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Petneházy Aparthotel

3.0 star property

Photo gallery for Petneházy Aparthotel

Terrace/patio
Property grounds
Restaurant
Reception hall
View from room

Reviews

8.4 out of 10
Very good

Popular amenities

  • Spa
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Restaurant
The current price is AU$86
includes taxes & fees
22 July - 23 July

Explore the area

View map
Feketefej St 2-4, Budapest, 1029
  • Place, Budakeszi Wildlife Park
    ‪15 min drive‬
  • Place, Margaret Island
    ‪28 min drive‬
  • Place, Parliament Building
    ‪31 min drive‬
  • Airport, Budapest (BUD-Ferenc Liszt Intl.)
    ‪52 min drive‬

Room options

View all photos for Standard Double Room

Hypo-allergenic bedding, in-room safe, laptop workspace

Standard Double Room

8.8 out of 10
Excellent
(3 reviews)
  • Mountain view
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard 1-bedroom chalet with sauna

Standard 1-bedroom chalet with sauna

Standard 1-bedroom chalet with sauna

9.6 out of 10
Exceptional
(4 reviews)
  • Garden view
  • 48 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Superior 1-bedroom chalet with sauna

Superior 1-bedroom chalet with sauna

Superior 1-bedroom chalet with sauna

  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Standard 2-bedroom chalet with sauna

Standard 2-bedroom chalet with sauna

Standard 2-bedroom chalet with sauna

10.0 out of 10
Exceptional
(3 reviews)
  • 68 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Single Beds and 1 Queen Sofa Bed
  • Free Wi-Fi

View all photos for Superior 2-bedroom chalet

Superior 2-bedroom chalet

Superior 2-bedroom chalet

9.0 out of 10
Wonderful
(2 reviews)
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Single Beds and 1 Queen Sofa Bed
  • Free Wi-Fi

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The price is AU$285
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About the area

Budapest

A family-friendly stay in Budapest awaits you at Petneházy Aparthotel. You'll be 12.7 km (7.9 mi) from Margaret Island and 11.7 km (7.3 mi) from Parliament Building. Highlights at this beach hotel include a restaurant, an outdoor swimming pool and an indoor swimming pool. .At the hotel's own lounge bar or poolside bar, you can enjoy a drink. Enjoy the 4 outdoor tennis courts, sauna and seasonal outdoor swimming pool plus access to hiking/biking trails. Added amenities include free Wi-Fi in public areas, a children's swimming pool and a snack bar/deli. Buffet breakfast is available daily between 8:00 AM and 10:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also free self parking, along with the convenience of an airport shuttle. .Attractions within a 15-minute drive of this 3-property class District II hotel include Szechenyi Chain Bridge and Fisherman's Bastion.

What's nearby

  • Budakeszi Wildlife Park - 15 min drive - 7.4 km
  • Margaret Island - 28 min drive - 12.3 km
  • Parliament Building - 31 min drive - 13.0 km
  • Gellért Thermal Bath - 35 min drive - 14.7 km
  • Széchenyi Thermal Bath - 39 min drive - 16.2 km

Getting around

  • Heinrich István utca Tram Stop - 5 min drive
  • Budapest Deli Railway Station - 13 min drive
  • Budapest (BUD-Ferenc Liszt Intl.) - 67 min drive

Restaurants

  • ‪Lángosos - ‬5 min drive
  • ‪Náncsi Néni Vendéglője - ‬4 min drive
  • ‪Vadaspark Étterem - ‬13 min drive
  • ‪Tram Bistro - ‬5 min drive
  • ‪Kifli ÉS Kocsma - ‬5 min drive

About this property

Petneházy Aparthotel

Enjoy the umbrellas and sunloungers for a relaxing day at the beach. After a day at the beach, enjoy amenities at Petneházy Aparthotel such as an outdoor pool, an indoor pool and a children's pool.

Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. This beach hotel also offers outdoor tennis courts, a sauna and a garden. Self parking is free.

This 3-star Budapest hotel is smoke free.

  • 77 guestrooms or units
  • 3229 sq ft of conference space
  • 300 sq. m of conference space
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Petneházy Aparthotel offers 77 accommodations, which are accessible via exterior corridors and feature a safe and coffee/tea makers. This accommodation offers separate sitting areas. Accommodation at this 3-star hotel has kitchenettes with fridges, stovetops, microwaves and separate dining areas. Bathrooms include baths or showers and hairdryers.

This Budapest hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Televisions come with cable channels. Hypo-allergenic bedding, an iron/ironing board and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 8:00 AM to 10:30 AM for a fee: HUF 4,200 for adults and HUF 2,100 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Things to do

  • 4 outdoor tennis courts
  • Children's pool
  • Hiking/biking trails
  • Indoor pool
  • Outdoor pool
  • Playground
  • Sauna

Family friendly

  • Baby bath
  • Children's pool
  • High chair
  • In-room kitchenette
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Separate in-room dining area
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 3 meeting rooms
  • 3,229 square feet of conference space
  • Business centre
  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • In a national park
  • In the mountains
  • Picnic area
  • Terrace

Spa

  • Spa services

Accessibility

  • No lift

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Hob
  • Kitchenette
  • Microwave
  • Refrigerator
  • Separate dining area
  • Toaster

More

  • Access via exterior corridors
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 11:30 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 21 June to 22 June:
  • Swimming pool
  • Tennis courts

Access methods

Staffed front desk

Pets

  • Pets: HUF 4500 per pet, per night
  • Maximum 2 (weight limit: 33 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for HUF 9000.0 per night.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: HUF 804.00 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately HUF 4200 for adults and from HUF 2100 for children
  • Airport shuttle fee: HUF 22000 per vehicle (one-way, maximum occupancy 4)
  • Pet fee: HUF 4500 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: HUF 9000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

Property Registration Number SZ21028045

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • The seasonal pool will open in May and close in September.
  • Pool access available from 10:00 AM to 6:00 PM
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

National rating

Hotelstars Union assigns an official star rating for properties in Hungary. This property is rated 3 stars.

Property is also known as

Petnehazy
Petnehazy Club
Petnehazy Club Budapest
Petnehazy Club Hotel Budapest
Petnehazy Hotel Budapest
Petneházy Aparthotel Hotel
Petneházy Aparthotel Budapest
Petneházy Aparthotel Hotel Budapest

Frequently asked questions

What is the cancellation policy at Petneházy Aparthotel?

Petneházy Aparthotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Petneházy Aparthotel?

As of 23 June 2026, prices found for a 1-night stay for 2 adults at Petneházy Aparthotel on 22 July 2026 start from AU$86, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Petneházy Aparthotel?

Yep, Petneházy Aparthotel has a free self car park.

Is there a spa on site at Petneházy Aparthotel?

There's no onsite spa, but this property does offer spa services.

Does Petneházy Aparthotel have a pool?

Take your pick from a seasonal outdoor pool, an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying with a coldie from the bar. The pool is open 10:00 AM to 6:00 PM (Seasonal outdoor pool open from May to September).

What luxury perks are available at Petneházy Aparthotel?

Petneházy Aparthotel features an outdoor pool, an indoor pool and a sauna. All guestrooms come with private yards and dining areas.

Is Petneházy Aparthotel family-friendly?

You bet! With amenities such as a children's pool and a playground, as well as highchairs and baby baths in the guestrooms, it's no surprise that Petneházy Aparthotel is a hit with families.

Does Petneházy Aparthotel serve breakfast?

Yep, buffet brekkie is available daily between 8:00 AM and 10:30 AM.

Is there a free airport shuttle available at Petneházy Aparthotel?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Petneházy Aparthotel?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Petneházy Aparthotel?

Check-in begins at 4:00 PM. Check-out time is 10 AM.

Are pets allowed at Petneházy Aparthotel?

Furry friends are welcome at Petneházy Aparthotel, with food and water bowls on offer. Just so you know, there's a limit of 2 pets, with a maximum weight of up to 15 kg per pet.

Petneházy Aparthotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 68 out of 154 reviews
Rating 8 - Good. 57 out of 154 reviews
Rating 6 - Okay. 19 out of 154 reviews
Rating 4 - Poor. 6 out of 154 reviews
Rating 2 - Terrible. 4 out of 154 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Chungyu

Liked: Staff & service, amenities, property conditions & facilities
Good
Stayed 8 nights in Feb 2026
Verified

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In the nature, but close to the city by car.
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

daren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really beautiful, peaceful place to unwind, calming and relaxing,6th time here, can't wait return.
Stayed 3 nights in Nov 2024
Verified

10/10 Excellent

Matthew

The Persian guy on reception was great - very friendly
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Andreea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful chalet complex!

Wonderful complex of chalets in the nature, good food, pools, sauna.
Stayed 2 nights in Aug 2024
Verified

8/10 Good

R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shower supplies would be nice for travellers. I think separate fan/light makes it easier for night time use.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is an excellent chalet with a sauna, a fantastic view, and nature. There is also a pool for swimming and time with kids and a restaurant for a tasty dinner. Easy check-in and check-out, welcoming, and nice personal.
Stayed 5 nights in Apr 2025
Verified

8/10 Good

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice log cabins close to Budapest

Really cute place, nice sauna in the bathroom, lovely location. Nice log cabins. Kitchens very basic but do the job. Restaurant on site also quite basic and closed early. Would go again though.
Stayed 3 nights in Jul 2025
Verified

8/10 Good

Juliet

Liked: Cleanliness, staff & service, amenities
Staff were really helpful & accomodating. Personal Sauna in chalet 604 was good. Outdoor pool was sufficient & can do with some refurb. We wish there was a telephone outlet from the chalet to the reception so it would be more convenient. Breakfast was amazing, there was a good variety.
Stayed 5 nights in Jul 2025
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel - especially the chalet. The indoor pool is average. Restaurant is also average. Staff are nice.
Stayed 2 nights in Dec 2024
Verified

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful cabin had everything we could need. Plus fast Wi-Fi, equipped kitchen, very good breakfast, and amazing sauna. Getting downtown by bus is pretty easy, if you can walk 10-15 minutes. Can't wait to come back.
Stayed 2 nights in Nov 2024
Verified

8/10 Good

Ruud

sanitary and kitchen worn out
Stayed 7 nights in Jul 2025
Verified

8/10 Good

Beatriz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very pleased!

We enjoyed very much the place. The swimming pool was especially appreciated in the warm summer days!!! Nice, clean and perfect temperature! Good breakfast, friendly personal. The cabin was very nice. The only think we missed was either air-conditioning or even a fan, as it got quite warm in the afternoon. Otherwise very pleased with our stay!
Stayed 2 nights in Jul 2024
Verified

10/10 Excellent

Agoston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Short warming holiday in the winter

A warm welcoming, very nicely located place with delicious breakfast. I will have to come back in the summer time. The apartment had all the facilities you need and sauna. Very nice. The breakfast is really touching as beside the standard continental stuff there is something different, a local thing every morning. Very nice. We enjoyed the place very much, although the indoor pool is small, but for what it is, not bad at all. Recommended.
Stayed 5 nights in Feb 2025
Verified

8/10 Good

Paul

Liked: Cleanliness, staff & service
Air conditioning wasnt on and outdoor pool was closed. Arrived and couldnt book evening meal due to event. But they seem to accommodate a family later that evening?
Stayed 3 nights in May 2025
Verified

8/10 Good

Jiri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a very beautiful area, but it is true that it could be maintained a little better. The cleanliness was perfectly ensured, but a small detail could still be found - a cobweb near the ceiling, which the wife took very hard :-D
Stayed 2 nights in Aug 2024
Verified

6/10 Okay

Josefine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at Petnehazy Aparthotel for about a week (2 adults and 1 child) in a Superior Apartment and were generally satisfied with our experience. The apartment isn’t particularly modern, but that didn’t bother us—it actually added to the property's charm. The main downside, however, was the loud bass noise coming from a nearby event venue. On at least three nights during our stay (including weekdays), the music was quite disruptive and continued into the early morning hours. This is important to know, especially if you’re looking for a quiet, remote location—as we were. It was a significant drawback for us. That said, the pool was a clear highlight and a great source of fun for our child.
Stayed 5 nights in Aug 2025
Verified

6/10 Okay

Faraz

Indoor pool not working for 3 days. Breakfast same every day no variety Difficult to order taxi/uber as out in the sticks Nearest grocery 10minute drive Not the most friendly staff
Stayed 5 nights in Aug 2024
Verified

8/10 Good

Brendan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Having our own private chalet was awesome. Parking was adequate if you had a normal sized vehicle. We had a large van and had a harder time parking. The beds were comfortable and we enjoyed the sauna. It would have been nice to have a smart tv so that we could have watched tv in English, but we made do. The staff was excellent and the kids enjoyed all the pool facilities. The room was well equipped but was lacking some of what you might expect in terms of pots, a cutting board, a wash cloth, drying towels and enough dishes and silver wear for the number of guests staying in the room but provided extra on request. We would stay there again.
Stayed 3 nights in Jul 2024
Verified

6/10 Okay

Alexander

Disliked: Cleanliness
The hotel is situated in a beautiful and peaceful area...the cottages are very nice. They also offer an indoor pool. We were very disappointed with the cleaning service. For cleaning you have to tell the reception every morning, and eventhough this was done every day with the receptionists being very nice and gentle and contacting the cleaning department int front of US, still cleaning wasn't done and the appartament wasn't washed once in a week.I had to go multiple times myself to collect clean towels from the receptionists, not even mentioning the fact that we had to shower int a filthy shower with towels full of soil for 6 entire days. Breakfast was average.Repeated items every day.
Stayed 7 nights in Apr 2025
Verified

6/10 Okay

Justyna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Medium

House very clean, and well maintained, daily service very nice and professional. The downsides are the lack of air conditioning in the 4-bed cottages. Breakfast modest, usually everything cold even though it is in the heaters which are switched off. Restaurant staff very sad, served sometimes as if it was a punishment. Often resetting cottage cards, during a visit to my cottage another couple were checked in who got cards and entered the cottage. Waiting for dinner when there is a group about 45 minutes. The swimming pool inside quite worn, Medium recommendation.
Stayed 4 nights in Aug 2024
Verified

8/10 Good

NOZOMI

Liked: Cleanliness, staff & service, property conditions & facilities
Since it’s located a bit far from the city center, the area was very quiet and surrounded by nature, which was great for families with children. We arrived early, but the staff at the front desk was very kind and let us check in before the official time, which was very helpful. The room was very quiet, perhaps because it was separated from the neighboring chalet, and the wooden interior created a warm and relaxing atmosphere. Although we didn’t use the sauna, the room came with one. However, there were no English instructions, so having English signage would make it easier to use. The room was warm, and the bed was comfortable. Breakfast was included, with a good variety of options. It was very comfortable even for families with small children. One downside was that the bathroom would get flooded when taking a shower, so it would be nice if rubber slippers or something similar were provided. Perhaps because it was the off-season, the value for money was excellent. Highly recommended!
Stayed 1 night in Nov 2024
Verified

2/10 Terrible

Annemarie

Disliked: Amenities, property conditions & facilities
The room was okay. The room is more suited for families with kids. It clearly had not been updated in many years. The food made me sick. I could not eat my dinner. That being said and I had asked them to take the dinner off my bill. They did not and I got to pay for my dinner that they clearly knew made me sick. It was pretty awful. My mom’s food and my cousin’s food was okay. Not great by any means. So we only stayed there one night and that was too long. I was charged for the one night and my mom got charged for the same night. They did not have any of the services that my Mom thought they had, like a shuttle going to various locations in Budapest. We were out in the middle of nowhere and had to take a $60 cab ride from the train station. We left and stayed at a lovely hotel for nine days in Budapest. I was sad that it was such an awful experience. I really didn’t want to have to switch hotels. I never complain, but this was too much. Sorry.
Stayed 10 nights in Oct 2025
Verified

2/10 Terrible

Rafael

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had an extremely negative experience with this hotel. We arrived in Budapest around 2 a.m. and went straight to the hotel, which is far from the city center. Upon arrival, the receptionist said there was no reservation under my name, Rafael, even though it was active in the Hoteis.com app and we had the voucher. He claimed the reservation was canceled, that the hotel was full, and that nothing could be done, refusing any alternatives or help. We were with our entire family, including my 8-year-old son and my 60-year-old mother-in-law, and were left alone in an unfamiliar city, in the middle of the night, in very cold weather, with all our luggage, without any support from the hotel or Hoteis.com. To secure a stay at another hotel, we faced many troubles and extra costs, totaling around 200 euros, including taxi, meals, and the difference in accommodation, and had to handle everything ourselves. Later, it became clear there was a miscommunication between the hotel and Hoteis.com. The hotel mistakenly interpreted a cancellation inquiry as an actual cancellation, while the reservation was never canceled and remained active in the app. Even after this error, the hotel’s response was terrible, showing no empathy, providing no solutions, and offering no support. I strongly recommend extreme caution before choosing this hotel, so no one else has to face the distressing situation we experienced.
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Dorottya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Szuper wellness
Stayed 1 night in Feb 2026