The main reason for choosing this hotel was its proximity to key tourist attractions like Grand Place and the Christmas Market. However, upon arrival on the first day, we noticed that the entire area from the central terminal to the adjacent streets was very dirty, with trash scattered all over, which was quite unexpected.
During our stay, my wife mentioned feeling insect bites, which we initially dismissed since it was winter and unlikely to be mosquitoes. Upon further inspection, we found a bed bug in the bathroom. When we squashed it with a tissue, it burst with blood. We reported this to the hotel staff, who promptly moved us to another room and sealed off the previous one.
Overall, the hotel needs to improve its cleanliness, especially in the bathrooms. In the second room, the shower faucet handle broke off when I tried to use it. Additionally, the towels provided were yellowed and appeared worn, even though they were originally white, leaving much to be desired.