Occidental Cala Viñas

4.0 star property
Beach hotel with 2 restaurants and 2 outdoor pools

Photo gallery for Occidental Cala Viñas

Indoor pool, 2 outdoor pools, pool loungers
Reception
View from room
2 restaurants, breakfast, lunch, dinner served; Mediterranean cuisine
On the beach, beach yoga

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • All-inclusive
  • Pool
  • Spa
  • Gym
  • Housekeeping

Explore the area

View map
Carrer del Coral, 2-4, Calvia, Mallorca, 7181
  • Place, Magaluf Beach
    ‪14 min walk‬
  • Place, Katmandu Park
    ‪5 min drive‬
  • Place, Western Water Park
    ‪5 min drive‬
  • Airport, Palma de Mallorca (PMI)
    ‪29 min drive‬

Room options

Superior Room

7.6 out of 10
Good
(4 reviews)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Mini-fridge
HDTV
Down duvet
Hairdryer
Rainfall showerhead
  • 27 sq m
  • Sleeps 3
  • 2 Twin Beds

Superior Room (2 Adults +1 Child)

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Mini-fridge
HDTV
Separate bedroom
Down duvet
Hairdryer
  • 27 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

Superior Room (2 Adults+2 Children)

8.0 out of 10
Very good
(1 review)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Mini-fridge
HDTV
Down duvet
Hairdryer
Rainfall showerhead
  • 27 sq m
  • Sleeps 4
  • 2 Twin Beds

Double Room

Highlights

Balcony
Air conditioning
Free cots/infant beds
Mini-fridge
HDTV
Down duvet
Hairdryer
Rainfall showerhead
  • 27 sq m
  • Sleeps 3
  • 2 Twin Beds

Double Room (2 Adults +1 Child)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Mini-fridge
HDTV
Separate bedroom
Down duvet
Hairdryer
  • 27 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

Superior Ocean Front Room

8.0 out of 10
Very good
(1 review)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Mini-fridge
HDTV
Sofa bed - single
Down duvet
Separate bedroom
  • 27 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 3
  • 2 Twin Beds

Superior Ocean Front (2 adults + 1 child) Room

Highlights

Balcony
Air conditioning
Free cots/infant beds
Mini-fridge
HDTV
Sofa bed
Down duvet
Hairdryer
  • 27 sq m
  • Ocean view
  • Sleeps 3
  • 2 Twin Beds

Superior Room, Pool View

Highlights

Balcony
Air conditioning
Free cots/infant beds
Mini-fridge
HDTV
Down duvet
Hairdryer
Rainfall showerhead
  • 27 sq m
  • Sleeps 3
  • 2 Twin Beds

Superior Room, Pool View (2 Adults + 1 Child)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Mini-fridge
HDTV
Sofa bed
Down duvet
Hairdryer
  • 27 sq m
  • Sleeps 3
  • 2 Twin Beds

Superior Side Sea View Room

Highlights

Balcony
Air conditioning
Free cots/infant beds
Mini-fridge
HDTV
Sofa bed
Down duvet
Hairdryer
  • 27 sq m
  • Partial sea view
  • Sleeps 3
  • 2 Twin Beds

Superior Side Sea View Room (2 Adults +1 Child)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Mini-fridge
HDTV
Sofa bed
Down duvet
Hairdryer
  • 27 sq m
  • Partial sea view
  • Sleeps 3
  • 2 Twin Beds

Family Room

Highlights

Balcony
Air conditioning
Free cots/infant beds
Mini-fridge
HDTV
Sofa bed - single
Down duvet
Separate bedroom
  • 37 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

Family Room (2 Adults + 1 Child)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Mini-fridge
HDTV
Sofa bed
Down duvet
Hairdryer
  • 37 sq m
  • Sleeps 3
  • 2 Twin Beds

Family Room (2 Adults + 2 Children)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Mini-fridge
HDTV
Sofa bed
Down duvet
Hairdryer
  • 37 sq m
  • Sleeps 4
  • 2 Twin Beds

Junior Suite

Highlights

Balcony
Air conditioning
Free cots/infant beds
Mini-fridge
HDTV
Sofa bed
Down duvet
Hairdryer
  • Sleeps 2
  • 2 Twin Beds

Superior Room (Ocean Front (2 adults + 2 child))

Highlights

Balcony
Air conditioning
Free cots/infant beds
Mini-fridge
HDTV
Sofa bed - single
Down duvet
Separate bedroom
  • 1 bedroom
  • Sea view
  • Sleeps 4
  • 2 Twin Beds

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About the area

Cala Vinas

A family-friendly stay in Calvia awaits you at Occidental Cala Viñas. Within a 20-minute stroll, you'll find Lollipops Childrens Party Venue and Adventure Play Area and Pirates Adventure Show. Highlights at this beachfront hotel include 2 restaurants, 2 outdoor swimming pools and a full-service spa. .A relaxing day at U Spa can include massages, body wraps and body scrubs along with aromatherapy and Ayurvedic treatments. The buffet restaurant, Ses Voltes, serves Mediterranean cuisine and is open for breakfast, lunch and dinner. Es Corb Mari is the hotel's own bar, serving drinks along with light fare. Spend the day at the beach and enjoy the on-site indoor swimming pool, free kids' club and gym. Plus you'll find free Wi-Fi in public areas, a Turkish bath/hammam and a sauna. There's also free parking nearby, along with the convenience of car rentals on site. .Places within a 30-minute walk of this 4-property class Calvia hotel include Katmandu Park and Globo Balear Theatre.

What's nearby

  • Magaluf Beach - 14 min walk - 1.2 km
  • Katmandu Park - 5 min drive - 2.2 km
  • Western Water Park - 5 min drive - 2.8 km
  • Palma Nova Beach - 7 min drive - 2.9 km
  • Puerto Portals Marina - 11 min drive - 9.8 km

Getting around

  • Palma de Mallorca Son Fuster Station - 20 min drive
  • Palma de Mallorca (PMI) - 34 min drive

Restaurants

  • ‪Nikki Beach - ‬19 min walk
  • ‪Starbucks - ‬6 min drive
  • ‪Chaval Bar - ‬18 min walk
  • ‪Tom Browns - ‬7 min drive
  • ‪9 Rooftop - ‬6 min drive

About this property

Occidental Cala Viñas

Beach hotel with 2 restaurants and 2 outdoor pools
Some rates at Occidental Cala Viñas are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Occidental Cala Viñas offers its guests a full-service spa, 2 outdoor swimming pools, a waterslide, and an indoor pool. There are 2 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi is free in public spaces.

A children's pool, a health club, and a sauna are also featured at the family-friendly Occidental Cala Viñas. You'll have access to the outdoor pool at a partner property.

This 4-star Calvia hotel is smoke free.

  • 337 guestrooms or units
  • 4 levels
  • 3 buildings
  • 2 dining venues
  • 2 bars or lounges
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Charging station for electric cars
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • On-site shopping
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar by the pool
Occidental Cala Viñas offers 337 accommodations, which are accessible via exterior corridors and feature a safe and a hairdryer. Rooms open to balconies. Beds feature down duvets. 32-inch LCD televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead, and complimentary toiletries.

This Calvia hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.

U Spa has 3 treatment rooms, including rooms for couples and outdoor treatment areas. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. Guests under 16 years old are not allowed in the spa.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Electric car charging station on site
  • Free offsite parking within 1 metre
  • Street parking available

Food and drink

  • 2 bars/lounges
  • 2 restaurants
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Es Corb Mari
  • Lobby Bar
  • Sa Calobra
  • Ses Voltes

Things to do

  • 2 outdoor pools
  • Arcade/game room
  • Beach yoga
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Indoor pool
  • Outdoor pool (guest access)
  • Playground
  • Sauna
  • Shopping
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Indoor pool
  • Laundry facilities
  • Mini-fridge
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Garden
  • On the bay
  • On the beach
  • Pool loungers
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Outdoor treatment areas
  • Sauna
  • Thalassotherapy
  • Turkish bath

Accessibility

  • Lift
  • Tile flooring in room

More

  • 3 buildings
  • 4 floors
  • At least 80% lighting from LEDs
  • At least 80% organic food
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: noon

Check-out

Check-out before 11:30 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property is closed between 20 October and 30 April.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50 per cent after the eighth night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November to 30 April, EUR 0.83 per person, per night , up to 9 nights, and EUR 0.41 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May to 31 October, EUR 3.30 per person, per night, up to 9 nights, and EUR 1.65 thereafter. This tax does not apply to children under 16 years of age.

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses solar and geothermal energy, plus a grey water recycling system and eco-friendly cleaning products
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. No on-site parking is available. This property accepts Visa, Mastercard, American Express, Diners Club and Eurocard. Cash is not accepted. This property uses solar and geothermal energy, plus a grey water recycling system and eco-friendly cleaning products.

Property Registration Number B35820679

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Barceló Cala Viñas Hotel
Barceló Cala Viñas Hotel Calvia
Cala Viñas
Barceló Cala Viñas Aparthotel Calvia
Barceló Cala Viñas Aparthotel
Occidental Cala Viñas Aparthotel Calvia
Occidental Cala Viñas Aparthotel
Barceló Cala Viñas Calvia
Occidental Cala Viñas Calvia
Occidental Cala Viñas Hotel
Occidental Cala Viñas Calvia
Occidental Cala Viñas Hotel Calvia

Frequently asked questions

What is the cancellation policy at Occidental Cala Viñas?

Occidental Cala Viñas offers free cancellation on select room rates. Check out the cancellation policy for more info.

Are there any beaches close to Occidental Cala Viñas?

Yep, Occidental Cala Viñas is a short 18-minute walk from Magaluf Beach. Fun beach activities include yoga, snorkelling and scuba diving. You can also find boat tours.

Is there a spa on site at Occidental Cala Viñas?

Yep, U Spa is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Occidental Cala Viñas have a pool?

Take your pick from 2 outdoor swimming pools, an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar.

Does Occidental Cala Viñas have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Occidental Cala Viñas?

Occidental Cala Viñas features 2 outdoor pools, a full-service spa and a health club.

What makes Occidental Cala Viñas a romantic place to stay?

Couples spa treatments and ocean-view dining, as well as rainfall showerheads and private balconies in the guestrooms, help set the scene for a romantic weekend at Occidental Cala Viñas.

Is Occidental Cala Viñas family-friendly?

You bet! With amenities such as a free children's club, a children's pool and babysitting services, it's no surprise that Occidental Cala Viñas is a hit with families.

Is there a free airport shuttle available at Occidental Cala Viñas?

No, Occidental Cala Viñas does not offer an airport shuttle service.

Is there a bar or restaurant at Occidental Cala Viñas?

Yep, they've got a poolside bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Occidental Cala Viñas?

Check-in begins at 3:00 PM. Check-out time is 11:30 AM.

Are pets allowed at Occidental Cala Viñas?

No, only service animals are allowed.

Occidental Cala Viñas Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 97 out of 329 reviews
Rating 8 - Good. 145 out of 329 reviews
Rating 6 - Okay. 55 out of 329 reviews
Rating 4 - Poor. 24 out of 329 reviews
Rating 2 - Terrible. 8 out of 329 reviews

7.8/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Chris

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The food was great each day.
Stayed 4 nights in Aug 2025

10/10 Excellent

Carole Elizabeth

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have just returned from a perfect, three generational holiday at the Occidental. We needed a hotel that was a short transfer from Palma airport , close to a beach and suitable for a toddler, teens and 20-30 year-olds and a Nana that likes quiet. The Occidental not only met these expectations but surpassed them. The numerous pools, restaurant and bar facilities, children’s activities and hotel rooms were even better than we could have expected having read some of the previous reviews. I simply do not understand how people can be critical of this hotel or their staff. They went above and beyond and always had time for your queries no matter how busy they were. To those holidaymakers who complained of the noise, I would suggest you ask for quiet rooms. We did just this and they were perfect. To those holidaymakers who complained of the food, I wonder what more they could be expecting as the choice was plentiful. During our holiday, I observed the managers going around and checking on things daily. You can see they really care and want to make our holiday the best it can be and for this I thank them. I would particularly like to mention the staff at the children’s pool. The attendant always had his eyes peeled and this was particularly reassuring when you have children in the water. We enjoyed our holiday so much at this hotel and are hoping to return in the future. Thank you.
Stayed 5 nights in Jul 2025

8/10 Good

Nemanja

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is very convenient for familes with kids, the beach is right next door plus you have another lovely beach 17min away on foot. Its sort of isolated so its a perfect getaway for those enjoying nature. The hotel was decent , good service although it feels that they lack on a number of staff at restaruant and bar area. Nothing major however its area for improvement. The kids club is great facility , you have 2 hours in the morning and afternoon to leave the little ones and get a bit of a break. The kids entertainer called Andrea was very good , the kids loved going to the club most likely becuase of her. I think they didnt miss a single session which was great.
Stayed 9 nights in Jul 2025

10/10 Excellent

Juanska K

Stayed 4 nights in Jul 2025

4/10 Poor

Maryna

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 11 nights in Jul 2025

8/10 Good

Kimberly

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful beach
Stayed 10 nights in Jun 2025

10/10 Excellent

Holly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful family holiday!

Hotel is really wonderful! We stayed for 4 nights in June. 4 adults and a 16 month old. Swimming pool options are great, Barcy club for the kids was great, buffet options were really varied, waiters and waitresses were very friendly, rooms were comfortable and we had an incredible view over the sea, activities were great. The real gem was you can walk down a small slope and you are on the beach, it’s incredible! Very safe beach with shallow water. We had a wonderful stay here. Thank you!
Stayed 4 nights in Jun 2025

10/10 Excellent

Nicolas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recomend
Stayed 2 nights in Jun 2025

10/10 Excellent

ioan Marinel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Jun 2025

6/10 Okay

Mikaela

Travelled with partner
Disliked: Property conditions & facilities
Property was ok. Views from the beach were beautiful. The layout is really weird. For an all inclusive, you are nickel and dimed for everything outside of the food/drinks. Room was kind of dated. Food was not great. Staff was friendly.
Stayed 3 nights in Jun 2025

6/10 Okay

Allison

Stayed 3 nights in Oct 2024

8/10 Good

nataliya

Stayed 6 nights in Sep 2024

6/10 Okay

Elizabeth

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Oct 2024

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Kamil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

8/10 Good

marcelo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the location, the beach, the taxi service and some menus. I think you could improve some areas like swimming pools, food menu and internet signal.
Stayed 5 nights in Aug 2024

2/10 Terrible

Maria

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
More like 2 stars than 4. Property didn’t seem safe, room very basic and smelly, staff lot helpful We booked especially because of kids facilities but were given a room a building so far from all that is not easy to access with a young child.
Stayed 4 nights in Jul 2024

10/10 Excellent

Mark

Stayed 4 nights in Jul 2024

2/10 Terrible

SIAN

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Awful customer service, rude staff who didn't care about our complaints and ho also lied. We were put in a basement room that had no door on the bathroom, not even a door on the toilet. The room looked like it was being renovated and hadn't been finished - there was a rail where a door should have been. The bed linen was cheap and thin. The aircon didn't work properly. The hairdryer didn't work and was poor quality. There was a cockroach in the hallway scuttling around. This is NOT a 4 star hotel, it would barely scrape a 3 star. Staff made no effort to resolve this and we had to complain everyday and take 30mins daily doing this.When I asked for the room to be discounted they said no but they would upgrade us if we visit again. I would certainly never visit this hotel again - unbelievably awful - AVOID! Expedia should not list a hotel that has no doors on the bathroom or toilet - false marketing which is illegal in the UK.
Stayed 4 nights in Jun 2024

6/10 Okay

Katherine

Liked: Staff & service
Stayed 4 nights in Jun 2024

6/10 Okay

Elena

Liked: Staff & service
Stayed 12 nights in Jun 2024

10/10 Excellent

GEORGE

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2024

10/10 Excellent

Margaret

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room with amazing views
Stayed 3 nights in May 2024

4/10 Poor

LEIGH

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities

No Sun at this hotel, but a very smelly room.

Firstly, if you are planning to go to this hotel for some sun, it's probably not a great idea. The poor design means the swimming pools all sit to the North of the hotel which ensures they are kept in shade all day. Just in case there is an opportunity as the sun moves through the sky, some strategically placed Palm Trees ensure there is still no sun. Secondly, our room stunk. I mean it stunk. We complained about it and they sent a maid and a handyman who together poured an industrial amount of chemicals down each plughole and hoped for the best. It alleviated the problem for an hour or so, but then the staus quo was resumed. Further complaints to reception meant that we could downgrade to an inferior room but with no partial refund, or we could put up with it. As we were only staying for 3 nights, and we were now on day 2, not to mention that we'd un-packed already, we decided against the move and instead did what we could to stay out of the room. Reception tried to blame the rain that we had seen on Day 2 - but the stink started long before this. We ended up spending a whole day on the nearby beach as it's the only place that get's the sun. Of course we had to pay for the privilege and we had to travel back across the beach, and back up into the hotel every time we wanted a drink - not ideal! The experience of a 'Superior Room with views' was really disappointing. I'm normally very positive, but this left a bitter taste.
Stayed 3 nights in Sep 2023

6/10 Okay

kelly

Travelled with family
Liked: Cleanliness, room comfort

Not quite a sea view

Booked a sea view upgrade. No rooms available on arrival. Four trips to reception later over 2 days eventually got room I paid for but no refund for upgrade cost for nights we didn’t have it. Overall nice hotel. Decent food. Drinks service at meal time very poor
Stayed 7 nights in Aug 2023