Hallmark Hotels - accommodation in Brockenhurst

Pubic hair in shower otherwise room clean. A good view for a cheaper room. Very spacious room with nice furniture. Jacuzzi not working, stairs to pool feel dangerous. Bar was a nice area in evening for a drink or two. Breakfast had a lot of choice but hot food was almost cold which was a shame, buffets need refreshing. Roast potatoes in breakfast? If you remove the American hash browns from the English breakfast at least put bubble and squeak on. All staff interactions were great.

Urine stained duvet on bed. Clean cover on it instead of removing it. Superior room but adjoining door to next room, could hear absolutely everything going on in that room. It felt like our room was the children’s room of the adjoining bedroom.door needs some sort of soundproofing. Twin beds very small for adults. Seemed a very noisy area of hotel.doors very loud upon closing. Staff very helpful when asked to change rooms, unfortunately no room available until second night of our stay. Breakfast good with good choices but second morning not so hot. I had stayed in this hotel in October with a friend and was very impressed with it but this trip with my son for my 60th birthday wasn’t so good, sadly we left feeling dissatisfied and disappointed. Although the member of staff did what he could to help, if a room is not available what can he do other than give us a £50 discount.

C