6/10 Okay
Jack
Travelled with family
8 Sept 2024
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We were very much looking forward to this stay as a family. We arrived and as I was checking in, my son was asked “what are you doing here?”. Given he was standing with bags and next to my wife, near the reception where I was checking in - this made him feel unwelcome and the fact the security guard then continued to watch him, not a great start. The hotel has all the right pieces to make an excellent stay, it just under delivers. The room was lovely, the air conditioning in all three of our rooms was inadequate in late August. The dinner was lovely but it wasn’t busy yet we waited 40 minutes for our mains, then we had to ask for dessert menus and then they left us and we had to go up and order them. Five mains, three desserts with a few drinks came to £250 which was punchy. Finally - to have a menu which describes the many steaks in portion’s including “lady size”, for I think a 200g steak as opposed to simply by the weight was just too 1970s and misogynistic/sexist, something we as a family were all quite annoyed by. I ended up having to walk up to pay at the end. The service when they were at our table was good, it is just they left us. The gym is well appointed but I suspect if the hotel was even half full, it would be too small. All in all, this is a beautiful hotel with a stunning view but the staff were unattentive, rude or just not bothered. This is except for the reception staff themselves, who I dealt with - who were lovely, welcoming and hospitable.
Jack
Stayed 1 night in Aug 2024
