6/10 Okay
Verified traveller
22 Mar 2024
Disliked: Room comfort
Terrible manager
We had a terrible experience our first night and service from manager. We had a room where heater was not working. Late night I woke up sneezing and felt sick. It was freezing. Someone from front desk came to help and I did not work so they gave a portable heater for room. All night we would have to get up and turn on and off since it would get hot and hard to breaths. There was no circulation. Next morning we went to desk and the manager there did not acknowledge our concern but just said okay we will change room. We were running late for tour. She said if you want to change rooms, we have to change now because we are fully booked and we need to clean room. We had to rush and change. Almost missed the tour. Manager had no expression of concern, care, or customer service.
Verified traveller
Stayed 3 nights in Mar 2024