a large bed, a small round table with a plant, and decorative wall art.

Superior Room (Ocean Front (2 adults + 2 child))

  • Sea view
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds

Room

  • Sleeps 1

Room

  • Sleeps 4

Room

  • Sleeps 4

About the area

Cala Vinas

A family-friendly stay in Calvia awaits you at Occidental Cala Viñas. Within a 30-minute stroll, you'll find Pirates Adventure Show and Katmandu Park. Highlights at this beach hotel include 2 restaurants, 2 outdoor swimming pools and a full-service spa. .A relaxing day at U Spa can include massages, body wraps and body scrubs along with aromatherapy and Ayurvedic treatments. The buffet restaurant, Ses Voltes, serves Mediterranean cuisine and is open for breakfast, lunch and dinner. Es Corb Mari is the hotel's own bar, serving drinks along with light fare. Enjoy the indoor swimming pool, free kids' club, gym and Turkish bath/hammam. Plus you'll find free Wi-Fi in public areas, a sauna and a children's swimming pool. There's also free parking nearby, along with the convenience of car rentals on site. .With a stay at this 4-property class Calvia hotel, you'll be 2.5 km (1.6 mi) from Poniente Golf Club and 2.6 km (1.6 mi) from Western Water Park.

What's nearby

  • Cala Vinyes Beach - 1 min walk - 0.1 km
  • Cala en Conill - 4 min walk - 0.3 km
  • Magaluf Beach - 18 min walk - 1.5 km
  • Pirates Adventure Show - 4 min drive - 1.8 km
  • Katmandu Park - 7 min drive - 2.5 km

Getting around

  • Palma de Mallorca Son Fuster Station - 20 min drive
  • Palma de Mallorca (PMI) - 34 min drive

Restaurants

  • ‪Nikki Beach - ‬19 min walk
  • ‪Starbucks - ‬6 min drive
  • ‪McDonald's - ‬6 min drive
  • ‪Coco Bongos - ‬6 min drive
  • ‪Merkado - ‬18 min walk

About this property

Occidental Cala Viñas

Some rates at Occidental Cala Viñas are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Occidental Cala Viñas offers its guests a full-service spa, 2 outdoor swimming pools, a waterslide, and an indoor pool. There are 2 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi is free in public spaces.

A children's pool, a health club, and a sauna are also featured at the family-friendly Occidental Cala Viñas. You'll have access to the outdoor pool at a partner property.

This 4-star Calvia hotel is smoke free.

  • 337 guestrooms or units
  • 4 levels
  • 3 buildings
  • 2 dining venues
  • 2 bars or lounges
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Charging station for electric cars
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • ATM
  • On-site shopping
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar by the pool
Occidental Cala Viñas offers 337 accommodations, which are accessible via exterior corridors and feature a safe and a hairdryer. Rooms open to balconies. Beds feature down duvets. 32-inch LCD televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead, and complimentary toiletries.

This Calvia hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.

U Spa has 3 treatment rooms, including rooms for couples and outdoor treatment areas. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. Guests under 16 years old are not allowed in the spa.

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  • Pool
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  • All-inclusive available
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The price is AU$172
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Electric car charging station on site
  • Free offsite parking within 1 metre
  • Street parking available

Food and drink

  • 2 bars/lounges
  • 2 restaurants
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Es Corb Mari
  • Lobby Bar
  • Sa Calobra
  • Ses Voltes

Things to do

  • 2 outdoor pools
  • Arcade/game room
  • Beach yoga
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Indoor pool
  • Outdoor pool (guest access)
  • Playground
  • Sauna
  • Shopping
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Indoor pool
  • Laundry facilities
  • Mini-fridge
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Direct access to the beach
  • Garden
  • On the bay
  • Pool loungers
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Outdoor treatment areas
  • Sauna
  • Thalassotherapy
  • Turkish bath

Accessibility

  • Lift
  • Tile flooring in room

More

  • 3 buildings
  • 4 floors
  • At least 80% organic food
  • Comprehensive food waste policy
  • Double-glazed windows
  • Non-plastic drinking straws available
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: noon

Check-out

Check-out before 11:30 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property is closed between 20 October and 30 April.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Payment types

  • American Express
  • Diners Club
  • Mastercard
  • Visa

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50 per cent after the eighth night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November to 30 April, EUR 0.83 per person, per night , up to 9 nights, and EUR 0.41 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May to 31 October, EUR 3.30 per person, per night, up to 9 nights, and EUR 1.65 thereafter. This tax does not apply to children under 16 years of age.

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. No on-site parking is available. This property accepts Visa, Mastercard, American Express and Diners Club. Cash is not accepted. 

Property Registration Number B35820679

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Barceló Cala Viñas Hotel
Barceló Cala Viñas Hotel Calvia
Cala Viñas
Barceló Cala Viñas Aparthotel Calvia
Barceló Cala Viñas Aparthotel
Occidental Cala Viñas Aparthotel Calvia
Occidental Cala Viñas Aparthotel
Barceló Cala Viñas Calvia
Occidental Cala Viñas Calvia
Occidental Cala Viñas Hotel
Occidental Cala Viñas Calvia
Occidental Cala Viñas Hotel Calvia

Frequently asked questions

What is the cancellation policy at Occidental Cala Viñas?

Occidental Cala Viñas offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Occidental Cala Viñas?

As of 25 Sept 2026, prices found for a 1-night stay for 2 adults at Occidental Cala Viñas on 12 Oct 2026 start from AU$227, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Occidental Cala Viñas?

Yep, Occidental Cala Viñas is a short 18-minute walk from Magaluf Beach. Fun beach activities include yoga, snorkelling and scuba diving. You can also find boat tours.

Is there a spa on site at Occidental Cala Viñas?

Yep, U Spa is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Occidental Cala Viñas have a pool?

Take your pick from 2 outdoor swimming pools, an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar.

Does Occidental Cala Viñas have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Occidental Cala Viñas?

Occidental Cala Viñas features 2 outdoor pools, a full-service spa and a health club.

What makes Occidental Cala Viñas a romantic place to stay?

Couples spa treatments and ocean-view dining, as well as rainfall showerheads and private balconies in the guestrooms, help set the scene for a romantic weekend at Occidental Cala Viñas.

Is Occidental Cala Viñas family-friendly?

You bet! With amenities such as a free children's club, a children's pool and babysitting services, it's no surprise that Occidental Cala Viñas is a hit with families.

Is there a free airport shuttle available at Occidental Cala Viñas?

No, Occidental Cala Viñas does not offer an airport shuttle service.

Is there a bar or restaurant at Occidental Cala Viñas?

Yep, they've got a poolside bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Occidental Cala Viñas?

Check-in begins at 3:00 PM. Check-out time is 11:30 AM.

Are pets allowed at Occidental Cala Viñas?

No, only service animals are allowed.

Occidental Cala Viñas Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 110 out of 353 reviews
Rating 8 - Good. 149 out of 353 reviews
Rating 6 - Okay. 61 out of 353 reviews
Rating 4 - Poor. 25 out of 353 reviews
Rating 2 - Terrible. 8 out of 353 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, friendly staff
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous place to stay for a weekend get away in the sun.
Stayed 2 nights in Apr 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Pleasant hotel, friendly and helpful staff. Enjoyed the stay. But, wouldn't stay again. We faced many issues with the rooms that the staff needed to resolve. In my experience, it just makes a 4-star rating. The hotel needs investment in upgrades and maintenance to uphold a 4-star standard, as well as improvements to the quality of its amenities and facilities, which are well below a 4-star standard.
Stayed 5 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the room was cleaned, as the door was not closed. when we returned. we loved it though. bringing another two golfers for next year. i would love to know the room we had as i would definitely request that again.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
The food was great each day.
Stayed 4 nights in Aug 2025
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful beach
Stayed 10 nights in Jun 2025
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Amenities
Cold food. Buffet heaters and not keeping the food hot. Not much choice with food, only 1 restaurant on premises. After bar closes no access to drinking water on the premises. Dirty beach. Staff ok. Hotel should be more maintained. Reception spotless. The rest of the hotel not so much. Dirty cups everywhere. Room cleaning ladies real angels. Taxi or uber hard to get, be prepared for £70 to drive to Palma one way. Better to rent a car for a full day. Walk to Magaluf (nearest civilisation) around 30mins. There is a bus but goes every hour. Hotel is rather stranded. Would we visit again? No.
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recomend
Stayed 2 nights in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room with amazing views
Stayed 3 nights in May 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the location, the beach, the taxi service and some menus. I think you could improve some areas like swimming pools, food menu and internet signal.
Stayed 5 nights in Aug 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful family holiday!

Hotel is really wonderful! We stayed for 4 nights in June. 4 adults and a 16 month old. Swimming pool options are great, Barcy club for the kids was great, buffet options were really varied, waiters and waitresses were very friendly, rooms were comfortable and we had an incredible view over the sea, activities were great. The real gem was you can walk down a small slope and you are on the beach, it’s incredible! Very safe beach with shallow water. We had a wonderful stay here. Thank you!
Stayed 4 nights in Jun 2025
Verified review

6/10 Okay

Disliked: Property conditions & facilities
Property was ok. Views from the beach were beautiful. The layout is really weird. For an all inclusive, you are nickel and dimed for everything outside of the food/drinks. Room was kind of dated. Food was not great. Staff was friendly.
Stayed 3 nights in Jun 2025
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
We've been going to the occidental now for over 15 years but on this occasion we we're disappointed in the dining and the smell from the AC system around the property especially in the dining area.
Stayed 4 nights in Aug 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunaltely the beautiful beach is getting floaded by sea oil and crop resuides. Some more healthy food options would be great to have as our little girl (3 years) such as different cooked vegetables and fruits. The variety of food elsewhere was good and the entertaines and waiters were very friendly and did a great job.
Stayed 14 nights in Aug 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is very convenient for familes with kids, the beach is right next door plus you have another lovely beach 17min away on foot. Its sort of isolated so its a perfect getaway for those enjoying nature. The hotel was decent , good service although it feels that they lack on a number of staff at restaruant and bar area. Nothing major however its area for improvement. The kids club is great facility , you have 2 hours in the morning and afternoon to leave the little ones and get a bit of a break. The kids entertainer called Andrea was very good , the kids loved going to the club most likely becuase of her. I think they didnt miss a single session which was great.
Stayed 9 nights in Jul 2025
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The location was nice, the hotel could use some updates. Our fridge wasn't working and the A/C smelled moldy. They had decent food and very good entertainment program. Unfortunately loud music on till midnight so it was loud.
Stayed 9 nights in Jul 2023
Verified review

6/10 Okay

Liked: Cleanliness
Nice location. Nice room but very noisy above the restaurant and next to the entertainment bar. Not enough staff at bars, regular long queues. Evening Entertainment was poor, you couldn’t hear or see it from the entertainment bar. Food was the same every day. Staff was nice
Stayed 5 nights in May 2023
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
More like 2 stars than 4. Property didn’t seem safe, room very basic and smelly, staff lot helpful We booked especially because of kids facilities but were given a room a building so far from all that is not easy to access with a young child.
Stayed 4 nights in Jul 2024
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Occidental Cala Vinyes

This hotel desperately needs a refurbishment. The reception area is new and modern , the staff are lovely but the “Blocks” housing the rooms are old and dirty . The pool area was disgustingly dirty . Bird mess left for days uncleaned and sun beds falling apart !
Dirty old plastic sunbed table with old cigarette Stubbs left in the drinks holder !
Stayed 8 nights in Sep 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have just returned from a perfect, three generational holiday at the Occidental. We needed a hotel that was a short transfer from Palma airport , close to a beach and suitable for a toddler, teens and 20-30 year-olds and a Nana that likes quiet. The Occidental not only met these expectations but surpassed them. The numerous pools, restaurant and bar facilities, children’s activities and hotel rooms were even better than we could have expected having read some of the previous reviews. I simply do not understand how people can be critical of this hotel or their staff. They went above and beyond and always had time for your queries no matter how busy they were. To those holidaymakers who complained of the noise, I would suggest you ask for quiet rooms. We did just this and they were perfect. To those holidaymakers who complained of the food, I wonder what more they could be expecting as the choice was plentiful. During our holiday, I observed the managers going around and checking on things daily. You can see they really care and want to make our holiday the best it can be and for this I thank them. I would particularly like to mention the staff at the children’s pool. The attendant always had his eyes peeled and this was particularly reassuring when you have children in the water. We enjoyed our holiday so much at this hotel and are hoping to return in the future. Thank you.
Stayed 5 nights in Jul 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Awful customer service, rude staff who didn't care about our complaints and ho also lied. We were put in a basement room that had no door on the bathroom, not even a door on the toilet. The room looked like it was being renovated and hadn't been finished - there was a rail where a door should have been. The bed linen was cheap and thin. The aircon didn't work properly. The hairdryer didn't work and was poor quality. There was a cockroach in the hallway scuttling around. This is NOT a 4 star hotel, it would barely scrape a 3 star. Staff made no effort to resolve this and we had to complain everyday and take 30mins daily doing this.When I asked for the room to be discounted they said no but they would upgrade us if we visit again. I would certainly never visit this hotel again - unbelievably awful - AVOID! Expedia should not list a hotel that has no doors on the bathroom or toilet - false marketing which is illegal in the UK.
Stayed 4 nights in Jun 2024
Verified review

4/10 Poor

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities

No Sun at this hotel, but a very smelly room.

Firstly, if you are planning to go to this hotel for some sun, it's probably not a great idea. The poor design means the swimming pools all sit to the North of the hotel which ensures they are kept in shade all day. Just in case there is an opportunity as the sun moves through the sky, some strategically placed Palm Trees ensure there is still no sun. Secondly, our room stunk. I mean it stunk. We complained about it and they sent a maid and a handyman who together poured an industrial amount of chemicals down each plughole and hoped for the best. It alleviated the problem for an hour or so, but then the staus quo was resumed. Further complaints to reception meant that we could downgrade to an inferior room but with no partial refund, or we could put up with it. As we were only staying for 3 nights, and we were now on day 2, not to mention that we'd un-packed already, we decided against the move and instead did what we could to stay out of the room. Reception tried to blame the rain that we had seen on Day 2 - but the stink started long before this. We ended up spending a whole day on the nearby beach as it's the only place that get's the sun. Of course we had to pay for the privilege and we had to travel back across the beach, and back up into the hotel every time we wanted a drink - not ideal! The experience of a 'Superior Room with views' was really disappointing. I'm normally very positive, but this left a bitter taste.
Stayed 3 nights in Sep 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Juste un détail important pas de place de parking.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super séjour à recommander
Stayed 9 nights in Jun 2026
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Amenities
Bon séjour en globalité :)
Stayed 3 nights in May 2026