2/10 Terrible
Sandra
Travelled with family
26 July 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No one is onsite. There are 3 “houses” and your access code allows you entry into all the houses. Arrived and looked around. The entire sitting area in the back which was a common guest area was taken over by another person and their large family- dirty dishes on table and cell phones and clothing in all chairs. Meanwhile the pool area, another common guest area, was taken over by the same group. Called host and he said he could call the other group and ask them to move their belongings from areas they were not in (not sure about dirty dishes on the tables). Told him I was not comfortable with that given the lack of security for where my family had paid to stay because we know nothing about the other guests. Told him I was not checking in due to his unsafe security system allowing all guests access into the different “houses” even though each house has a security lock pad on the door and is for a separate booking. Requested refund verbally and in writing. One week later and he has still not replied to my verbal or written request. Now I have to go through Expedia due to his lack of response.
Sandra
Stayed 1 night in Jul 2025
