4/10 Poor
Michelle
24 Sept 2025
AVOID AVOID AVOID
Positives first - beautiful newly refurbished hotel which is both comfortable and came with all room amenities. Free pastries and fruit supplied for breakfast which was a lovely touch.
Now for the reason I would avoid - we arrived on a Monday and apparently the hotel is ‘closed’ on Mondays - no one whatsoever at the property - should have had an email and text message with self check in details and door code to get in which I didn’t get. There was a phone number on the closed sign which you are expected to call - I’m from the UK and it would have cost me a fortune to ring this US number from my UK mobile. Luckily an American lady was just entering the hotel and rang on my behalf. I’ve travelled the world and never before found a hotel that was closed with no staff!So we self check in, we found Jewellry in our room that I sent an email about (no one to hand it in too) - didn’t get a reply until after we had checked out so just had to leave it in the room where I had found it (hopefully it wasn’t sentimental to the loser). And to top it off I am now fighting to be charged what I agreed with Hotels.com on booking - my price was the room rate including tax - the hotel have charged me that total amount as the room rate and then added tax on top…. 4 emails in, I’ve sent the hotels.com details but they are still overcharging me.
I very impersonal hotel which I would absolutely avoid. It was our last night of a New England 6 state vacation and has left a bad taste - never again!
Michelle
Stayed 1 night in Sep 2025

































