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JW Marriott Hotel Mexico City Polanco

Property class: 5 and above

Photo gallery for JW Marriott Hotel Mexico City Polanco

A restaurant with a long table set for dining, surrounded by wicker chairs, and a large tree in the center.
A man walking by a pool with large planters and a building in the background.
A modern indoor seating area with sofas and chairs, a wooden railing, and large windows with geometric patterns.
A Serenity Terrace with a wooden bench, a wicker chair, and potted plants.
A modern bar area with a marble countertop, bar stools, and a variety of bottles. There are seating areas with sofas and tables, and a large TV screen on the right.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pet-friendly
  • Air-conditioning
The current price is AU$1,358
includes taxes & fees
8 Nov - 9 Nov

Explore the area

View map
Andres Bello No 29, Mexico City, 11560
  • Place, Chapultepec Park
    ‪2 min walk‬
  • Place, Avenida Presidente Masaryk
    ‪3 min walk‬
  • Place, Paseo de la Reforma
    ‪3 min walk‬
  • Airport, Mexico City (MEX-Mexico City Intl.)
    ‪32 min drive‬

Room options

View all photos for Room, 1 King Bed

A modern hotel room with a large bed, a desk, and a view of the city.

Room, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 37 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds

A modern hotel room with two beds, a desk, and a large window offering a city view.

Room, 2 Double Beds

  • City view
  • 37 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

A modern hotel room with a large bed, a desk, and a view of the city.

Deluxe Room, 1 King Bed

9.8 out of 10
Exceptional
(41 reviews)
  • City view
  • 37 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed

A modern hotel room with a sofa, a wooden coffee table, a chair, a TV, and a small kitchenette.

Executive Suite, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, City View, Corner (Corner)

A modern hotel room with a large bed, a flat-screen TV, a seating area with a table and chairs, and a balcony with a view of the city.

Suite, 1 King Bed, City View, Corner (Corner)

8.8 out of 10
Excellent
(3 reviews)
  • City view
  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds

A modern hotel room with two beds, a desk, and a large window offering a city view.

Deluxe Room, 2 Double Beds

8.8 out of 10
Excellent
(14 reviews)
  • 37 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Room, 1 King Bed

A cityscape with a mix of high-rise buildings and smaller structures, surrounded by greenery.

Room, 1 King Bed

9.6 out of 10
Exceptional
(7 reviews)
  • 37 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds

A modern hotel room with two beds, a desk, and a large window offering a city view.

Room, 2 Double Beds

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 37 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, Terrace

A modern hotel room with a sofa, a round table, a TV, and a balcony with chairs.

Suite, 1 Bedroom, Terrace

10.0 out of 10
Exceptional
(3 reviews)
  • City view
  • 63 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Presidential Suite, 1 Bedroom

A modern hotel room with a large bed, a bedside table, a TV, a balcony with curtains, and a city view.

Presidential Suite, 1 Bedroom

  • City view
  • 150 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom

A modern hotel room with a bed, a desk, a TV, and a seating area.

Suite, 1 Bedroom

  • City view
  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, 1 King Bed

A modern hotel room with a large bed, a desk, a chair, and a sofa.

Junior Suite, 1 King Bed

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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18 Nov - 19 Nov
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About the area

Mexico City

A luxury stay in Mexico City awaits you at JW Marriott Hotel Mexico City Polanco. Within steps you'll find Chapultepec Park and Paseo de la Reforma within a short 5-minute stroll. Highlights at this hotel include 3 restaurants, 3 bars/lounges and an outdoor swimming pool. .The restaurant, Sendero Polanco, serves Mexican cuisine and is open for breakfast, brunch, lunch and dinner. Estación 29 is the hotel's own bar. Enjoy the gym, sauna, seasonal outdoor swimming pool and pool loungers. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Each morning buffet breakfast is served between 6 AM and 11 AM. There's also valet parking, along with the convenience of a theme park shuttle. .Attractions within a 10-minute walk of this 5-property class Polanco hotel include Auditorio Nacional and Avenida Presidente Masaryk.

What's nearby

  • Chapultepec Park - 2 min walk - 0.2 km
  • Avenida Presidente Masaryk - 3 min walk - 0.3 km
  • Lincoln Park - 3 min walk - 0.3 km
  • Paseo de la Reforma - 3 min walk - 0.3 km
  • Auditorio Nacional - 3 min walk - 0.3 km

Getting around

  • Auditorio Station - 6 min walk
  • Mexico City Fortuna Station - 9 min drive
  • Benito Juarez International Airport (MEX) - 30 min drive

Restaurants

  • ‪Alfredo Di Roma - ‬3 min walk
  • ‪Cantina La No. 20 - ‬2 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪Living Room Bar - ‬2 min walk
  • ‪Karisma - ‬3 min walk

About this property

JW Marriott Hotel Mexico City Polanco

As a guest of JW Marriott Hotel Mexico City Polanco, you'll find a seasonal outdoor pool, a health club, a sauna, and complimentary bicycles. There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can unwind with a drink at one of the 3 bars/lounges. WiFi is free in public spaces.

A terrace, multilingual staff, and tour/ticket assistance are also featured at the luxury JW Marriott Hotel Mexico City Polanco. Parking is available for a fee. A complete renovation of JW Marriott Hotel Mexico City Polanco was completed in November 2023.

This 5-star Mexico City hotel is smoke free.

  • 1 building
  • 312 guestrooms or units
  • 26 levels
  • 3 dining venues
  • 3 bars or lounges
  • Built in 1993
  • Deli
  • Poolside lounge chairs
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
JW Marriott Hotel Mexico City Polanco offers 312 accommodations with minibars and laptop-compatible safes. Pillowtop beds feature down duvets and premium bedding. 49-inch Smart televisions come with premium cable channels and Netflix. Bathrooms include a shower with a rainfall showerhead, bathrobes, complimentary toiletries and hairdryers.

In-room wireless Internet access (speed: 50+ Mbps) is available for a surcharge. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include espresso makers and free newspapers. Hypo-allergenic bedding and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

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  • Pool
  • Spa
  • Pet-friendly
  • Parking included
4.7 out of 5, Exceptional, 1,509 reviews
The price is AU$585
includes taxes & fees
23 Nov - 24 Nov
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Property amenities

Internet

  • Available in all rooms: WiFi (USD 20 per day)
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Shopping centre shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Limo/town car service
  • Parking on site (USD 25 per day)
  • Valet parking on site (USD 28 per day)
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6 AM to 11 AM for a fee: USD 36 for adults and USD 18 for children
  • 3 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • ARCHIEBALD
  • CORSI
  • Estación 29
  • Sendero Polanco
  • Tahona Mezcal Room

Things to do

  • Free bicycle rentals
  • Health club
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • Free rollaway/extra bed
  • In-room cot
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Garden
  • In a state park
  • Pool loungers
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Transfer shower
  • Visual fire alarm
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 26 floors
  • Ballroom
  • Banquet hall
  • Built in 1993
  • Comprehensive food waste policy
  • No plastic coffee stirrers
  • Non-plastic coffee stirrers available
  • Renovated entire property - November 2023
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Down comforter
  • Free cot
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 49-inch smart TV with premium cable channels
  • IPod dock
  • Netflix

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free daily newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: noon
Late check-in subject to availability
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 25 per pet, per night
  • Only dogs and cats are allowed

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types

  • American Express
  • Mastercard
  • Visa

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 36 for adults and from USD 18 for children
  • Fee for in-room wireless Internet: USD 20 per day (rates may vary)
  • Self-parking fee: USD 25 per day
  • Valet parking fee: USD 28 per day
  • Pet fee: USD 25 per pet, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard and American Express. Cash is not accepted. Noise-free guestrooms cannot be guaranteed.

We should mention

  • The seasonal pool will open in January and close in December.

Property is also known as

JW Marriott Hotel Mexico City
JW Marriott Mexico City
JW Marriott Mexico City Santa Fe
Jw Marriott Mexico City Hotel Mexico City
Mexico City Jw Marriott
Mexico City Marriott
Marriott Mexico City
JW Marriott Hotel Mexico City
JW Marriott Hotel Mexico City Polanco Hotel
JW Marriott Hotel Mexico City Polanco Mexico City
JW Marriott Hotel Mexico City Polanco Hotel Mexico City

Frequently asked questions

What is the cancellation policy at JW Marriott Hotel Mexico City Polanco?

JW Marriott Hotel Mexico City Polanco offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at JW Marriott Hotel Mexico City Polanco?

As of 28 Oct 2026, prices found for a 1-night stay for 2 adults at JW Marriott Hotel Mexico City Polanco on 8 Nov 2026 start from AU$1,358, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at JW Marriott Hotel Mexico City Polanco?

Yep, JW Marriott Hotel Mexico City Polanco has a self car park for USD 25 per day. A self car park is also available, for a fee.

Does JW Marriott Hotel Mexico City Polanco have a pool?

JW Marriott Hotel Mexico City Polanco has a seasonal outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open from January to December.

What luxury perks are available at JW Marriott Hotel Mexico City Polanco?

JW Marriott Hotel Mexico City Polanco features a health club, an outdoor pool and a steam room. All guestrooms come with pillowtop beds, premium bedding and 24-hour room service.

What makes JW Marriott Hotel Mexico City Polanco a romantic place to stay?

Al fresco dining and 24-hour room service, as well as rainfall showerheads and pillowtop beds in the guestrooms, help set the scene for a romantic weekend at JW Marriott Hotel Mexico City Polanco.

Is JW Marriott Hotel Mexico City Polanco family-friendly?

You bet! With amenities such as laundry facilities and free bike rentals, as well as free infant beds and free extra beds in the guestrooms, it's no surprise that JW Marriott Hotel Mexico City Polanco is a hit with families.

Does JW Marriott Hotel Mexico City Polanco serve breakfast?

Yeah, buffet breakfast is served daily from 6 AM to 11 AM.

Is there a free airport shuttle available at JW Marriott Hotel Mexico City Polanco?

No, JW Marriott Hotel Mexico City Polanco does not offer an airport shuttle service.

Is there a bar or restaurant at JW Marriott Hotel Mexico City Polanco?

Yep, you can grab a meal at JW Marriott Hotel Mexico City Polanco's onsite restaurant that serves Mexican cuisine.

What time are check-in & check-out at JW Marriott Hotel Mexico City Polanco?

Check-in begins at 3 PM. Check-out time is noon.

JW Marriott Hotel Mexico City Polanco Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 782 out of 1001 reviews
Rating 8 - Good. 146 out of 1001 reviews
Rating 6 - Okay. 44 out of 1001 reviews
Rating 4 - Poor. 17 out of 1001 reviews
Rating 2 - Terrible. 12 out of 1001 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Great stay
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend everyone was so helpful and kind will be staying here again
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and friendly staff!
Stayed 4 nights in Dec 2025
Verified review

10/10 Excellent

Great location, clean and comfortable rooms, staff was very friendly and helpful when needed. Very professional and comfortable spot.
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Attentive and helpful staff! Sauna and Steam were ell maintained. Breakfast buffet was a bit pricey for what you get.
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and amenities. Neighborhood very upscale and safe
Stayed 5 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel and very well located. Breakfast buffet is very good. It might be worthwhile getting the club rooms. Very comfortable rooms and the pool/gym/sauna/steam room were excellent
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Amazing stay with toddlers, great location and amazing staff. Would love to go back
Stayed 7 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
The service was impeccable, location was close to a lot of restaurants and the rooms were spacious and clean.
Stayed 3 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay.
Stayed 3 nights in Aug 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel! We will definitely be back.
Stayed 6 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are amazing & very friendly
Stayed 2 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and location. Would definitely stay there again.
Stayed 5 nights in Mar 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Great and safe location. The hotel is extremely clean. Great food and staff.
Stayed 4 nights in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was incredible and the food was delicious at the hotel
Stayed 5 nights in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service from the staff, clean hotel, and great area.
Stayed 4 nights in Nov 2024
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
Excelente
Stayed 3 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Staff, Location, amenities were fabulous
Stayed 3 nights in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an amazing hotel and a great location Staff made me and my dog feel so welcome and eager to assist
Stayed 2 nights in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, facilities and staff.
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location and great staff!
Stayed 1 night in Jul 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay
Stayed 3 nights in Nov 2023
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Disliked: Amenities
Booked an Executive room but was advised on arrival that the club floor was under repair. No refund offered. Received verbal advice that I had benefits but they were not explained (or used)
Stayed 2 nights in Jul 2026