My husband and I stayed here for seven days to visit Belgium. Check in was easy once we paid our entire bill before we saw the room. The location is perfect. The shops and restaurants are all around. Grand Place is a five minute walk. The Christmas markets were right next door. Even with the crowds of the Christmas markets, I never felt unsafe.
The room was adequate with plenty of storage for our luggage and our clothes. The tub is extremely deep and my husband, who is older, had a difficult time getting in and out. There were two major problems. The first is that next door creates a constant noise issue from 7 a.m with an industrial jack hammer. This is no fault of the hotels. The problem is that we were awakened each day at 7 am with the sound of the construction. The second problem is that there is no maid service until day eight. We are used to an every other day service in the other hotels. I was told that if I needed service and who doesn't after a few days, that it would cost appox. 30 euros. I was also told that I could request new towels and IF THEY HAD THEM, they would exchange them for me.
The best parts of our stay were, a.. the location, the staff was very friendly, the use of a laundry on site, the amenities in the room including the dishwasher and kitchen equipment and very strong WiFi.
The negative aspects are a. an uncomfortable bed, foam-like pillows, lack of maid service, construction noise and broken equipment in the room.