2/10 Terrible
Jason
Travelled with family
18 July 2025
Disliked: Property conditions & facilities, room comfort
Not so comforting..
I'm really not sure how this hotel is ranked as "Excellent!" I did choose this hotel based on the reviews. Sadly, the reviews didnt match my family's experience. First off, the young man that checked us in was nice and respectful. This should not reflect upon him. I'm sorry, but I cant remember his name. I understand that people's level of cleanliness/tolerance can be a wide range; however, clean is clean and dirty is dirty! Our original room had multiple carpet stains. The shower wasn't very inviting. The AC unit was dirty, and quite possibly had mold. The swimming pool area was not clean either. The vents were full of filth. I tried contacting Hotels.com and of course, you cant get a human on the line. So, this complaint is about them as well. I really wanted to leave the facility and hopefully get refunded. Not being able to reach a person isn't acceptable, Hotels.com. There was no manager on duty, so we were moved to another room. This room was better than the first, but still nowhere close to what a $200+ room should be. With that being said, it doesn't matter what the cost is, people should take pride in their facilities and go above and beyond to ensure that cleanliness is not a guest's concern.
Jason
Stayed 1 night in Jul 2025
