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DoubleTree by Hilton Hotel Bristol South - Cadbury House

4.0 star property
Hotel with 2 hot tubs, in the vicinity of Clevedon Court

Photo gallery for DoubleTree by Hilton Hotel Bristol South - Cadbury House

Exterior
Exterior
Sports facility
Lobby
Reception

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Air conditioning
The current price is AU$195
includes taxes & fees
6 July - 7 July

Explore the area

Map
Frost Hill, Congresbury, Bristol, England, BS49 5AD
  • Noah's Ark Zoo Farm
    ‪14 min drive‬
  • Ashton Gate Stadium
    ‪20 min drive‬
  • Cheddar Gorge
    ‪22 min drive‬
  • Bristol (BRS-Bristol Intl.)
    ‪13 min drive‬

Room options

View all photos for Family Room, 1 Double Bed

In-room safe, desk, iron/ironing board, free cots/infant beds

Family Room, 1 Double Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Sofa bed - double
Private bathroom
Shower/bath combination
  • 23 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Living area

Junior Suite, 1 King Bed

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
LCD TV
Blackout curtains
Private bathroom
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible

In-room safe, desk, iron/ironing board, free cots/infant beds

Room, 1 King Bed, Accessible

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Designer toiletries
Hairdryer
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Bedroom

In-room safe, desk, iron/ironing board, free cots/infant beds

Room, 1 Bedroom

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Separate bedroom
Blackout curtains
Private bathroom
Shower/bath combination
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe, Two Single Beds

In-room safe, desk, iron/ironing board, free cots/infant beds

Deluxe, Two Single Beds

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Private bathroom
Designer toiletries
Hairdryer
  • 22 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Panoramic Suite

Panoramic Suite

Panoramic Suite

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
LCD TV
Blackout curtains
Private bathroom
  • 44 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

In-room safe, desk, iron/ironing board, free cots/infant beds

Deluxe Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Private bathroom
Designer toiletries
Hairdryer
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Loft, 1 King Bed

Loft, 1 King Bed

Loft, 1 King Bed

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
LCD TV
Private bathroom
Bathrobes
  • 44 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 Double Bed (Deluxe)

In-room safe, desk, iron/ironing board, free cots/infant beds

Deluxe Room, 1 Double Bed (Deluxe)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Private bathroom
Designer toiletries
Hairdryer
  • Sleeps 4
  • 1 Double Bed

View all photos for Family Room, 1 Double Bed (Connecting Rooms)

In-room safe, desk, iron/ironing board, free cots/infant beds

Family Room, 1 Double Bed (Connecting Rooms)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Designer toiletries
Hairdryer
Private bathroom
  • Sleeps 4
  • 1 Double Bed

View all photos for Twin Room

In-room safe, desk, iron/ironing board, free cots/infant beds

Twin Room

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Private bathroom
Shower/bath combination
Designer toiletries
  • 22 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Room, 1 King Bed

In-room safe, desk, iron/ironing board, free cots/infant beds

Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Private bathroom
Shower/bath combination
Designer toiletries
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

Accessible King Room

  • Sleeps 2
  • 1 King Bed

Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for King Room

In-room safe, desk, iron/ironing board, free cots/infant beds

King Room

  • Sleeps 2
  • 1 King Bed

Loft Suite

  • Sleeps 2
  • 1 King Bed

Deluxe King Room

  • Sleeps 2
  • 1 King Bed

Junior Suite

  • Sleeps 2
  • 1 King Bed

Deluxe Twin Room

  • Sleeps 2
  • 2 Single Beds

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About the area

Yatton

At DoubleTree by Hilton Hotel Bristol South - Cadbury House, you'll be 9.4 km (5.8 mi) from Clevedon Court and 13.4 km (8.3 mi) from Noah's Ark Zoo Farm. Highlights at this hotel include 2 hot tubs, a full-service spa and a restaurant. .A relaxing visit to theSpa at Cadbury House can include deep-tissue massages, hot stone massages and detox wraps along with access to the sauna and hot tub. The steakhouse, Marco Pierre White Grill, is open for breakfast, lunch and dinner. The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the indoor swimming pool, gym, sauna and pool loungers. Added amenities include free Wi-Fi in public areas and laundry facilities. Each morning full breakfast is served between 7:00 AM and 10:00 AM. There's also the convenience of self parking. .Sights within a 20-minute drive of this 4-property class Bristol hotel include The Grand Pier and Chew Valley.

What's nearby

  • Noah's Ark Zoo Farm - 14 min drive - 18.1 km
  • Sand Bay Beach - 16 min drive - 16.9 km
  • Ashton Gate Stadium - 20 min drive - 19.2 km
  • Clifton Suspension Bridge - 22 min drive - 19.9 km
  • Cheddar Gorge - 22 min drive - 17.9 km

Getting around

  • Yatton Station - 3 min drive
  • Bristol International Airport (BRS) - 13 min drive

Restaurants

  • ‪Bridge Inn New Lodge - ‬5 min drive
  • ‪Cadbury Garden Centre, part of the Blue Diamond Group - ‬10 min walk
  • ‪Full Quart - ‬6 min drive
  • ‪The Plough Inn - ‬2 min drive
  • ‪Marco Pierre White Steakhouse Bar & Grill - ‬2 min walk

About this property

DoubleTree by Hilton Hotel Bristol South - Cadbury House

Hotel with 2 hot tubs, in the vicinity of Clevedon Court
DoubleTree by Hilton Hotel Bristol South - Cadbury House offers its guests a full-service spa, 2 hot tubs, an indoor pool, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A fitness centre, spa services, and a terrace are also featured at the business-friendly DoubleTree by Hilton Hotel Bristol South - Cadbury House. For a fee, parking is available.

Smoking is allowed in designated areas at this 4-star Bristol hotel.

  • 1 building
  • 132 guestrooms or units
  • 5 levels
  • Conference rooms
  • Built in 2009
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Terrace
  • Garden
  • Outdoor picnic space
  • Beauty salon
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
DoubleTree by Hilton Hotel Bristol South - Cadbury House offers 132 accommodations with a safe and designer toiletries. 37-inch LCD televisions come with digital channels. Bathrooms include complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Housekeeping is provided on request.

TheSpa at Cadbury House has 5 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and Thai massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

Languages

English, French, German, Hungarian, Italian, Polish, Spanish

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  • Air conditioning
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The price is AU$176
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Uncovered parking on site (GBP 10 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 10:00 AM for a fee: GBP 17.95 to 17.95 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Marco Pierre White Grill
  • The Living Room

Things to do

  • 2 hot tubs
  • Fitness classes
  • Full-service spa
  • Gym
  • Indoor pool
  • Pilates classes
  • Sauna
  • Steam room
  • Yoga classes

Family friendly

  • Free cot
  • Grocery/convenience store
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Lift
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 1 building
  • 5 floors
  • Ballroom
  • Banquet hall
  • Built in 2009
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 37-inch smart TV with digital channels

Food and drink

  • 24-hour room service
  • Electric kettle

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately GBP 17.95 to 17.95 per person
  • Uncovered self-parking fee: GBP 10.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Barclaycard, debit cards and cash. Noise-free guestrooms cannot be guaranteed. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Pool access available from 6:00 AM to 10:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cadbury Bristol
Cadbury Hilton
Cadbury House
Cadbury House Bristol
Cadbury House Hotel
DoubleTree Cadbury
DoubleTree Cadbury Hilton Bristol
DoubleTree Hilton Bristol Cadbury House
DoubleTree Hilton Hotel Bristol South Cadbury House
Hilton DoubleTree Bristol Cadbury House
DoubleTree by Hilton Hotel Bristol South - Cadbury House Hotel
DoubleTree by Hilton Hotel Bristol South - Cadbury House Bristol

Frequently asked questions

What is the cancellation policy at DoubleTree by Hilton Hotel Bristol South - Cadbury House?

DoubleTree by Hilton Hotel Bristol South - Cadbury House offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at DoubleTree by Hilton Hotel Bristol South - Cadbury House?

As of 17 June 2025, prices found for a 1-night stay for 2 adults at DoubleTree by Hilton Hotel Bristol South - Cadbury House on 6 July 2025 start from AU$194.72, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at DoubleTree by Hilton Hotel Bristol South - Cadbury House?

Yep, DoubleTree by Hilton Hotel Bristol South - Cadbury House has an uncovered self car park for GBP 10.00 per day.

Are there any beaches close to DoubleTree by Hilton Hotel Bristol South - Cadbury House?

The closest beach to DoubleTree by Hilton Hotel Bristol South - Cadbury House is Sand Bay Beach (10.7 km).

Is there a spa on site at DoubleTree by Hilton Hotel Bristol South - Cadbury House?

Yep, theSpa at Cadbury House is available for guests. It has 2 hot tubs, a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as hot stone massages.

Does DoubleTree by Hilton Hotel Bristol South - Cadbury House have a pool?

DoubleTree by Hilton Hotel Bristol South - Cadbury House has an indoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella. The pool is open 6:00 AM to 10:00 PM.

Is DoubleTree by Hilton Hotel Bristol South - Cadbury House family-friendly?

You bet! With amenities such as children's meals and a corner/local shop, as well as free infant beds in the guestrooms, it's no surprise that DoubleTree by Hilton Hotel Bristol South - Cadbury House is a hit with families.

Does DoubleTree by Hilton Hotel Bristol South - Cadbury House serve breakfast?

Yep, our guests highly rate the full breakfast here! Available daily from 7:00 AM to 10:00 AM, this is the place to fuel up for a day of adventure.

Is there a free airport shuttle available at DoubleTree by Hilton Hotel Bristol South - Cadbury House?

No, DoubleTree by Hilton Hotel Bristol South - Cadbury House does not offer an airport shuttle service.

Is there a bar or restaurant at DoubleTree by Hilton Hotel Bristol South - Cadbury House?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at DoubleTree by Hilton Hotel Bristol South - Cadbury House?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Are pets allowed at DoubleTree by Hilton Hotel Bristol South - Cadbury House?

No, only service animals are allowed.

DoubleTree by Hilton Hotel Bristol South - Cadbury House Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 473 out of 1001 reviews
Rating 8 - Good. 282 out of 1001 reviews
Rating 6 - Okay. 134 out of 1001 reviews
Rating 4 - Poor. 67 out of 1001 reviews
Rating 2 - Terrible. 45 out of 1001 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Greg

Stayed 2 nights in Feb 2025

6/10 Okay

Jack

Business traveller
Disliked: Staff & service

The last time I'll stay here :(

For years, this hotel was my preferred choice, a destination I consistently enjoyed. However, my recent stay revealed a drop in standards, leaving me disappointed and unlikely to return. Extortionate Pricing and Reduced Menu: The dining experience was a significant letdown. The menu has been shortened, and prices have skyrocketed. A simple solo meal and drink now easily exceeds £30, excluding the tray charge. Rubbish Room Service app: The newly implemented room service app didn’t accept card payments. Furthermore, calls to the traditional room service line went unanswered. Forced to walk to the restaurant, I opted to dine there to avoid the £5.50 tray charge. Deteriorating Facilities: The pool, steam room, and sauna have clearly seen better days. Visible signs of wear, including cracked tiles, peeling paint, and visible patching, were evident. The steam room was out of service throughout my stay, preventing me from fully utilizing the advertised amenities. Restricted Pool Access: The hotel fails to inform guests that half the pool is reserved for club members. This led to an awkward situation where I inadvertently swam in a reserved lane. While the member was polite, the lack of clear communication from staff was frustrating. Unjustified Parking Charge: The introduction of a £10 daily parking fee was a particularly unwelcome surprise. While mentioned in the description, this fee was never previously applied, and no added value justifies the cost.
Stayed 2 nights in Mar 2025

8/10 Good

Carl

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
I was not expecting to pay for parking, this was not mentioned at the time of booking so I do not know if this is a Hotels.com issue or the hotel. It’s becoming a recurring theme of late which to me when you’re paying over £100 (usually between £110 and £140) room only, at locations with plenty of parking spaces is a stealth tax. Staff in the reception and bar area did not seem to know if I could eat in the bar or the restaurant. As a sole traveller I prefer the bar area so I can catch up on work. Eventually afterr some discussion I was allowed to eat in the bar area but only as it was quiet and it was conveyed in a way that I was fortunate.
Stayed 1 night in Mar 2025

10/10 Excellent

Angela

Stayed 1 night in Mar 2025

4/10 Poor

Craig

Business traveller
Disliked: Property conditions & facilities
I got shoved in a substandard room - no TV no Internet and charged the full rate I stay in hotels 2 or 3 nights every week, and have done for 9 years … this is the first time I’ve felt bothered enough to leave a review
Stayed 1 night in Feb 2025

10/10 Excellent

Caitlin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025

8/10 Good

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good for business travellers

MPW restaurant was a plus and the health spa was lovely (excellent gym).
Stayed 1 night in Feb 2025

2/10 Terrible

Anthony

Disliked: Cleanliness
Stayed 2 nights in Feb 2025

10/10 Excellent

Nick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very comfortable

Very nice and comfortable hotel. The rooms are well appointed and modern. I prefer walk-in showers rather than over-bath showers, but the bathroom was spotless.
Stayed 1 night in Feb 2025

6/10 Okay

Danny

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service

Nice hotel but limited for families

Booked for a family break. We found the facilities we’d looked forward to disappointing. Limited swimming times for under 16s meant we couldn’t use the pool in the morning before our trips out. TV didn’t work in our room for the first day. Steak restaurant was good. Pizza place, wasn’t - 2 cold pizzas and 1 burnt. Overall hotel is nice and staff were helpful. We felt they could be more open to families and they needed more staff in the club area.
Stayed 2 nights in Feb 2025

8/10 Good

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good experience worth a visit

Initial check in was a bit hostile but the other receptionist made up for it! Room was ready early the room was clean and comfy. The spa and leisure facilities were great and the gym very well equipped. We didn’t eat in the bistro as it shuts early on a Monday but went to a lovely nearby pub. The grounds are beautiful in the hotel and worth a wonder. The car park seems pricey at £10 a night but the breakfast was stunning. Overall very pleased.
Stayed 1 night in Feb 2025

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Marcus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

jaxx

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 1 night in Feb 2025

8/10 Good

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

8/10 Good

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

6/10 Okay

Mark

Wonderful food. Very average service
Stayed 1 night in Jan 2025

10/10 Excellent

James

Stayed 1 night in Feb 2025

6/10 Okay

Mark

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Yuen Sze

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and efficient. Stay was relaxing. Only thing us would have been nice to have hot chocolate in the room for a non tea or coffee drinker.
Stayed 2 nights in Feb 2025

4/10 Poor

Alex

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I just want to start this by saying I cannot fault the staff at all. Every single staff member we spoke to was welcoming, friendly and warm and actually were one of the only good things about our stay. The Club was the other only good thing about the stay. The room was small and didn’t come with a fridge (just like any basic travel lodge or premier inn would). The toilet was full of limescale. The TV was useless - it uses a casting tool to make it a “smart” TV and uses this through a shared WiFi - but as soon as you connect to the WiFi, your device then won’t load what you want to play. It quite literally doesn’t work at all and when we asked about this we were just told the tv doesn’t connect to internet and that was it. We decided to order room service as the menu reflected white a lot that was served in the restaurants. We didn’t mind about the wait as it was Valentine’s Day. But the food was shocking. The burger reflected an Iceland frozen patty - dense and dry. The tomatoes were practically green and hence very hard. The mac and cheese was just overcooked pasta in a milky runny sauce with a slice of melted cheese on top. And all for £50. The room in total with the food was £245 for one night with breakfast - please if you’re reading this - STAY AT A TRAVELLODGE AND DONT WASTE YOUR MONEY!!!
Stayed 1 night in Feb 2025

10/10 Excellent

Megan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I found that two of the receptionists we encountered were quite rude and blunt however one lady was lovely
Stayed 2 nights in Feb 2025

6/10 Okay

Luke

Business traveller, Travelled with partner
Liked: Cleanliness
We stay here multiple times a year and usually its quite pleasant hence going back. But this time; the outside hot tub was freezing, the TV in the room was broken (remote worked but slow to no response from TV) and no welcome cookie! All just a bit disappointing. Food in the restaurant was nice though.
Stayed 1 night in Feb 2025

6/10 Okay

Naomi-Jayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Scored high on the usual cleanliness and staffing ratings however rated down overall because: 1. Our quality of sleep was awful. The pillows weren’t our cup of tea which we understand is different for all but the banging and clanging noises all night near our room were irritating. Yes we turned the A/C off in case it was that. 2. £10 to park your car at a hotel you’ve already paid quite a lot of money to stay at is daylight robbery. We were luckily going out so could leave our car elsewhere.
Stayed 1 night in Feb 2025