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Zagaia Eco Resort

Property class: 3.5

Photo gallery for Zagaia Eco Resort

A staircase leading to a building with a sign reading "ZAGIA Restaurant".
A hot tub with a view of a golf course and palm trees.
A couple in a modern jacuzzi with a glass of champagne, surrounded by dark tiles and a large fern plant.
A wooden deck with a pool, outdoor seating, and a covered area with a sign.
A spa area with two wooden tubs and a wooden bench.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Spa
  • Parking included
  • Free Wi-Fi
The current price is AU$258
includes taxes & fees
1 Oct - 2 Oct

Explore the area

View map
Rodovia Bonito - Três Morros, Km 0, Zona Rural, Bonito, MS, 79290-000
  • Place, Jiboia Project
    ‪6 min drive‬
  • Place, Liberty Square
    ‪8 min drive‬
  • Place, Bonito Convention Center
    ‪10 min drive‬
  • Airport, Bonito (BYO)
    ‪27 min drive‬

Room options

View all photos for Premium Room

A hotel room with three beds, wooden headboard, a flat-screen TV, and an air conditioning unit.

Premium Room

8.6 out of 10
Excellent
(8 reviews)
  • Garden view
  • 36 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Suite

A hotel room with a bed, bedside table, air conditioning unit, and a mirror.

Suite

8.8 out of 10
Excellent
(3 reviews)
  • Garden view
  • 45 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Single Sofa Beds

View all photos for Suite (Master)

A hotel room with a large bed, two smaller beds, a wooden floor, a mirror, and a bathroom visible through an open door.

Suite (Master)

8.0 out of 10
Very good
(1 review)
  • Garden view
  • 34 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Premium Luxo

A modern hotel room with a bed, bedside table, and a painting on the wall.

Premium Luxo

8.8 out of 10
Excellent
(3 reviews)
  • Garden view
  • 34 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Bed

View all photos for Suite Family

A hotel room with three beds, a wooden floor, and a door leading to another room.

Suite Family

  • Garden view
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Suite Master Plus

A hotel room with two beds, a large window with curtains, a painting on the wall, and a wooden floor.

Suite Master Plus

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 King Beds

Room

  • Sleeps 10

Room

  • Sleeps 10

Room

  • Sleeps 10

About the area

Bonito

A family-friendly stay in Bonito awaits you at Zagaia Eco Resort. You'll be 3 km (1.9 mi) from Jiboia Project and 4.6 km (2.9 mi) from Liberty Square. Highlights at this resort include 2 restaurants, 2 outdoor swimming pools and 2 indoor swimming pools. .The resort's own lounge bar and poolside bar are nice places to enjoy a drink. Enjoy the 2 outdoor tennis courts, free kids' club and gym plus access to mini golf. 13563 square feet (1260 square metres) of event facilities include meeting rooms and a conference centre, and other business amenities include a business centre. Added amenities include free Wi-Fi in public areas, a sauna and a children's swimming pool. Free buffet breakfast is available daily between 6 AM and 10 AM. There's also free self parking, along with the convenience of an airport shuttle. .Sights within a 10-minute drive of this 3.5-property class Bonito resort include Lobo Guara Bike Adventure and Bonito Convention Center.
View more Resorts in BonitoOpens in a new window

What's nearby

  • Jiboia Project - 6 min drive - 3.5 km
  • Liberty Square - 8 min drive - 5.2 km
  • Lobo Guara Bike Adventure - 9 min drive - 5.6 km
  • Bonito Convention Center - 10 min drive - 7.3 km
  • Husbandry Cooperative - 11 min drive - 8.4 km

Getting around

  • Bonito (BYO) - 18 min drive

Restaurants

  • ‪Pantanal Grill - ‬6 min drive
  • ‪Ponto Aroeira - ‬6 min drive
  • ‪Hamburgueria - ‬6 min drive
  • ‪Zapi Zen - ‬7 min drive
  • ‪Old West Express - ‬7 min drive

About this property

Zagaia Eco Resort

Zagaia Eco Resort offers its guests 2 outdoor swimming pools and 2 indoor swimming pools along with outdoor tennis courts, a sauna, and a fitness centre. There are 2 restaurants on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is served daily. Public spaces have free WiFi.

A business centre and meeting rooms are available. Event space at this resort measures 13563 square feet (1260 square metres) and includes a conference centre. A children's pool, spa services, and a complimentary children's club are also featured at the family-friendly Zagaia Eco Resort. An airport shuttle (available on request) is available for a fee. Free self parking is available.

This 3.5-star Bonito resort is smoke free.

  • 1 floor
  • 150 guestrooms or units
  • 10 buildings
  • 2 dining venues
  • Conference rooms
  • 13563 sq ft of conference space
  • 1260 sq. m of conference space
  • Built in 2000
  • Buffet breakfast (free)
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Games room or arcade
  • Pool or billiards table
  • Garden
  • Outdoor picnic space
  • Gift shop
  • On-site shopping
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Swim-up bar
Zagaia Eco Resort offers 150 air-conditioned accommodations with minibars and a safe. Guests can surf the web using complimentary wireless Internet access.

Bathrooms include a shower, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. Services include massages.

Similar properties

A resort with multiple swimming pools, palm trees, and a central fountain.
Arte da Natureza Hotel Bonito
Bonito
  • Pool
  • Breakfast included
  • Spa
  • Kids’ pool
4.7 out of 5, Exceptional, 351 reviews
The price is AU$209
includes taxes & fees
30 Sept - 1 Oct
Arte da Natureza Hotel Bonito

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Return airport shuttle (surcharge) from 7:00 AM to 10:30 PM at scheduled times and on request
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available daily 6 AM to 10 AM
  • 2 restaurants
  • A bar/lounge
  • A poolside bar
  • A swim-up bar

Things to do

  • 2 indoor pools
  • 2 outdoor pools
  • 2 outdoor tennis courts
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Fishing
  • Free children's club
  • Gym
  • Mini golf
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Table tennis
  • Volleyball

Family friendly

  • 2 indoor pools
  • 2 outdoor pools
  • Arcade/game room
  • Baby bath
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Laundry facilities
  • Mini golf
  • Playground

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Business centre
  • Conference centre (13,563 square foot of space)
  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift (single-level property)

More

  • 1 floor
  • 10 buildings
  • Banquet hall
  • Built in 2000
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Zagaia Eco Resort

Children and extra beds

  • Children are welcome.

Payment types

American ExpressDiners ClubMastercardVisa

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: BRL 30 per person (one-way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express and Diners Club. Cash is not accepted. For guests' safety, the property includes a fire extinguisher in all accommodation.

Property Registration Number 02.448.859/0001-93

We should mention

  • At check-in, parents or a legal guardian travelling with children under 18 years old are obligated to present the child's birth certificate and an identity card with a photo (for example, a passport). For international travels to Brazil, if only one of the parents is travelling with the child, the parent must present – in addition to the child's certificate of birth and identity card with photo – a letter authorising the trip signed by the other parent with a notarial certification of signature. If the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorisation, a judicial authorisation is required. People intending to travel to Brazil with children must consult with the Brazilian consulate prior to travelling for more information.
  • Reservations are needed for massage services. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Zagaia Eco Resort Bonito
Zagaia Eco Bonito
Zagaia Eco
Zagaia Eco Hotel Bonito
Zagaia Eco Resort Resort
Zagaia Eco Resort Bonito
Zagaia Eco Resort Bonito
Zagaia Eco Resort Resort Bonito
Zagaia Eco Resort Resort
Zagaia Eco Resort Bonito
Zagaia Eco Resort Resort Bonito

Frequently asked questions

What is the cancellation policy at Zagaia Eco Resort?

Zagaia Eco Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Zagaia Eco Resort?

As of 24 Sept 2026, prices found for a 1-night stay for 2 adults at Zagaia Eco Resort on 1 Oct 2026 start from AU$258, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Zagaia Eco Resort?

Yep, Zagaia Eco Resort has a free self car park.

Are there any beaches close to Zagaia Eco Resort?

The closest beach to Zagaia Eco Resort is Figueira Beach (15.8 km).

Is there a spa on site at Zagaia Eco Resort?

There's no onsite spa, but this property does offer services like massages.

Does Zagaia Eco Resort have a pool?

Take your pick from 2 outdoor swimming pools, 2 indoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Zagaia Eco Resort?

Zagaia Eco Resort features 2 outdoor pools, 2 indoor pools and a steam room.

Is Zagaia Eco Resort family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as baby baths in the guestrooms, it's no surprise that Zagaia Eco Resort is a hit with families.

Does Zagaia Eco Resort serve breakfast?

Sure does, complimentary buffet breakfast is served daily from 6 AM to 10 AM.

Is there a free airport shuttle available at Zagaia Eco Resort?

No, but there's an airport shuttle that runs from 7:00 AM - 10:30 PM on request for a fee.

Is there a bar or restaurant at Zagaia Eco Resort?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Zagaia Eco Resort?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Zagaia Eco Resort?

No, pets and service animals are not allowed.

Zagaia Eco Resort Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 152 out of 302 reviews
Rating 8 - Good. 106 out of 302 reviews
Rating 6 - Okay. 30 out of 302 reviews
Rating 4 - Poor. 6 out of 302 reviews
Rating 2 - Terrible. 8 out of 302 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente resort, amazing food, facilities and very nice staff.
Stayed 5 nights in Jul 2023
Verified review

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities
Excelente
Stayed 5 nights in Oct 2025
Verified review

8/10 Good

DANIEL

Liked: Cleanliness, property conditions & facilities, room comfort
Check-in e check-out demorados.
Stayed 3 nights in Oct 2025
Verified review

10/10 Excellent

Fernanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
6
Stayed 2 nights in Oct 2025
Verified review

4/10 Poor

Juliana

Disliked: Cleanliness, property conditions & facilities
My friends and family were extremely disappointed with the quality of the accommodations. We paid nearly $400 USD per day, but the rooms were dark, poorly maintained, with dirty bathrooms and sewage odors coming from the drains. While the hotel's exterior grounds are beautiful and well-kept, the rooms are in desperate need of complete renovation. Instead of the resort experience we expected, we felt like we were staying at a roadside motel. On our first day, we went to the hotel restaurant for dinner and had to wait over an hour and a half for what turned out to be terrible food. Given the high price point, the experience fell far short of expectations and I would not recommend this hotel to other travelers.
Stayed 5 nights in Jul 2025
Verified review

10/10 Excellent

Jose Roberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alguns problemas iniciais com o serviço, em relação a berço e crianças, mas tudo resolvido e foi uma ótima estadia.
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Messias

Sim
Stayed 4 nights in May 2026
Verified review

6/10 Okay

Marcelo

Liked: Cleanliness
Hotel Razoável , tem uma boa estrutura mas programação muito fraca, para quem vai para ficar durante o dia nao aconselho sem dizer que precisam detetizar tinha muito barata no espaço araras e quartos já deixam até um frasco de baygon.
Stayed 2 nights in May 2026
Verified review

8/10 Good

Maria Carolina

Liked: Cleanliness, staff & service
O check-in estava previsto para as 15h, mas os quartos dos meus pais só ficaram prontos depois das 16h. Outro ponto foi a disponibilidade de itens no bar/restaurante. No sábado, não havia insumo para preparar um drink específico, e uma das cervejas simplesmente acabou, e quando voltou, ainda não estava gelada. Para um resort desse porte, especialmente estando cheio, esse tipo de situação acaba surpreendendo negativamente. Sobre a estrutura dos quartos, tivemos alguns problemas também: o chuveiro do meu quarto estava em más condições, com vazamento lateral e a água saindo de forma irregular, com muita pressão concentrada, o que deixou o banho bem desconfortável. Além disso, a acústica é ruim, há muito barulho de corredores, com pessoas falando alto e crianças correndo, o que dificulta o descanso. Também sentimos falta de itens básicos de acessibilidade nos banheiros, como barras de apoio, algo importante principalmente para hóspedes mais idosos ou com mobilidade reduzida. De forma geral, o resort tem muito potencial e vários pontos positivos, mas esses detalhes acabam fazendo diferença na experiência como um todo. Fica o feedback como uma forma construtiva de contribuir para melhorias, é um lugar muito bonito, bem conhecido na região e com uma estrutura que chama atenção, dá pra ver que tem história e tradição. A recepção na chegada inclusive, foi um ponto super positivo: tinha uma equipe animando, com dança, espumante, sorvete, açaí e sucos, o que deixou o clima bem agradável
Stayed 3 nights in Apr 2026
Verified review

8/10 Good

Raquel

Liked: Cleanliness, amenities, property conditions & facilities
Bom.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

MARCELLA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quarto aconchegante. Equipe muito atenciosa.
Stayed 3 nights in Mar 2026
Verified review

8/10 Good

Gustavo

Liked: Cleanliness, staff & service, property conditions & facilities
A estadia foi boa, como de se esperar. Só entendo que um EcoResort deveria ter água potável disponível em pontos mais acessíveis (quando eu queria encher minha térmica para tomar terere tinha que ir à academia ou à quadra de beach tennis). Não negaram uma pedra de gelo, mas a água eu tinha que sair do meu conforto e ir buscar longe. Já estive em diversos hotéis do genero e água sempre está disponível próximo (quem quiser comprar mineral e pagar, que compre). Entendam uma coisa, não é por dinheiro, pois havia uma cafeteira (grátis) no lobby e não um bebedouro, é disso que estou falando.
Stayed 3 nights in Apr 2026
Verified review

6/10 Okay

Germano

Liked: Property conditions & facilities
Uma boa estrutura. Quartos bons e espaçosos. A limpeza dos corredores deixava a desejar. As piscinas mereciam mais atenção. Hora muito quentes hora muito frias. A comida estava bem abaixo da média de qualidade que encontramos na nossa visita passada ao hotel. Faltava muita coisa no café da manhã, carnes duras nos grelhados do jantar. Faltava um pouco de cortesia no atendimento.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

MARCELLA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
O cardápio está muito bom. A recreação ficou aquem do que ja vivenciamos em outras oportunidades, mas, o Recreador ANJINHO se mostrou competente e atencioso com os hóspedes particindo e envolvendo a todos que estavam na recreação adulto.
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Thais

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Café da manhã, almoço e jantar excelentes, tudo saboroso e de boa qualidade. Limpeza dos quartos e áreas comuns deixaram um pouco a desejar. Jardins bem cuidados com grama impecável. Solicitei, por duas vezes, manutenção para o ar condicionado, mandaram o técnico, mas não resolveram, nem se preocuparam. Demanda grande para poucos funcionários, prejudicando o atendimento. Recreação para crianças jogaram pequenos chocolates para o alto, onde as maiores conseguiram pegar e as pequenas ficaram chorando, como foi o caso da minha. são pontuações que devem ser melhoradas, mas pouco atrapalharam a experiência que foi ótima e certamente será repetida.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Luiz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tudo muito bom.
Stayed 3 nights in Mar 2026
Verified review

8/10 Good

Rodrigo

Liked: Cleanliness, staff & service, property conditions & facilities
Café da manhã deixou a desejar. Piscina para crianças não aquecida.
Stayed 2 nights in Mar 2026
Verified review

8/10 Good

maria alicia

Liked: Cleanliness, staff & service
Recepção precisa melhorar muuuito
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

Rosemeire

Liked: Cleanliness, staff & service, amenities
Tudo é maravilhoso! Tanto fisici como os funcionários
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

MILENA

Liked: Cleanliness, staff & service, amenities
Muito bom o hotel. Recomendo
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, amenities
Comodidades são excelentes. Entretanto o quarto 105 estava com muito vazamento no banheiro. Deixando o quarto sempre úmido
Stayed 3 nights in Feb 2026
Verified review

8/10 Good

Ailton Junior

Liked: Cleanliness, staff & service, amenities
Sim
Stayed 2 nights in Jan 2026
Verified review

8/10 Good

Henrique Luciano

Liked: Cleanliness, staff & service, amenities
Sempre muito bom, 4 x que fico hospedado, só não achei a recreação tão boa comparada aos outros anos, principalmente as atividades envolvendo adultos, outra coisa estão vendendo cotas no hotel, 250 mil.. estão sem noção ..
Stayed 5 nights in Jan 2026
Verified review

8/10 Good

Lenice

Liked: Cleanliness, staff & service, amenities
Tivemos uma estadia excelente no hotel. As instalações são ótimas, muito bem cuidadas, o quarto era confortável e limpo, e toda a equipe foi sempre muito atenciosa e profissional. A localização também é um grande ponto positivo e contribuiu muito para a nossa experiência. No entanto, a única situação que realmente nos chateou foi o fato de termos tido sérios problemas com o voo e, por responsabilidade exclusiva das companhias aéreas, acabámos por perder 3 diárias das 10 que estavam reservadas. Mesmo explicando a situação e deixando claro que não foi algo sob nosso controlo, o hotel não aceitou nem sequer negociar qualquer forma de compensação ou ajuste por essas noites perdidas. É uma pena, porque esse detalhe acabou por manchar uma experiência que, de resto, foi muito positiva. Ainda assim, fica o reconhecimento pela qualidade do hotel e do serviço prestado durante os dias em que lá estivemos.
Stayed 10 nights in Jan 2026
Verified review

6/10 Okay

Thiago

Liked: Cleanliness
Disliked: Staff & service
Hotel precisa manutenção. Torneiras ruins, lâmpadas queimadas, descargas HORRÍVEIS. O suco de laranja do café da manhã é INDUSTRIALIZADO!!! O serviço é muitoTERRÍVEL. Fiz check-in online para adiantar. Cheguei 13:00, sabendo que o check-in é as 15:00, com intuito de almoçar antes.PRIMEIRO da fila e demorou 40 minutos p ser atendido. Mandaram fazer o check-in online, novamente. Exigiram documento FÍSICO para cadastro. Informaram não haver quarto disponível, o que imaginei pelo horário. Pedi para almoçar demoraram 20 minutos para cadastrar a pulseira avulsa. Eu estava com uma criança de 3 anos. Informaram q mandariam mensagem via celular assim q o quarto estivesse disponível. Não fizeram Enfim, fui almoçar mais de 14:00. Às 15:00, estava novamente na recepção. Enfrentei a MESMA fila, por mais 40 minutos!!!!! Me disseram que não havia qualquer documento meu ali e nada indicando que eu havia sido atendido. Localizaram, novamente, meu check-in online. Portanto, não assinei nada que supostamente eu deveria, muito embora eu tenha concordado com os termos online. Não me informaram NADA sobre as dependências, horários, disponibilidades. Consegui acessar o quarto perto das 16:00. Cheguei cedo, me programei para não perder o dia, mas foi isto que me entregaram. A pessoa que fica responsável pela troca das toalhas de piscinas NUNCA está no posto. Faltam garçons na área da piscina. Entre 12:00 e 15:00 é impossível pedir algo. O hotel n condiz com o q vende. desrespeito no checkin!!
Stayed 3 nights in Jan 2026