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Britannia Palace Hotel Buxton & Spa

4.0 star property
Victorian hotel with full-service spa and bars/lounges

Photo gallery for Britannia Palace Hotel Buxton & Spa

Reception hall
2 bars/lounges
Staircase
Exterior
Meeting facility

Reviews

7.6 out of 10
Good

Popular amenities

  • Gym
  • 24/7 front desk
  • Spa
  • Bar
  • Pool
The current price is AU$120
includes taxes & fees
10 Nov - 11 Nov

Explore the area

View map
Palace Road, Buxton, England, SK17 6AG
  • Place, The Crescent
    ‪3 min walk‬
  • Place, Buxton Opera House
    ‪4 min walk‬
  • Place, Pavilion Gardens
    ‪4 min walk‬
  • Airport, Manchester (MAN)
    ‪40 min drive‬

Room options

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

7.6 out of 10
Good
(44 reviews)

Highlights

Flat-screen TV
Private bathroom
Shower/bath combination
Hairdryer
Coffee/tea maker
Electric kettle
Digital channels
Desk
Crib/infant bed
Hair dryer
Private bathroom
Shower/tub combination
Coffee/tea maker
Electric kettle
  • 3 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

8.6 out of 10
Excellent
(18 reviews)

Highlights

Flat-screen TV
Private bathroom
Shower/bath combination
Hairdryer
Coffee/tea maker
Electric kettle
Digital channels
Desk
Crib/infant bed
Hair dryer
Private bathroom
Shower/tub combination
Coffee/tea maker
Electric kettle
  • 3 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Room, Multiple Beds

Family Room, Multiple Beds

Family Room, Multiple Beds

Highlights

Flat-screen TV
Private bathroom
Shower/bath combination
Hairdryer
Coffee/tea maker
Electric kettle
Digital channels
Iron/ironing board
Crib/infant bed
Hair dryer
Private bathroom
Shower/tub combination
Coffee/tea maker
Electric kettle
  • Sleeps 4
  • 2 Twin Beds and 1 Double Bed

View all photos for Standard Single Room

Desk, iron/ironing board, free WiFi, bed sheets

Standard Single Room

8.0 out of 10
Very good
(11 reviews)

Highlights

Flat-screen TV
Private bathroom
Shower/bath combination
Hairdryer
Coffee/tea maker
Electric kettle
Digital channels
Desk
Crib/infant bed
Hair dryer
Private bathroom
Shower/tub combination
Coffee/tea maker
Electric kettle
  • 3 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Compact Double Room

Desk, iron/ironing board, free WiFi, bed sheets

Compact Double Room

8.2 out of 10
Very good
(63 reviews)

Highlights

Heating
Flat-screen TV
Renovated in 2016
Private bathroom
Shower/bath combination
Hairdryer
Coffee/tea maker
Electric kettle
Heating
Crib/infant bed
Hair dryer
Private bathroom
Shower/tub combination
Coffee/tea maker
  • 3 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Double Room

Executive Double Room

Executive Double Room

Highlights

Flat-screen TV
Private bathroom
Shower/bath combination
Hairdryer
Coffee/tea maker
Electric kettle
Digital channels
Desk
Crib/infant bed
Hair dryer
Private bathroom
Shower/tub combination
Coffee/tea maker
Electric kettle
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Twin Room

Executive Twin Room

Executive Twin Room

8.0 out of 10
Very good
(1 review)

Highlights

Flat-screen TV
Private bathroom
Shower/bath combination
Hairdryer
Coffee/tea maker
Electric kettle
Digital channels
Iron/ironing board
Crib/infant bed
Hair dryer
Private bathroom
Shower/tub combination
Coffee/tea maker
Electric kettle
  • Sleeps 2
  • 2 Twin Beds

View all photos for Suite

Suite

Suite

Highlights

Flat-screen TV
Separate bedroom
Private bathroom
Shower/bath combination
Hairdryer
Coffee/tea maker
Electric kettle
Digital channels
Crib/infant bed
Hair dryer
Private bathroom
Shower/tub combination
Coffee/tea maker
Electric kettle
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

About the area

Buxton

Britannia Palace Hotel Buxton & Spa places you steps from Devonshire Dome and within a short 5-minute stroll of Buxton Baths. Highlights at this Victorian hotel include 2 bars/lounges, a full-service spa and a restaurant. .A day of pampering can include deep-tissue massages, body wraps and body scrubs along with access to the sauna and steam room. The restaurant, Dovedale Restaurant, is open for breakfast and dinner. Enjoy the indoor swimming pool, gym, sauna and pool loungers. 172 square feet (16 square metres) of event facilities include 2 meeting rooms and conference space, and other business amenities include a business centre. Additionally, you'll find free Wi-Fi in public areas, a free manager's reception and a coffee shop/cafe. Full breakfast is available on weekdays between 7 AM and 9:30 AM and on weekends between 8 AM and 10:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of self parking. .With a stay at this 4-property class Buxton hotel, you'll be 3.6 km (2.2 mi) from Peak District National Park.

What's nearby

  • Devonshire Dome - 3 min walk - 0.3 km
  • The Crescent - 3 min walk - 0.3 km
  • Buxton Opera House - 4 min walk - 0.4 km
  • Pavilion Gardens - 4 min walk - 0.4 km
  • Poole's Cavern - 3 min drive - 1.7 km

Getting around

  • Buxton Station - 2 min walk
  • Manchester Airport (MAN) - 44 min drive

Restaurants

  • ‪Pavilion Gardens - ‬6 min walk
  • ‪Pavilion Gardens Cafe - ‬5 min walk
  • ‪Redwillow Buxton - ‬2 min walk
  • ‪Seasons - ‬2 min walk
  • ‪Green Pavilion - ‬4 min walk

About this property

Britannia Palace Hotel Buxton & Spa

Victorian hotel with full-service spa and bars/lounges
Britannia Palace Hotel Buxton & Spa offers its guests a full-service spa, an indoor pool, and a health club. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can unwind with a drink at one of the 2 bars/lounges. A free manager's reception is offered daily. WiFi is free in public spaces.

A business centre and 2 meeting rooms are available. Event space at this hotel measures 172 square feet (16 square metres) and includes conference space. A sauna, a library, and a terrace are also featured at the business-friendly Britannia Palace Hotel Buxton & Spa. Parking is available for a fee.

This Victorian Buxton hotel is smoke free.

  • 186 guestrooms or units
  • 3 levels
  • 2 bars or lounges
  • 172 sq ft of conference space
  • 16 sq. m of conference space
  • Built in 1868
  • Manager's reception (free)
  • Deli
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • Outdoor picnic space
  • Beauty salon
  • Television in lobby
  • Lift
  • No smoking on site
  • Dining venue
Britannia Palace Hotel Buxton & Spa offers 186 accommodations with coffee/tea makers and a hairdryer. Flat-screen televisions come with digital channels. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This Buxton hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and desk chairs. Housekeeping is provided on request.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include deep-tissue massages, facials, body wraps and body scrubs. The spa is equipped with a sauna and a steam room. The spa is open selected days.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Uncovered parking on site (GBP 5 per day)

Food and drink

  • Full breakfast available for a fee 7 AM to 9:30 AM on weekdays and 8 AM to 10:30 AM on weekends; GBP 12 to 15 for adults and GBP 6 to 10 for children
  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Dovedale Restaurant

Things to do

  • Full-service spa
  • Health club
  • Indoor pool
  • Library
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Wedding services

Business services

  • 172 square feet of conference space
  • 2 meeting rooms
  • Business centre

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Manicures/pedicures
  • Sauna
  • Spa open select days
  • Steam room

Accessibility

  • Lift
  • Thin carpet in public areas
  • Thin carpet in room

More

  • 3 floors
  • Banquet hall
  • Built in 1868
  • Reception hall
  • Smoke-free property
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Desk chair
  • Iron/ironing board

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in fee: GBP 10.00
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM
Late check-out subject to availability
Late check-out fee: GBP 15.00

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: GBP 10.00 per pet, per night, plus a deposit of GBP 50.00 per stay
  • Only dogs are allowed
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for GBP 10 per night.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately GBP 12 to 15.00 for adults and GBP 6 to 10.00 for children
  • Uncovered self-parking fee: GBP 5.00 per day
  • Pet deposit: GBP 50.00 per stay
  • Pet fee: GBP 10.00 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: GBP 10.00 (subject to availability)
  • Late check-out fee: GBP 15.00 (subject to availability)
  • Crib (infant bed) fee: GBP 10 per night
  • Pool fee: GBP 6.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. Cash is not accepted. 

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Palace Buxton
Palace Hotel Buxton
Barcelo Buxton
Buxton Hotel Palace
Hotel Palace Buxton
Britannia Palace Hotel
Britannia Buxton & Spa Buxton
Britannia Palace Hotel Buxton & Spa Hotel
Britannia Palace Hotel Buxton & Spa Buxton
Britannia Palace Hotel Buxton & Spa Hotel Buxton

Frequently asked questions

What is the cancellation policy at Britannia Palace Hotel Buxton & Spa?

Britannia Palace Hotel Buxton & Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Britannia Palace Hotel Buxton & Spa?

As of 9 Nov 2025, prices found for a 1-night stay for 2 adults at Britannia Palace Hotel Buxton & Spa on 10 Nov 2025 start from AU$119.61, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Britannia Palace Hotel Buxton & Spa?

Yep, Britannia Palace Hotel Buxton & Spa has an uncovered self car park for GBP 5.00 per day.

Is there a spa on site at Britannia Palace Hotel Buxton & Spa?

Yep, there is an onsite spa at Britannia Palace Hotel Buxton & Spa. It has a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as deep-tissue massages.

Does Britannia Palace Hotel Buxton & Spa have a pool?

Britannia Palace Hotel Buxton & Spa has an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger.

What luxury perks are available at Britannia Palace Hotel Buxton & Spa?

Britannia Palace Hotel Buxton & Spa features a full-service spa, a health club and an indoor pool.

Does Britannia Palace Hotel Buxton & Spa serve breakfast?

Yep, guests highly rate the full brekkie here! Available on weekdays between 7 AM and 9:30 AM and on weekends between 8 AM and 10:30 AM, this is the perfect spot to fuel up for a day of adventure.

Is there a free airport shuttle available at Britannia Palace Hotel Buxton & Spa?

No, Britannia Palace Hotel Buxton & Spa does not offer an airport shuttle service.

Is there a bar or restaurant at Britannia Palace Hotel Buxton & Spa?

Yep, you can grab a meal at Britannia Palace Hotel Buxton & Spa's onsite restaurant that serves breakfast and dinner.

What time are check-in & check-out at Britannia Palace Hotel Buxton & Spa?

Check-in begins at 4:00 PM. Check-out time is 10:00 AM.

Are pets allowed at Britannia Palace Hotel Buxton & Spa?

Dogs are welcome at Britannia Palace Hotel Buxton & Spa, with food and water bowls on offer.

Is there a golf course on site at Britannia Palace Hotel Buxton & Spa?

There isn't one on site, but Cavendish Golf Club is a short 19-minute walk away.

Reviews

Britannia Palace Hotel Buxton & Spa Reviews

7.6

Good

8.2/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness
Rating 10 - Excellent. 313 out of 1004 reviews
Rating 8 - Good. 351 out of 1004 reviews
Rating 6 - Okay. 180 out of 1004 reviews
Rating 4 - Poor. 102 out of 1004 reviews
Rating 2 - Terrible. 58 out of 1004 reviews

Reviews

8/10 Good

Christine

Liked: Cleanliness, staff & service
Lobby staff were excellent. Breakfast average. Poor coffee. Old fashioned bread choices and only jam as spread choice. Disappointing to see Harrogate spring water in a Buxton hotel. Would be good to see really good quality, local food and exciting breakfast choices.
Stayed 1 night in Aug 2025

6/10 Okay

Maggie

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2025

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Compact but comfortable

I booked a compact room usually these are very small but comfy. This was downstairs with only 1 other room close by. Spacious quiet and comfortable. Also cool which was nice as its unusually warm in Buxton. The piano playing in the lobby is a lovely touch
Stayed 1 night in Aug 2025

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, room comfort

Nice location, room awkward shape.

A warm welcome and good location close to shops, bars, cafes and some attractions. Good to have well priced parking on site. Booked a "Standard Double Room" Unfortunately room carpet wasn't clean (left bits on feet) and there were hairs in the bath. Mattress was rather rocklike and a second pillow each would have been a nice touch. Room facilities were adequate but difficult to navigate around the space e.g. pinchpoints at bathroom door with corner of bed and by dressing table with other corner. Room would make a good single but is a push for a double bed due to shape. No ventilation in bathroom meant damp toilet paper by second night despite leaving bathroom door open and room window open to ventilate. Rather loud vents behind bar/restaurant outside window and (nightshift) staff not very mindful of guests sleeping whilst they were on their smoke break/end/start of shift. Glad I had some credit at hotels.com to use as I would have been disappointed to have paid full price.
Stayed 2 nights in Aug 2025

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities
A lovely stay ...really surprised how well maintained the hotel was thoughout and found it to be great value for what we paid
Stayed 1 night in Jul 2025

8/10 Good

Gillian

Liked: Cleanliness, property conditions & facilities
Liked. Firm mattresses. Grandeur of the hotel. Disliked. Pillows rather hard. Breakfast very busy. Some foods were not refilled. Conservatory had lots of space but was very cold so we cleared our own table in the dining room. would have benefited from a little more staff focus.
Stayed 1 night in Aug 2025

8/10 Good

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideally located just next to the train station and the city centre. I have stayed here twice already and would pick this hotel again. The bedroom was clean and comfortable, although I’d have liked more than just the one towel and for it to have been changed.
Stayed 2 nights in Aug 2025

8/10 Good

Mark

Stayed 1 night in Aug 2025

10/10 Excellent

catherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Palace is a beautiful 17th century building, food good and the room ideal. So happy with my stay definitely going back.
Stayed 1 night in Aug 2025

6/10 Okay

Peter

Okay

We found the bed and pillows really uncomfortable, they were so hard that it gave us bad backs. The breakfast was fine but there wasn’t much choice for the evening meals. It was a lot better when they used to do buffet meals.
Stayed 7 nights in Jul 2025

6/10 Okay

Marcel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very central, easy to get to town .
Stayed 1 night in Aug 2025

8/10 Good

lynne

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Very clean and good location but horrendous bed

Didnt have any food, the room was very clean and spacious though the bed was the worst I we have ever slept in, two singles pushed together, very hard and lumpy the floor might have been more comfortable there was also a constant drone ( air conditioning?)
Stayed 1 night in Jul 2025

8/10 Good

Anthony

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Grand, clean but potentially very creep

Pleasant staff. The hotel has a grandeur about it, but those days of grandeur are long gone. The hotel staff must do a great job, not the expense it must incur to maintain such a grand place. Our room was clean. The lobby was impressive and comfortable. There was no rush to leave the hotel after we checked out, which help our circumstances as our flight was a late flight. We had a room facing the rear, which had a disappointing view. Also our window was a wee bit grimey and probably not had a clean in a long time. Perfect location to explore the Buxton, near the Crescent and Opera house, restaurants and cafes. Aldo, bang next door to the train station on the Manchester line. Altogether, we had a great stay. However, I wouldn’t like to stay during winter or when it’s quiet. With all those long corridors, it would have a bit of the Shinning feel about it, with thoughts of Jack Nicholson wandering the corridors.
Stayed 1 night in Jul 2025

6/10 Okay

Bill

Travelled with family
Liked: Cleanliness, property conditions & facilities
Hotel heath facilities an extra charge. No guidance in the room regarding hotel facilities, etc
Stayed 1 night in Jul 2025

10/10 Excellent

Eric, Poulton-le-Fylde

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with restaurants and bars a short stroll away.
Stayed 3 nights in Jul 2025

4/10 Poor

india

Liked: Property conditions & facilities, room comfort

Pool/ sauna costs extra to use.

Facilities such as pool/ sauna/ steam room were not included in my room rate. This was not clear at point of booking. The facilities swayed me to choose this hotel, so was very disappointed not to be able to use them.
Stayed 1 night in Jul 2025

8/10 Good

Tania

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were excellent. Hotel and grounds very good. Nice menu each evening. Good breakfast, Only negative was bedroom windows we’re screwed closed and no air conditioning only a stand alone fan
Stayed 4 nights in Jul 2025

8/10 Good

hilary

Stayed 2 nights in Jul 2025

6/10 Okay

Christopher

Travelled with partner
Liked: Property conditions & facilities
The building itself was impressive
Stayed 2 nights in Jul 2025

8/10 Good

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay here for the third time. The room was spacious and comfortable and the breakfast was very good, lots of choice. The entrance lobby is striking with a beautiful staircase. There has obviously been an effort to restore the hotel from faded glory into somewhere you would want to stay. The pianist in the lobby on the Saturday evening was a nice touch. There is a £5 charge for 24 hours of parking which is very reasonable as finding a space in Buxton when its busy can be difficult. We will be returning soon.
Stayed 1 night in Jul 2025

8/10 Good

Retep

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Card only not good for me we all need a option Goes against my privacy
Stayed 2 nights in Jul 2025

6/10 Okay

Janet

Travelled with partner
Disliked: Property conditions & facilities
Our room was really tired. The bathroom was damp, there was mould on the ceiling. When the room wasn’t cleaned, we asked at reception but we were told there was a piece of paper in the room explaining cleaning only happens if you request it the day before. What a policy! So, we have paid for a service we didn’t receive. Reimbursement for that would be good. Also, all food service stops in Buxton at 2100. It would be good if you could still obtain food in the hotel after that but no, you can’t. But, there was a lady working in the bar who really did go over and above when we asked her to prepare an Irish coffee for us. She did a great job.
Stayed 2 nights in Jul 2025

8/10 Good

Gary

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only stayed the night prior to a business meeting the next morning but a very grandiose old place with modern facilities and nicely located
Stayed 1 night in Jul 2025

10/10 Excellent

Anna-Liisa

Liked: Cleanliness, staff & service, property conditions & facilities
Old styled and graceful design.
Stayed 1 night in Jul 2025

2/10 Terrible

Alison

Travelled with partner
Disliked: Property conditions & facilities
On arrival there were no available parking spaces (it's £5 a day and not solely for hotel visitors) so spent 20 mins waiting for a space before having to leave the car in a random area. Check in was ok. I can't comment on the shared areas as we didn't use them but overall downstairs looked fine. As soon as we reached the third floor, it was dated, tired and grim. The window in the room was stuck open by an inch, certainly wouldn't want to walk barefoot on the awful carpet, peeling wallpaper, countless visible pipes with peeling paint. Can't comment on the bathroom as we didn't bother looking in there as we'd already decided that we weren't going to stay. Sort of place I'd expect for £100 or less but for £200 a night they're having a laugh. The receptionist didn't seem surprised when we said we were leaving so I suspect it's not the first time this has happened, and to her credit she said she would authorise a refund. I'm sure there are nicer rooms, but I'd have expected more for the money.
Stayed 1 night in Jul 2025