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Citadel Hotel

Photo gallery for Citadel Hotel

Exterior
Lobby lounge
Free WiFi
Superior Double Room | Bathroom
Coffee and/or coffee maker

Reviews

5.6 out of 10

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Breakfast available
  • Parking available

Explore the area

View map
28 RUE ROYALE, Calais, Pas-de-Calais, 62100
  • Place, Museum of Fine Arts Calais
    ‪1 min walk‬
  • Place, Calais Lighthouse
    ‪7 min walk‬
  • Place, Calais Beach
    ‪14 min walk‬

Room options

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

  • City view
  • 12 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Superior Twin Room

Free WiFi

Superior Twin Room

  • 12 sq m
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Family Room, Connecting Rooms

Free WiFi

Family Room, Connecting Rooms

  • City view
  • 24 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds
  • Free Wi-Fi

About the area

Calais

At Citadel Hotel you'll be within steps of Parc Richelieu and Museum of Fine Arts Calais. Highlights at this hotel include free in-room WiFi. .This pet-friendly hotel offers free WiFi in public areas. There's also the convenience of self parking. .Within a 30-minute walk of this 3-property class Calais City Center hotel, attractions include Calais Beach and Port of Calais.

What's nearby

  • Museum of Fine Arts Calais - 1 min walk - 0.2 km
  • Parc Richelieu - 1 min walk - 0.2 km
  • Calais Lighthouse - 7 min walk - 0.7 km
  • Musée Mémoire 1939–1945 - 7 min walk - 0.7 km
  • Calais Beach - 14 min walk - 1.2 km

Getting around

  • Calais City Station - 5 min walk
  • Lille (LIL-Lesquin) - 95 min drive

Restaurants

  • ‪Family Pub - ‬1 min walk
  • ‪Brasserie L'Hovercraft - ‬1 min walk
  • ‪Histoire Ancienne - ‬1 min walk
  • ‪Café de la tour - ‬3 min walk
  • ‪Café de Paris - ‬2 min walk

About this property

Citadel Hotel

WiFi is free in public spaces. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 3-star Calais hotel is smoke free.

  • 9 guestrooms or units
  • Breakfast available (surcharge)
  • Front desk (limited hours)
  • Newspapers for purchase
  • No smoking on site
Citadel Hotel offers 9 accommodations with free toiletries. Guests can surf the web using complimentary wireless Internet access.

Similar properties

Property amenity
Holiday Inn Calais Centre Car Ferry
Calais City Center
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym
4.0 out of 5, Very good, 1,006 reviews
The price is AU$163
includes taxes & fees
28 June - 29 June
Holiday Inn Calais Centre Car Ferry

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (EUR 7 per night)
  • Limited on-site self parking

Food and drink

  • Breakfast available for a fee: EUR 7 per person

Conveniences

  • Limited-hour front desk
  • Newspapers in lobby

Guest services

  • No housekeeping service

More

  • Smoking not allowed

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Towels provided

Entertainment

  • TV

More

  • Heating

Policies

Check-in

Check-in start time: 4 PM; check-in end time: 8 PM
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and an access code; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 10 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Access code, front desk (limited hours), private entrance

Pets

  • Pets are welcome and stay free
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.00 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: from approximately EUR 7 per person
  • Self-parking fee: EUR 7 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply. To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Citadel Hotel Calais
Citadel Hotel
Citadel Calais
Citadel Hotel Hotel
Citadel Hotel Calais
Citadel Hotel Hotel Calais

Frequently asked questions

What is the cancellation policy at Citadel Hotel?

Citadel Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Citadel Hotel?

Yep, Citadel Hotel has a self car park for EUR 7 per night. A self car park is also available, for a fee. Onsite parking is limited.

Are there any beaches close to Citadel Hotel?

Yep, Citadel Hotel is a short 19-minute walk from Calais Beach.

Is there a free airport shuttle available at Citadel Hotel?

No, Citadel Hotel does not offer an airport shuttle service.

What time are check-in & check-out at Citadel Hotel?

Check-in begins at 4 PM. Check-out time is 11 AM.

Citadel Hotel Reviews

Reviews

5.6
Rating 10 - Excellent. 4 out of 75 reviews
Rating 8 - Good. 20 out of 75 reviews
Rating 6 - Okay. 16 out of 75 reviews
Rating 4 - Poor. 20 out of 75 reviews
Rating 2 - Terrible. 15 out of 75 reviews

7.2/10

Cleanliness

5.6/10

Staff & service

5.8/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

Expedia needs to improve their booking process.

We arrived after a days drive hoping to surprise our kids with a hotel room, unfortunately Expedia's ebooking system hadn't got the reservation to the hotel. The staff were very nice and helpful, and did find us a room at last, and the room itself was clean and comfortable though not as big or well-kept as the one we'd booked. This happened after quite a bit of hand-wringing all around, as well as far too much lip service from Expedia. That said, once we got through to someone who could put things right he did very well for us. The most important lesson: speed up your communication with the hotels you work with, Expedia!
Verified

6/10 Okay

Ines

Convenient

Very central, close to shops and restaurants . Only 10 drive from the Eurotunnel.
Stayed 1 night in Aug 2018
Verified

2/10 Terrible

Naresh

Even for just 1 overnight stay en-route and at (as low as) £35.00 We will NOT use this hotel again. The lights in the room were not working. Electricity wiring looked a bit dodgy. Had to leave the window open because it felt unclean. It's on the noisy road with bars and pubs. Basically didn't sleep well. Shower was leaking. Overall rubbish.
Stayed 1 night in Aug 2018
Verified

4/10 Poor

Timm

Disliked: Property conditions & facilities, room comfort

Hotel er en overdrivelse

Hotellet er et do-it-your-self, uden personale. Det er ikke specielt dyrt, men dyrt i forhold til hvad man får.
Stayed 1 night in Jul 2018
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
The room was clean. You get what you pay for.
Stayed 1 night in Jun 2018
Verified

8/10 Good

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Value for money

We had 3nights at Citadel, but we had 2nights in a double room and one night in a twin. Nice crisp white bed linen and towels. Twin room felt more spacious and as it had two windows. Nice accommodation for the price. Very central for Ferry port, and bars and restaurants. Very helpful staff.
Stayed 1 night in Jun 2018
Verified

2/10 Terrible

jean

Disliked: Property conditions & facilities, room comfort

poor hotel no reception

pass not working ,bed was terrible, double glazing not seal properly I will not recommend this hotel to anyone not worth a star
Stayed 1 night in May 2018
Verified

2/10 Terrible

isa

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

patétique

arrivée et aucune indication pour s'enregistrer et récupérer le code et le passe de la chambre , merci au passant qui m'a indiquer qu'il fallait s'adresser dans un autre hôtel qui se situe à plus de 500 m . accueil du réceptionniste agréable, retour à l'hôtel et !!! oh surprise en découvrant une chambre d'environ 11 m2 , aucun rapport avec les photos mise sur le site, je ne vais pas tout détailler car il y aurait long a dire mais , après avoir eu trois passes dont deux défectueux , un accrochage avec le gérant de l'hôtel qui vous agresse alors que vous ne vous adressé pas a lui , un matelas et des oreillers tachés ++ , matelas qui date de Mathusalem , bref aucune recommandation pour cet hôtel . je tiens à remercier la jeune fille qui faisait le ménage tout les jours , serviable , et faisait son possible à satisfaire les demandes des clients .
Stayed 6 nights in Apr 2018
Verified

2/10 Terrible

Andrew

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

I was scammed.

Hotel was locked up on arrival, it was pouring with rain. I tried the buttons no joy. I then noticed a piece of appear to call. Not mowing the local code I had to find that then call the number. Someone replied and said they would come. Someone did and we went inside. No booking on there system they said. Hotel full. Hotels.com no good they said. I was not happy. We have another hotel not far I you go there we have one room left. So in the pouring rain what else could I do. I was dire, filthy, old. No wifi, shower head broken off and a piece of cord for a shower. Bed was filthy. I eat tried to sleep, couldn't and left after 5am. Funny though that they said go to the room and I can pay when I come down, they they had taken payment by the time I came back so they found the booking. I was not pleased I was not in what I booked, as I had stayed there before with the BBC. This was a scam, total scam, never again will I be booking this way.
Verified

2/10 Terrible

boulanger

Disliked: Staff & service, property conditions & facilities, room comfort

à éviter absolument

très bruyant
Stayed 2 nights in Dec 2017
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort

ideal for stop over

central location, good for stop over, good value for rate..
Stayed 1 night in Dec 2017
Verified

2/10 Terrible

Christophe

Disliked: Staff & service
Pas de réservation enregistré malgré mon mail Je me suis retrouvé en plan puisqu’il n’y a pas de personnel
Stayed 1 night in Nov 2017
Verified

8/10 Good

Bernadette

Liked: Cleanliness, property conditions & facilities, room comfort

Decent out of the Calais Budget hotels.

I returned here, after trying out all the local lowest price hotels, that's 25-35 euro. I'd rate them in this order Belazur & Citadel - yes Beffroi, Pacific - no not unless others are booked out Marie Tudor - no don't even think about it. Citadel room, I've stayed in 3 of the 9, are fine for cleanliness. Hard to work out how to use the TVs, the water in the showers can be variable, but rooms renovated, warm, not damp smelly like Pacific and Marie Tudor. Worst part is having to go to Belazur to collect the key, that's a pain and should be clearly written on the adverts on hotels.com.
Stayed 1 night in Oct 2017
Verified

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort

Outside was warmer than the hotel room

No heating when we told the reception he just shrugged it off with no attempt to rectify the problem and it was cold that night. Perfect for those who don't like heat or warmth !
Stayed 1 night in Sep 2017
Verified

2/10 Terrible

Alcino

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

Très mauvais

Très mauvais. Il n'y a pas de réception mais il n'y a pas non plus d'information pour savoir comment rentrer dans l'hôtel!. Par chance un autre couple allait dans cet hôtel et en arrivant l'après-midi n'ont pas pu rentrer. C'est en demandant autour qu'ils ont appris qu'il fallait aller à l'hôtel Azur pour récupérer les cartes de chambres. Ce couple (famille Mijatovic) a d'ailleurs annulé la réservation sur place car il y a des escaliers très très abrupts et ils avaient une personne âgée de 90 ans qui ne pouvait pas monter. Comme ils nous ont expliqué leur mésaventure et que nous étions sur la route, nous avons essayé d'appeler l’hôtel Citadel pour prévenir que nous n'arrivions que vers 22h30.. pendant plus de 2 heures nous avons essayé d'appeler au Citadel et même à l'hôtel Azur et personne n'a répondu!!! Arrivés vers 22h30 nous nous sommes donc dirigés à l'Azur et là autre surprise le veilleur de nuit nous dis qu'il n'a pas de cartes pour nous... Finalement il a passé plusieurs coup de fil et les cartes étaient bien là. Il nous a accompagné Citadel mais n'avait pas une des cartes de la chambre. Il nous a fait entrer avec son passe et promis de la ramener dans les 15 minutes. Ces 15 minutes se sont transformées en un tapage à la porte de la chambre à 1h30 du matin!!! et comme nous étions complètement endormi il a glissé la carte sous la porte. A rayer de vos hôtels!
Stayed 1 night in Aug 2017
Verified

2/10 Terrible

Brian

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

FREEZINGHELL.com

Shockingly, the Citadel hotel, in Calais', was closed when I arrived: along with four others: some local 'scandal', involving the Police, according to locals. While trying to find somewhere else, I had my wallet pickpocketed, and I spent a rather 'purgatorial' night on a park bench. I'm currently trying to get my money back from Hotels.com. No 'accommodation' on that score either, as yet.
Verified

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort

One night only

No lift but four flights, not all rooms have own toilet which is not mentioned in the ads, showers inadequate- too small and little pressure. Worst of all the reception only operates for one hour from 4pm - 5pm so it is almost impossible to get in touch with them (they pack the phone away and don't answer or have a message service)
Verified

2/10 Terrible

JOHN

Disliked: Staff & service

AVOID THIS HOTEL.

We arrived at this hotel at approx 4pm on a November 2016 Saturday. The entrance door was closed; there were no lights visible inside the hotel and no sign of any Receptionist whatsoever - just an empty desk in the dark. There was no bell to ring and no instructions as to what to do. There was no apparent side entrance. I phoned the hotel telephone number in France mentioned on our booking confirmation (I speak French) but the person who answered the phone obviously had no connection with the hotel. I phoned venere.com on the number on our booking confirmation and correctly answered all the questions but operators were busy and after a few minutes I had to give up and seek an alternative solution as I knew that some other hotels were fully booked and I needed to find another hotel and not have to sleep in the car.
Verified

4/10 Poor

Éric

Disliked: Staff & service, property conditions & facilities
Pas de télévision..... Confort très moyen.... Bruyant.... Bref pas terrible franchement
Verified

8/10 Good

R

Liked: Cleanliness, room comfort

Cheap

For the price this is great stopover. I could not get in! Hotel is locked, small foyer with no receptionist. No notice on how to check in, went round to other hotels asking advice until someone who could tell me sister hotel for checking in. Otherwise cheaper than anywhere else, shower too small
Verified

8/10 Good

Abigail

Liked: Room comfort

A lovely stay.

I was very much impressed with my little room. It was just a simple, self contained room but it was lovely after a long day to have a space of my own to return to. I stayed for 5 nights, the room was always clean but the sheets were not cleaned for the entire stay. The staff were lovely. The bars across from the hotel were fantastic and cheap.
Verified

4/10 Poor

Fabrice

Liked: Cleanliness
Disliked: Staff & service, room comfort

mauvais rapport qualité prix - hôtel inadapté

Arrivé à 20h45: accueil de l'hôtel fermé. Appel au N° indiqué sur la porte: je dois récupérer la carte d'accès de ma chambre dans un autre hôtel situé à 300 m et on me donne de mauvaises indications pour m'y rendre (10 bonnes min de marche à pied avec mes bagages). Je devais payer à l'hôtel: ma carte a déjà été débitée. Impossible d'avoir une facture: on me la promet pour le lendemain dans ma chambre. Le lendemain: pas de facture. A l'accueil de l'autre hôtel (l'accueil de l'hôtel CITADEL est constamment fermé lorsque je pars ou j'arrive) toujours impossible d'avoir la facture. Je dois retourner à l'accueil une 3e fois le surlendemain. Chambre correcte mais SDB yc WC d'environ 1 m2 avec un simple rideau circulaire pour la douche (demi-cercle de 50 cm de diamètre pour se doucher). Séjour inoubliable...
Verified

6/10 Okay

Peter

Liked: Cleanliness, staff & service

One night stay

The room was small but clean. The beds were comfortable and the shower and loo were clean and functioned well. This is a small hotel with only 9 rooms, all up steep stairs to the 1st, 2nd and 3rd floors. No lift, so not suitable for visitors with mobility difficulties. The young lady on reception duty was helpful. The rooms have little sound insulation so could be noisy. No public rooms, coffee shop or other facilities. All in all, fine for a brief stay, probably not for any length of time
Verified

4/10 Poor

Gina Frankie

Liked: Staff & service
Disliked: Property conditions & facilities

Good location 5 mins walk to the beach (plaga)

Do not expect much from this hotel, we arrived at the hotel at 5pm. There no one to open the door as you needed a code to get in. There was a sign at the door to go to a near by hotel. We did and at the reception they took our details and gave us the key to the room,and code for the entrance door. The room was very tidy, the bathroom has no bath and is very small so if you think you are over weight that is definitely a bathroom you don't want to use. My room came with a balcony so that was a plus for me. The bed was comfortable but not good for action (noisy) The TV works but it says no signals when it comes on. Will I stay there again? I really don't know:)
Verified

8/10 Good

Jérôme MARTIN

Liked: Cleanliness, staff & service, room comfort

Bon Hôtel avec personnel aimable

en centre ville