2/10 Terrible
Kerstin
Travelled with partner
29 Jan 2024
Disliked: Staff & service, amenities, property conditions & facilities
Not pleased at all- My husband and I booked a room that had a double bed for the night to break up the train ride from Andermatt to Zermatt, and our room had two twin beds that were pushed together. This hotel building is very old and has extremely thin walls, our room shared the wall where the stairs and elevator was. I got maybe 2 hours of sleep because we heard every little noise throughout the hotel. Not only were we awoken multiple times by guests using the stairs, but anytime someone flushed the toilet or ran the shower/sink, the plumbing was heard very clearly in our room. The pillows were also terrible and the most uncomfortable I’ve ever experienced. Two positives- it was close to the train station/shops and the early check in at 2pm was nice. Check out left me feeling even more disappointed as we were in the lobby dropping the cards in the basket, and the person at the reception did not bother to greet or ask us how the stay was. I’m very bummed on our experience but hope this helps others in their decision on staying here.