4/10 Poor
Yee Ki
30 Mar 2025
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
My first time to give a 2 stars.
To be fair, it WAS great. I emailed to request some other services before I arrived. The staff was helpful and replied promptly. On arrival, the receptionist was attentive and briefed me on everything. The staff was polite and greeted you when you came back and left, probably they were trying to improve after some previous bad reviews. The location was perfect. The price was reasonable. But you only need to do one thing wrong to turn the 5 stars into 2 stars.
The next morning after my first night, there was another receptionist. I told him that 'no need to clean my room' and my room number. I repeated it and he repeated the same. I confirmed and left. When I was back in my room that night, the cleaner did enter my room and cleaned it. I gave this same message to many hotels before and all worked well, except this one.
I hated people touching my sleeping clothes.
The most critical issue, all my personal towels were hanged on the rack close to the toilet bowl. I'm sure when the cleaner cleaned it, she/he should have accidentally touch my towels. Even cautious enough, when people flushed the toilet without covering the lid, my towels would be contaminated. I covered the lid every time after I used it, when I was back, it was uncovered. If I know there's cleaner coming, I usually put my towels away from the toilet.
Btw, the hairdryer worked for around 10 sec and stopped. You've to wait for several minutes for it to work for 10 sec again.
Yee Ki
Stayed 2 nights in Mar 2025
