4/10 Poor
Ellie
Travelled with partner
4 May 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I really can’t recommend staying here. From the moment we arrived, it was a letdown - there was a long black hair on the yellow chair, followed by more in the bed, which immediately made the place feel unhygienic. Communication was bad too; we had to message multiple times just to get check-in details, and the staff were rather unhelpful and unfriendly throughout. For tourists, receiving instructions for check-in at the exact time of check-in is just not acceptable - it was very stressful, especially with patchy internet signal. The room itself is tiny, much smaller than the photos suggest. There wasn’t even space to open one suitcase comfortably, let alone two.
The blinds don’t cover the windows properly - they are several inches too short, so light flooded in at night, making it hard to sleep. We weren’t given any instructions about Wi-Fi or air conditioning either, so these were challenging to work out. Check-in was frustratingly rigid, they wouldn’t let us in even a minute early, despite knowing we were waiting and the room clearly being ready. On top of that, the luggage storage room was left unlocked and totally unsecured. Anyone could have walked in and taken our bags.
Basic amenities were lacking in the room - half the plug sockets didn’t work, the hairdryer overheated within a minute, and overall, it just felt like the bare minimum was done. If you’re looking for a more vibrant area with better restaurants and bars, you’re better off staying near Gwangalli Beach.
Ellie
Stayed 2 nights in May 2025