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NH Collection Palacio de Burgos

4.0 star property
Riverwalk hotel with fitness centre and 24-hour business centre

Photo gallery for NH Collection Palacio de Burgos

Lobby
Hallway
Meeting facility
Meeting facility
Reception

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Pet-friendly
  • Gym
  • Air conditioning
The current price is AU$170
includes taxes & fees
23 Nov - 24 Nov

Explore the area

View map
Calle de la Merced, 13, Burgos, Burgos, 9002
  • Place, Burgos Cathedral
    ‪3 min walk‬
  • Place, Plaza Mayor
    ‪3 min walk‬
  • Place, Museum of Human Evolution
    ‪8 min walk‬
  • Airport, Burgos (RGS-Villafria)
    ‪11 min drive‬

Room options

View all photos for Superior Room

Superior Room

Superior Room

9.0 out of 10
Wonderful
(59 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Plasma TV
Pillow menu
Blackout curtains
Eco-friendly toiletries
Private bathroom
  • 30 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Superior Room, River View

Superior Room, River View

Superior Room, River View

9.8 out of 10
Exceptional
(12 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Plasma TV
Pillow menu
Blackout curtains
Eco-friendly toiletries
Private bathroom
  • 30 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Premium Room

Premium Room

Premium Room

8.8 out of 10
Excellent
(11 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Plasma TV
Pillow menu
Blackout curtains
Eco-friendly toiletries
Private bathroom
  • 35 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

About the area

Burgos

NH Collection Palacio de Burgos puts you in the heart of Burgos, within steps of La Merced Church and Burgos Teatro Principal. Highlights at this hotel include a restaurant, a bar/lounge and a 24-hour business centre. .The restaurant, Rincon de la Merced, serves local cuisine and is open for lunch and dinner. 495 square feet (46 square metres) of event facilities include 5 meeting rooms and conference space. Added amenities include free Wi-Fi in public areas, a gym and laundry facilities. On weekday mornings buffet breakfast is served between 7:00 AM and 10:30 AM. There's also the convenience of self parking. .Places within a 5-minute walk of this 4-property class Burgos hotel include Arco de Santa Maria and Burgos Cathedral.

What's nearby

  • Burgos Cathedral - 3 min walk - 0.3 km
  • Plaza Mayor - 3 min walk - 0.3 km
  • Burgos Castle - 6 min walk - 0.6 km
  • Museum of Human Evolution - 8 min walk - 0.7 km
  • University of Burgos - 4 min drive - 2.1 km

Getting around

  • Burgos Station - 9 min walk
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas) - 152 min drive

Restaurants

  • ‪Maricastaña - ‬4 min walk
  • ‪Casa Minuto - ‬4 min walk
  • ‪Pizza Station - ‬3 min walk
  • ‪Café Ibáñez - ‬4 min walk
  • ‪Restaurante-Cafetería Rincón de España - ‬4 min walk

About this property

NH Collection Palacio de Burgos

Riverwalk hotel with fitness centre and 24-hour business centre
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business centre and 5 meeting rooms.

Public spaces have free WiFi. Event space at this hotel measures 495 square feet (46 square metres) and includes conference space. A fitness centre, tour/ticket assistance, and laundry facilities are also featured at the business-friendly NH Collection Palacio de Burgos. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Burgos hotel is smoke free.

  • 1 building
  • 110 guestrooms or units
  • 4 levels
  • Conference rooms
  • 495 sq ft of conference space
  • 46 sq. m of conference space
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue
NH Collection Palacio de Burgos offers 110 accommodations with minibars and a safe. A pillow menu is available. Plasma televisions come with satellite channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

This Burgos hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include coffee/tea makers and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Similar properties

Lobby
AC Hotel Burgos by Marriott
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
4.5 out of 5, Wonderful, 721 reviews
The price is AU$177
includes taxes & fees
2 Nov - 3 Nov
AC Hotel Burgos by Marriott

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Onsite parking available only on request
  • Secured, covered parking on site (EUR 20.90 per day)
  • Limited on-site parking

Food and drink

  • Weekday buffet breakfast available 7:00 AM to 10:30 AM for a fee: EUR 20.80 for adults and EUR 10.40 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Rincon de la Merced

Things to do

  • Gym

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • 495 square feet of conference space
  • 5 meeting rooms

Outdoors

  • On the riverwalk

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 100% renewable energy
  • 4 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Plasma TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Free daily newspapers
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: EUR 35 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 55 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 35 per night.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 20.80 for adults and from EUR 10.40 for children
  • Covered self-parking fee: EUR 20.90 per day
  • Pet fee: EUR 35 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 35 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts major credit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector and a security system
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Guests must contact this property in advance to reserve on-site parking. This property accepts major credit cards, Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, Eurocard and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher, a smoke detector and a security system in all accommodation.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Nh Palacio Merced
Nh Palacio Merced Hotel
NH Collection Palacio Burgos Hotel
Collection Palacio Hotel
NH Collection Palacio Burgos
Collection Palacio
Nh Palacio De La Merced Hotel Burgos
Nh Hotels Burgos
Nh Hotel Burgos
Nh Collection Palacio Burgos
NH Collection Palacio de Burgos Hotel
NH Collection Palacio de Burgos Burgos
NH Collection Palacio de Burgos Hotel Burgos

Frequently asked questions

What is the cancellation policy at NH Collection Palacio de Burgos?

NH Collection Palacio de Burgos offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at NH Collection Palacio de Burgos?

As of 26 Oct 2025, prices found for a 1-night stay for 2 adults at NH Collection Palacio de Burgos on 23 Nov 2025 start from AU$169.60, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at NH Collection Palacio de Burgos?

Yep, NH Collection Palacio de Burgos has a secured covered self car park for EUR 20.90 per day. Onsite parking is limited.

Are there any beaches close to NH Collection Palacio de Burgos?

The closest beach to NH Collection Palacio de Burgos is Playa de Fuente Prior (3.5 km).

Does NH Collection Palacio de Burgos serve breakfast?

You bet, buffet breakfast is served on weekdays from 7:00 AM to 10:30 AM.

Is there a free airport shuttle available at NH Collection Palacio de Burgos?

No, NH Collection Palacio de Burgos does not offer an airport shuttle service.

Is there a bar or restaurant at NH Collection Palacio de Burgos?

Yep, they've got a lounge bar and an onsite restaurant that serves local cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at NH Collection Palacio de Burgos?

Check-in begins at 3:00 PM. Check-out time is noon.

NH Collection Palacio de Burgos Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 593 out of 891 reviews
Rating 8 - Good. 223 out of 891 reviews
Rating 6 - Okay. 44 out of 891 reviews
Rating 4 - Poor. 18 out of 891 reviews
Rating 2 - Terrible. 13 out of 891 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

JOHNNY WING KEN

Liked: Cleanliness, staff & service, property conditions & facilities
Good location.
Stayed 2 nights in Jul 2025

10/10 Excellent

judith, Zionsville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful stay in a convenient location
Stayed 2 nights in Jun 2025

10/10 Excellent

Katerina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing service, lovely historic hotel, excellent breakfast
Stayed 6 nights in Jul 2025

10/10 Excellent

Esteban

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel! Perfect location
Stayed 1 night in Jul 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jun 2025

10/10 Excellent

Michael

Stayed 1 night in Jun 2025

4/10 Poor

Eduardo, The Woodlands

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Desafortunadamente el hotel a cambiado desde la ultima vez que fui, me parece increible que el servicio de restaurante sea tan pobre y mas cuando hay fiestas o eventos en Burgos, deberian preveer esto y no contestarme que por tener el hotel lleno o en festejos no cuenten con dichos servicios, no entiendo
Stayed 2 nights in Jun 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very welcoming. Location cannot be better. Steps from the old town, across from the river, if you are a pet lover and travel with travel with your furry children, this is the place for you! Very attentive service welcoming to your Animal. Food is Average to above average. Bar is more than acceptable. please note that the information on most websites are incorrect. This place shines far beyond what you would expect, but the language of the web postings and the experience at the hotel do not match. I honestly don’t believe it’s the issue with the hotel, rather the web postings are inaccurate.
Stayed 5 nights in Jun 2025

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fabulous place to stay

Fabulous place to stay. Great location. Just walk across the bridge and you’re in the middle of everything and Burgos is a wonderful city to explore. The hotel has convenient parking right under the hotel. We’re on a road trip across Spain so good to find easy parking. Beautifully appointed room with tea and coffee facilities which you don’t find everywhere in Spain. A very pleasant stay indeed.
Stayed 1 night in Jun 2025

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Good overall, rooms could use some updating
Stayed 2 nights in Jun 2025

10/10 Excellent

Xavier

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well located
Stayed 1 night in Jun 2025

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Hotel is tired in appearance. Staff sometimes appear indifferent or overwhelmed due to shortages. Breakfast environment very similar to a cafeteria.
Stayed 2 nights in Jun 2025

8/10 Good

Denise

Travelled with partner
Liked: Property conditions & facilities
Disliked: Amenities
Beautiful property centrally located.
Stayed 2 nights in May 2025

6/10 Okay

Angela

Our room was a little tired. Cracked tiles in bathroom. Our room key failed on 3 occasions and we needed to get a replacement at the front desk. Breakfast was lovely.
Stayed 2 nights in May 2025

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
I had a wonderful stay at Palacio de Burgos. Everyone was kind and helpful. The hotel is gorgeous, quiet, comfortable, the food is delicious. The breakfast in the morning was the perfect way to begin my day. I was on vacation and stayed in Barcelona, San Sebastián, Madrid, and Burgos, and Burgos was my favorite time while visiting Spain.
Stayed 2 nights in May 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Location and staff

Great location. Walkable to Bus station, 4 minutes and main location in town. Great view of park from lobby on a rainy day with a drink. Historic building. Great staff.
lobby window seat
Hotel
Stayed 3 nights in Apr 2025

10/10 Excellent

Robert

Stayed 1 night in May 2025

10/10 Excellent

Julius, Los Angeles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
n/a
Stayed 1 night in May 2025

10/10 Excellent

Cesar

Travelled with family, Travelled with partner
Liked: Amenities
Lo recomiendo
Stayed 1 night in May 2025

8/10 Good

Julius, Los Angeles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a return visit to a property we last visited 5 years ago. Everything was very good except: we checked in online in advance and selected our favorite room location. On arrival at 15:30 (early) we were told it was not available. Disappointing. Dinner at the hotel was excellent, a surprise. Breakfast was not as elegant as 5 years ago, not a surprise.
Stayed 1 night in May 2025

10/10 Excellent

N. Fleetwood

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in May 2025

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel. Just
Stayed 2 nights in Apr 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location and easy to find by car.

Great location across the river from the cathedral and old town. Plenty of bars and restaurants within walking distance.
Stayed 1 night in Apr 2025

10/10 Excellent

Bret

Stayed 2 nights in Apr 2025