Embassy Suites by Hilton Charleston Airport Convention Ctr

3.5 star property
Hotel with free breakfast, a short walk to North Charleston Coliseum and Performing Arts Center

Photo gallery for Embassy Suites by Hilton Charleston Airport Convention Ctr

Premium bedding, pillow-top beds, in-room safe, desk
Indoor pool
Exterior
Interior detail
Reception

Reviews

7.6 out of 10
Good

Popular amenities

  • Parking available
  • Pool
  • Bar
  • Free airport shuttle
The current price is AU$180
includes taxes & fees
20 July - 21 July

Explore the area

Map
5055 International Blvd, North Charleston, SC, 29418-5963
  • Charleston Area Convention Center
    ‪6 min walk‬
  • North Charleston Coliseum and Performing Arts Center
    ‪10 min walk‬
  • Charleston Tanger Outlets
    ‪11 min walk‬
  • Charleston, SC (CHS-Charleston Intl.)
    ‪5 min drive‬

Room options

Suite, 2 Queen Beds (Pure Wellness)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Renovated in 2025
Premium bedding
Pillow-top bed
  • Sleeps 6
  • 2 Queen Beds

Premium Suite, 2 Queen Beds

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Renovated in 2025
Premium bedding
Pillow-top bed
  • Sleeps 5
  • 2 Queen Beds

Premium Suite, 1 King Bed, Mobility Accessible

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Renovated in 2025
Premium bedding
Pillow-top bed
  • 49 sq m
  • Sleeps 4
  • 1 King Bed

Suite, 2 Queen Beds, Accessible, Bathtub (2 Room, Corner)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Renovated in 2025
Premium bedding
Pillow-top bed
  • Sleeps 5
  • 2 Queen Beds

Premium Suite, 2 Double Beds with Sofa Bed, Accessible, Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Renovated in 2025
Premium bedding
Pillow-top bed
  • 49 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

Premium Suite, 1 King Bed, Hearing Accessible

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Renovated in 2025
Premium bedding
Pillow-top bed
  • 49 sq m
  • Sleeps 4
  • 1 King Bed

Premium Room, 2 Queen Beds, Accessible, Bathtub (Corner)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Renovated in 2025
Premium bedding
Pillow-top bed
  • Sleeps 5
  • 2 Queen Beds

Suite, 2 Double Beds, Hearing Accessible

8.8 out of 10
Excellent
(13 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Renovated in 2025
Premium bedding
Pillow-top bed
  • 49 sq m
  • Sleeps 6
  • 2 Queen Beds

Suite, 2 Queen Beds

9.0 out of 10
Wonderful
(9 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Renovated in 2025
Premium bedding
Pillow-top bed
  • Sleeps 6
  • 2 Queen Beds

Presidential Suite, 1 King Bed, Non Smoking

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Renovated in 2025
Pillow-top bed
  • 111 sq m
  • Sleeps 4
  • 1 King Bed

Suite, 2 Queen Beds, Corner

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Renovated in 2025
Premium bedding
Pillow-top bed
  • Sleeps 6
  • 2 Queen Beds

Hospitality Suite, 1 King Bed

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Renovated in 2025
Premium bedding
Pillow-top bed
  • 49 sq m
  • Sleeps 2
  • 1 King Bed

Premium Room, 1 King Bed, Accessible (Wellness, In-room air purification)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Renovated in 2025
Premium bedding
Pillow-top bed
  • 49 sq m
  • Sleeps 4
  • 1 King Bed

Premium Suite, 1 King Bed (Wellness, In-room air purification)

7.8 out of 10
Good
(7 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Renovated in 2025
Pillow-top bed
Sofa bed - double
  • 49 sq m
  • Sleeps 4
  • 1 King Bed

Premium Room, 1 King Bed, Accessible (Wellness, In-room air purification)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Renovated in 2025
Premium bedding
Pillow-top bed
  • 49 sq m
  • Sleeps 4
  • 1 King Bed

Standard Suite Two Double and One Sofa Bed Non-Smoking

8.4 out of 10
Very good
(38 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Renovated in 2025
Premium bedding
Pillow-top bed
  • 49 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

Suite, 2 Queen Beds, Accessible (Hearing)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Renovated in 2025
Premium bedding
Pillow-top bed
  • Sleeps 6
  • 2 Queen Beds

Standard Suite One King and One Sofa Bed Non-Smoking

8.0 out of 10
Very good
(45 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Renovated in 2025
Pillow-top bed
Sofa bed - double
  • 49 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Premium Suite, 2 Queen Beds, Accessible (2 Room, Hearing)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Renovated in 2025
Premium bedding
Pillow-top bed
  • Sleeps 5
  • 2 Queen Beds

Suite, 1 King Bed, Accessible, Non Smoking

7.6 out of 10
Good
(18 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Renovated in 2025
Pillow-top bed
Sofa bed - double
  • 49 sq m
  • Sleeps 4
  • 1 King Bed

Premium Suite, 2 Queen Beds (Wellness, In-room air purification)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Renovated in 2025
Premium bedding
Pillow-top bed
  • 53 sq m
  • Sleeps 4
  • 2 Queen Beds

Suite, 2 Queen Beds, Accessible, Bathtub (2 Room)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Renovated in 2025
Premium bedding
Pillow-top bed
  • Sleeps 5
  • 2 Queen Beds

Premium Suite, 2 Queen Beds, Corner

8.0 out of 10
Very good
(1 review)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Renovated in 2025
Premium bedding
Pillow-top bed
  • Sleeps 5
  • 2 Queen Beds

Suite, 1 King Bed, Accessible, Non Smoking (Roll-in Shower)

7.6 out of 10
Good
(4 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Renovated in 2025
Pillow-top bed
Sofa bed - double
  • 49 sq m
  • Sleeps 4
  • 1 King Bed

Premier Suite, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(2 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Renovated in 2025
Pillow-top bed
Sofa bed - double
  • 49 sq m
  • Sleeps 4
  • 1 King Bed

Premier Suite, 2 Queen Beds, Non Smoking, Corner

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Renovated in 2025
Premium bedding
Pillow-top bed
  • 58 sq m
  • Sleeps 6
  • 2 Queen Beds

Premium Suite, 2 Queen Beds, Non Smoking

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Renovated in 2025
Premium bedding
Pillow-top bed
  • 49 sq m
  • Sleeps 6
  • 2 Queen Beds

Suite, 1 King Bed, Accessible, Non Smoking

8.0 out of 10
Very good
(8 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Renovated in 2025
Pillow-top bed
Sofa bed - double
  • 49 sq m
  • Sleeps 4
  • 1 King Bed

Standard Suite, 2 Double Beds with Sofa Bed, Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Renovated in 2025
Premium bedding
Pillow-top bed
  • 49 sq m
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

Room, 2 Queen Beds, Corner (Bathtub)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Renovated in 2025
Premium bedding
Pillow-top bed
  • 58 sq m
  • Sleeps 4
  • 2 Queen Beds

Premium Room, 2 Queen Beds, Corner (Bathtub)

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Renovated in 2025
Premium bedding
Pillow-top bed
  • 58 sq m
  • Sleeps 4
  • 2 Queen Beds

Suite, 2 Double Beds, Mobility Accessible

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Renovated in 2025
Premium bedding
Pillow-top bed
  • 49 sq m
  • Sleeps 4
  • 2 Queen Beds

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About the area

North Charleston

At Embassy Suites by Hilton Charleston Airport Convention Ctr you'll be within just a 10-minute stroll of North Charleston Coliseum and Performing Arts Center and Charleston Area Convention Center. Highlights at this hotel include a restaurant, an indoor swimming pool and a complimentary breakfast. .The restaurant, The Palmtree Grille, is open for lunch and dinner. For a drink, you can stop by the hotel's own lounge bar. Business amenities include conference space, a business centre and limo/town car service. Added amenities include a 24-hour gym, a free manager's reception and Wi-Fi in public areas. There's also self parking, along with the convenience of a free airport shuttle. .Attractions within a 15-minute drive of this North Charleston hotel include Port of Charleston Cruise Terminal and College of Charleston.

What's nearby

  • Charleston Area Convention Center - 6 min walk - 0.5 km
  • North Charleston Coliseum and Performing Arts Center - 10 min walk - 0.9 km
  • Charleston Tanger Outlets - 11 min walk - 0.9 km
  • Riverfront Park - 8 min drive - 5.8 km
  • United States Air Force Charleston Air Force Base - 8 min drive - 8.2 km

Getting around

  • Charleston Station - 4 min drive
  • Charleston, SC (CHS-Charleston Intl.) - 4 min drive

Restaurants

  • ‪North Charleston Coliseum - ‬12 min walk
  • ‪Starbucks - ‬3 min walk
  • ‪Golden Corral - ‬13 min walk
  • ‪McDonald's - ‬7 min walk
  • ‪Mellow Mushroom - ‬10 min walk

About this property

Embassy Suites by Hilton Charleston Airport Convention Ctr

Hotel with free breakfast, a short walk to North Charleston Coliseum and Performing Arts Center
Embassy Suites by Hilton Charleston Airport Convention Ctr offers its guests an indoor pool and a 24-hour fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. Public spaces have WiFi for a fee.

Business amenities include a business centre and limo/town car service. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly Embassy Suites by Hilton Charleston Airport Convention Ctr. A roundtrip airport shuttle is free during limited hours. For a fee, parking is available. A complete renovation of Embassy Suites by Hilton Charleston Airport Convention Ctr was completed in April 2025.

This North Charleston hotel is smoke free.

  • 255 guestrooms or units
  • 9 levels
  • Built in 2000
  • Buffet breakfast (free)
  • Manager's reception (free)
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Corner/local shop
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Embassy Suites by Hilton Charleston Airport Convention Ctr offers 255 accommodations with MP3 docking stations and a safe. This accommodation offers separate sitting areas. Pillowtop beds feature premium bedding. 32-inch flat-screen televisions come with premium cable channels and pay-per-view films. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include a combined bath/shower unit with a rainfall showerhead, complimentary toiletries and hairdryers.

This North Charleston hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include free newspapers and an iron/ironing board. Housekeeping is provided on a daily basis.

Languages

English

Similar properties

Property amenities

Internet

  • Available in all rooms: WiFi (USD 4.95 per night); wired internet (surcharge)
  • Available in some public areas: WiFi (USD 9.95)

Parking and transport

  • Free return airport shuttle from 6:00 AM to 9:00 PM
  • Limo/town car service
  • Parking on site (USD 10 per day)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:30 AM on weekends
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception

Restaurants on site

  • The Palmtree Grille

Things to do

  • 24-hour gym
  • Indoor pool

Family friendly

  • Grocery/convenience store
  • In-room microwave
  • Indoor pool
  • Laundry facilities
  • Living room
  • Mini-fridge
  • Separate bedroom

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business centre
  • Conference space

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 9 floors
  • Banquet hall
  • Built in 2000
  • Renovated entire property - April 2025
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • MP3 dock
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Living room
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 65 lb per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding. Children may not be eligible for complimentary breakfast.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 2.00 per accommodation, per night.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 4.95 per night (rates may vary)
  • Fee for in-room wired Internet: USD 4.95 (rates may vary)
  • Fee for wireless Internet in public areas: USD 9.95 (rates may vary)
  • Self-parking fee: USD 10.00 per day
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector and window guards
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards and cash. For guests' safety, the property includes a smoke detector and window guards in all accommodation. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Children may not be eligible for complimentary breakfast.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Embassy Suites Airport/North
Embassy Suites by Hilton Charleston Airport Convention Ctr Hotel
Embassy Suites Airport/North Hotel
Embassy Suites Airport/North Hotel Charleston
Embassy Suites North Charleston Airport/Hotel & Convention Hotel
Embassy Suites North Charleston Airport/Hotel & Convention

Frequently asked questions

What is the cancellation policy at Embassy Suites by Hilton Charleston Airport Convention Ctr?

Embassy Suites by Hilton Charleston Airport Convention Ctr offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Embassy Suites by Hilton Charleston Airport Convention Ctr?

As of 6 July 2025, prices found for a 1-night stay for 2 adults at Embassy Suites by Hilton Charleston Airport Convention Ctr on 20 July 2025 start from AU$177.17, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Embassy Suites by Hilton Charleston Airport Convention Ctr?

Yep, Embassy Suites by Hilton Charleston Airport Convention Ctr has a self car park for USD 10.00 per day.

Are there any beaches close to Embassy Suites by Hilton Charleston Airport Convention Ctr?

The closest beach to Embassy Suites by Hilton Charleston Airport Convention Ctr is Sullivan's Island Beach (20.6 km).

Does Embassy Suites by Hilton Charleston Airport Convention Ctr have a pool?

Embassy Suites by Hilton Charleston Airport Convention Ctr has an indoor pool.

What makes Embassy Suites by Hilton Charleston Airport Convention Ctr a romantic place to stay?

A lounge bar, plus rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at Embassy Suites by Hilton Charleston Airport Convention Ctr.

Does Embassy Suites by Hilton Charleston Airport Convention Ctr serve breakfast?

You bet, our guests adore the free buffet brekkie here! Offered on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:30 AM, this is the perfect spot to fuel up for a day of adventure.

Is there a free airport shuttle available at Embassy Suites by Hilton Charleston Airport Convention Ctr?

Yep, there's a free airport shuttle that runs from 6:00 AM - 9:00 PM.

Is there a bar or restaurant at Embassy Suites by Hilton Charleston Airport Convention Ctr?

Yep, they've got a lounge bar and an onsite restaurant that serves lunch and dinner.

What time are check-in & check-out at Embassy Suites by Hilton Charleston Airport Convention Ctr?

Check-in begins at 4 PM. Check-out time is 11 AM.

Embassy Suites by Hilton Charleston Airport Convention Ctr Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 456 out of 1003 reviews
Rating 8 - Good. 198 out of 1003 reviews
Rating 6 - Okay. 134 out of 1003 reviews
Rating 4 - Poor. 105 out of 1003 reviews
Rating 2 - Terrible. 110 out of 1003 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Sharon

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The rooms were clean. The property was being renovated, the lobby was the area under construction. It could be loud during the day. The front desk was in a temporary spot with only one phone available. We called for transportation from the airport multiple times and could not get through. The calls went to voicemail or a full mailbox. We called the corporate number, who finally got through and said that a shuttle was coming. It drove by the pick-up area on the opposite side after dropping off passengers and never came back (airport staff say that after a drop off the van loops around for pickups). We ended up taking a cab to the hotel. We spoke to the manager, Kevin, about the situation, he said he would take care of it. Nothing ever happened, never heard from them. We booked through Expedia, and we called them, they are looking into it as well, but nothing there either. We like Embassy Suites, but very disappointed on this trip.
Stayed 1 night in Mar 2025

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay and even better breakfast

My stay was amazing. I was in Charleston for The Bridge Run and it was very busy but the Embassy Suites handled check in smoothly and you wouldn't have know the hotel was completely sold out. They were very accommodating and friendly. The breakfast in the morning was AMAZING!
Stayed 2 nights in Apr 2025

2/10 Terrible

Charles

Stayed 2 nights in Mar 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect overnight stay

Had everything I needed for a one-night stay close to the airport. Hotel room was clean and bed was comfortable. Breakfast in the morning was very nice and staff was helpful!
Stayed 1 night in Apr 2025

8/10 Good

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 1 night in Apr 2025

8/10 Good

Jerome

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

8/10 Good

Lori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nearly perfect

Everything met expectations. We had an issue with our first room and was given another quickly. The only issue we had was the bottom sheet on the bed! It would not stay on the bed. Minor issue, I know. Everything else was excellent. I love Embassy hotels.
Stayed 2 nights in Apr 2025

10/10 Excellent

Alexander

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful
Stayed 1 night in Apr 2025

10/10 Excellent

Elizabeth, Hinsdale

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near the airport. I was able to get dinner on site. Free breakfast.
Stayed 1 night in Apr 2025

10/10 Excellent

Renae, Naperville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff, room, breakfast and inside balcony view. Our stay was princess, we'll definitely return and highly recommend !
Stayed 3 nights in Mar 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great !
Stayed 1 night in Apr 2025

8/10 Good

Steven

Business traveller
Liked: Room comfort
Disliked: Property conditions & facilities

Lobby cleaning lady very Rude!

Desk attendant was very welcoming and helpful.. The lobby cleaning staff was quite rude and outspoken. She was barking orders to guest (USE THE OTHER DOOR, I’M CLEANING) Very unprofessional.
Stayed 3 nights in Mar 2025

4/10 Poor

LaRoy

Liked: Cleanliness, amenities, property conditions & facilities
I enjoy most Embassy Suites but this one is under construction. I had to change room 3 times because the ac did not work. Other than that it was great.
Stayed 1 night in Apr 2025

10/10 Excellent

Dianne

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff was knowledgeable and friendly
Stayed 2 nights in Mar 2025

6/10 Okay

Kevin, lexington

Travelled with partner
Disliked: Amenities
The Embassy is a great property, but this past weekend March the 29 the guess service staff was just OK. Lucky enough I always stay at a Embassy Property. I was asked for ID and credit card. Told the room I will be staying in & literally that was it. No conversation, no explanation why all the construction going on in the hotel. No information given about the 5 to 7 complementary Evening, no information about the breakfast. The guest service personnel should at least be friendly or advise customers what to expect or look forward too. On scale from 1 to 10 with construction & the customer service at the front desk from (1pm on March 29th) I will give it a 4.

6/10 Okay

Janice

Disliked: Cleanliness, property conditions & facilities
Construction was taking place, so the environment was loud and messy in places. It’s ridiculous that we have to pay for parking in a hotel where I’m already paying to stay. I do like the convenience of the hotel, and the breakfast was very good.
Stayed 2 nights in Mar 2025

6/10 Okay

Norman

Will not stay again

Construction goin on at building and only one elevator running and at times the button to call elevator was blocked. Would not have booked if I knew construction going on. On top of that you had to pay an extra 10 dollars a day to park in their parking lot. I visit my daughter frequently here but will not be staying here again.
Stayed 3 nights in Mar 2025

10/10 Excellent

Colleen Marie, West Bloomfield

Travelled with group
Liked: Cleanliness, staff & service, amenities
Great staff. Excellent shuttle driver who gave us good tips on local dining
Stayed 1 night in Mar 2025

10/10 Excellent

Victor, Conway

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

2/10 Terrible

Christopher

Disliked: Cleanliness, staff & service, property conditions & facilities
Property is dated.
Stayed 2 nights in Mar 2025

4/10 Poor

Elisabeth, Edenton

Travelled with family
Disliked: Staff & service, property conditions & facilities
Nowhere on the hotel information did it state the hotel was under major construction. Bugs and hair in the bathroom and I never had hot water. I reported this and no one ever followed up. Parking was also a nightmare. After paying $10 a day there were several incidents where assigned parking for the hotel simply had no parking. Had no choice but to pay in the nearby lot. All of this is unacceptable for this level of hotel. The staff was also rude about every question asked.
Stayed 3 nights in Mar 2025

4/10 Poor

Tessa

Travelled with family
Disliked: Cleanliness, staff & service, room comfort

Very poor and gross. Do not stay here.

Absolutely disgusting. Bed had sheets with seeds, fruit, and nuts in it. Shower curtain had hair and pubie hair all over it and there was an opened bar of soap with pubie hair on it in the shower. Disgusting. Everywhere was closed due to remodeling the building. Breakfast was very subpar. Food was gross Information was not given out like it should be. Was very upset with visit as this was our first vacation getaway in two years. Very disappointed.
Stayed 3 nights in Mar 2025

6/10 Okay

Vanessa

Business traveller
Liked: Cleanliness, staff & service
Beautiful property and will definitely be amazing when cinstr
Stayed 1 night in Mar 2025

8/10 Good

Shannon, Myrtle Beach

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Hotel is extremely convenient to the convention center. They were under renovation so can’t fault them for the lack of dining available. Room set up is wonderful but it is very loud.
Stayed 2 nights in Feb 2025

4/10 Poor

William

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not Again

Get Rid of pay for parking it adds up if you have two car family not happy with this process.
Stayed 2 nights in Mar 2025