Name: Best Western Casa Grande Inn
Rating: 3.0

Don’t stay here if you are a light sleeper as it’s right on the main highway. Our TV didn’t work and we called reception to fix it and no-one came even though she said it would be 20 mins. We eventually rang reception and said we had to go out and they were going to fix it when we went out for dinner. We got home from dinner and still not working and we called reception again and was told that they would change us to another room. It was too late and we declined the offer. The next morning at breakfast I heard someone saying that the drinks machine had taken their money and they didn’t get their drink. The lady at reception barked “call the 800 number”. I felt sorry for the people who lost their money. Wouldn’t have taken much for them to reimburse the clients money and them to ring the 800 number. Another client came in to check out and went to hand the lady their room card and she said “in the box” and didn’t even attempt to collect the room card from them. IF YOU DON’T WANT TO BE IN A CUSTOMER SERVICE INDUSTRY, DON’T WORK IN A MOTEL