2/10 Terrible
Christy
Travelled with family
16 June 2025
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
We had 2 rooms for us & for our daughters. They didn't have rooms on the same floor, no problem. When we entered the room there were deodorants, chargers, papers, etc. I yelled hello, no answer, we left the room. We told the front desk that there were people in our room, she had to go to the back room to talk to a manger several times & insisted that no one was in our room. We asked to have the manager come out instead of waiting for the girl to relay answers. When the manager came out she insisted it was the cleaning crew. We told her about the items & she said security was on their way to retrieve the items left by the cleaning crew, & that they give them welcome packets w/deodorant on their first day. She said everything would be gone, they didn't have any other rooms & we should go back and stay there. We expressed concern that it wasn't clean based on what we could see but since we were going to a concert in less than an hour we didn't have options. We went back to the room, there was no security, we walked all the way into the room. There were personal items, back packs, travel brochures, etc. I called the front desk & asked for security & the manager to come to the room. The man on the phone told me that if I would just stop talking, he would explain it to me. There was a computer glitch & we were in someone else's room. They never apologized, sent anyone or tried to help. They did give us a key to a new room right next to our daughters.
Christy
Stayed 1 night in Jun 2025
