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Norfolk Hotel

2.0 star property

Reviews

4.8 out of 10

Popular amenities

Explore the area

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267 Hagley Road, Birmingham, West Midlands, B16 9NA
  • Place, Hagley Road
    ‪1 min walk‬
  • Place, Birmingham Botanical Gardens
    ‪18 min walk‬
  • Place, Broad Street
    ‪5 min drive‬
  • Airport, Birmingham (BHX)
    ‪34 min drive‬

Room options

Premier Double

  • Sleeps 4
  • 1 Double Bed OR 1 Double Sofa Bed

Premier Twin

  • Sleeps 3
  • 1 Double Bed OR 1 Single Bed

Junior Suite

  • Sleeps 2
  • 1 Double Bed

Standard Double

  • Sleeps 2
  • 1 Double Bed

Standard twin

  • Sleeps 2
  • 2 Single Beds

Single Room

  • Sleeps 1
  • 1 Single Bed

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About the area

Birmingham

Norfolk Hotel places you steps from Hagley Road and within a 20-minute stroll of Birmingham Botanical Gardens. .Attractions within a 10-minute drive of this Edgbaston hotel include Broad Street and Utilita Arena Birmingham.

What's nearby

  • Hagley Road - 1 min walk - 0.1 km
  • Birmingham Botanical Gardens - 18 min walk - 1.6 km
  • Broad Street - 5 min drive - 2.7 km
  • Utilita Arena Birmingham - 5 min drive - 3.3 km
  • Brindleyplace - 5 min drive - 3.3 km

Getting around

  • Birmingham Five Ways Station - 3 min drive
  • Edgbaston Village Station - 20 min walk
  • Birmingham Airport (BHX) - 34 min drive

Restaurants

  • ‪The Green Man - ‬17 min walk
  • ‪Fogo Bar & Kitchen - ‬10 min walk
  • ‪Hop Garden - ‬18 min walk
  • ‪Rainbow Casino - ‬7 min walk
  • ‪The Garden House - ‬6 min walk

About this property

Norfolk Hotel

  • 116 guestrooms or units
Norfolk Hotel offers 116 accommodations.

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Policies

Special check-in instructions

Information provided by the property may be translated using automated translation tools

Children and extra beds

  • Children are welcome.

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

    Property is also known as

    Norfolk Hotel Birmingham
    Norfolk Birmingham
    Norfolk Hotel Hotel
    Norfolk Hotel Birmingham
    Norfolk Hotel Hotel Birmingham

    Frequently asked questions

    What is the cancellation policy at Norfolk Hotel?

    Norfolk Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

    Is there a free airport shuttle available at Norfolk Hotel?

    No, Norfolk Hotel does not offer an airport shuttle service.

    Norfolk Hotel Reviews

    Reviews

    4.8
    Rating 10 - Excellent. 0 out of 40 reviews
    Rating 8 - Good. 9 out of 40 reviews
    Rating 6 - Okay. 12 out of 40 reviews
    Rating 4 - Poor. 5 out of 40 reviews
    Rating 2 - Terrible. 14 out of 40 reviews

    4.4/10

    Cleanliness

    5.0/10

    Staff & service

    4.6/10

    Property conditions & facilities

    Reviews

    Verified

    2/10 Terrible

    Dobs

    Disliked: Cleanliness, staff & service, room comfort

    Horror experience.

    I would not recommend this Hotel under any circumstances unless you don't mind staying in a hotel with streaming damp, paper hanging off the walls, surly staff, watching some rather unsavoury guests drinking in the car park at 8am, being disturbed by 'hoodies' in the night making noise! It really was that bad. We were told we had to pay for a breakfast when it was already paid for. We have stayed at this hotel in the near past and it is a real shame to see it go down the tubes as it has. They will not get another penny out of me, sorry Norfolk I just don't know how you dare charge,
    Verified

    2/10 Terrible

    Ella643

    Disliked: Cleanliness, staff & service, room comfort

    ABSOLUTELY AWFUL

    Dirty, Poorly kept hotel. Woken every morning by loud banging and drilling. Hotel looked so dirty I didn't want to touch anything. Staff were un-helpful and rude and the customer service was some of the worst I've ever encountered.
    Archival

    2/10 Terrible

    Holly Pops

    Disliked: Cleanliness, staff & service, room comfort

    Never stay at this "Hotel" ever!!!

    The Norfolk Hotel is not a Hotel but a doss house! The staff are un-helpful, and the rooms are disgusting! How this hotel can class itself as a 3* is beyond me! In our room, the furniture was falling in bits. There were holes in the sheets, mold, thick dust and cobwebs everywhere. The carpet was full of stains, one of the lights were smashed. Exposed gas pipes. Our so called tea and coffee facilities consisted of three odd mugs with cracks and stains on them, no teaspoons, kettle didn't work. Room smelt of urine and vomit. The photos on the website we used are nothing like the actual hotel!! Horrible!!
    Verified

    2/10 Terrible

    john harrow

    Disliked: Cleanliness, staff & service, room comfort

    slum in middle of hagley rd

    broken bed,broken window.dirty room..unfriendly staff..
    Verified

    2/10 Terrible

    Badger

    Disliked: Cleanliness, staff & service, room comfort

    Unclean

    We booked in were directed to the lift, the corridors were filthy with wall paper falling off the walls the carpets were patched with tape which was pealing away and dangerous. On entering the room we found that the curtain was just hanging and could not be drawn, the ensuite was in a cupboard and grimy with mould - we simply walked out and left the hotel we could not spend a night there
    Verified

    2/10 Terrible

    Bexismaname

    Disliked: Cleanliness, staff & service, room comfort

    Diabolical stay appalled by the staff and hotel no stars deserved

    1st room had a broken bed and wires hanging from the bathroom ceiling. I had to argue with the recptionist to give me another room i got another room to my amazment it was worse then the first it had a dirty shower and wash basin, a table on top of the watdrobe, doodles all over the walls, uncovered wires on the ceiling and the heating did not work. After complaining a second time i did not get a room change but was told by the receptionist that they do not get anything out of me bein happy or annoyed with the hotel and i should just take the electric heater
    Verified

    2/10 Terrible

    Disgusted stayer222

    Disliked: Cleanliness, staff & service, room comfort

    AVOID AT ALL COSTS

    Avoid this hotel i know it's cheap but it is horrendous i have stayed in many hotels and never said a bad word but this hotel is disgusting, firstly arrived got to my room which looked like something from steptoe and son with dirty bed sheets on the single bed stained carpets and ripped furniture i managed to get moved to another room with clean linen but it was still awful ripped sheets, brokend furniture. The communual areas are tatty this place just really needs to be shut down. in summary AVOID
    Verified

    8/10 Good

    daveishere

    Liked: Cleanliness

    Good, Cheap Room for the Night

    Paid £23 for a room on New Years Eve, hotel was only 5-10 minute drive from Broad Street (B'ham) so perfect location for the nightlife. Room was clean, bathroom looked newly refurbished. Couldn't ask for anything else really for the price! Would return!
    Verified

    2/10 Terrible

    Josie.

    Disliked: Cleanliness, staff & service, room comfort

    Never again!!

    As an independent single woman I thought the hotel was a disaster. Tv did not work, Bed was dirty, Bathroom had been refurbished, but overall not a good experience.
    Verified

    6/10 Okay

    Reknak

    Liked: Staff & service
    Disliked: Room comfort

    Cheap weekend away

    Good value for money, the room had everything you would need for a short weekend break. Parts of the hotel need a bit of TLC and the decor is a bit dated, the room itself was comfortable. For the price, no complaints.
    Archival

    2/10 Terrible

    None123

    Disliked: Cleanliness, staff & service, room comfort

    Never Stop Here!!!!

    This hotel is cheap for a reason, the staff were rude people banging about in the night. Room was clean but needed serious upgrade. Never stop here!
    Verified

    8/10 Good

    Anonymous

    Liked: Cleanliness, staff & service

    Staff were polite&friendly but

    Staff were polite&friendly but hotel is in bad need of a refurb...the rooms are clean but desperately need updating..however good location for birmingham and free parking.
    Verified

    6/10 Okay

    Alberto

    Disliked: Staff & service, room comfort

    Bad mattress, very uncared bathroom

    Apart from the quality of the hotel, the rest of the things were ok, except the breakfast, they only had English breakfast
    Verified

    2/10 Terrible

    Sonika

    Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Will never ever go again!

    Will never go back to that hotel! It was cold the whole time. The electricity used to come and go after every 5 min. When we complained no body bothered to change our room, the water was cold, the kettle wasn't working! It was a worst experience ever.
    Verified

    8/10 Good

    Jürgen

    Liked: Cleanliness, property conditions & facilities, room comfort

    Finger weg

    Eingangsbereich super, Zimmer: Schimmel,v erschlissene Möbel,dreckiges Bettzeug, hellhörig, defekte Heizung bei - 3 grad, Personal nicht sympathisch. Danke nie wieder.
    Verified

    8/10 Good

    Paul

    Liked: Cleanliness, staff & service
    Disliked: Room comfort

    Good value for the single room single night charge!

    Nice hotel, very helpful reception staff. The room was very cold when i woke up, but i didnt contact anyone at reception so I can't complain. Generally a good hotel.
    Verified

    6/10 Okay

    Sofia

    Liked: Staff & service
    Disliked: Cleanliness

    por 80 euros 3 noches tampoco

    por 80 euros 3 noches tampoco se puede pedir más, aunque la limpieza en baños nunca está de más... la cama muy comoda y confortable eso sí..
    Verified

    8/10 Good

    Oliver

    Liked: Staff & service

    This hotel has improved greatly

    This hotel has improved greatly in the year since I last stayed there, with redecorated foyer and bar. The renovation will in time extend to all the rooms. Also the standard of cleanliness has improved markedly - I now rate it 'average' but before it would have been 'bad'. It clearly was once a good hotel but the tide of fashion has moved into central Birmingham leaving the Norfolk and other hotels along Hagley Road behind. It offers good value, a filling full English breakfast, friendly service, and a bus stop right out the front for direct access to city centre locations. And the new owners are committed to raising standards.
    Verified

    8/10 Good

    Anonymous

    Liked: Staff & service

    On the positive side, renovated

    On the positive side, renovated rooms are clean and ok, though really cold now as the heating is too small for a double room, and its sometimes hard to get hot water from the shower. Very helpful staff, and close to the busstops. However, if you are unlucky to get a room that hasnt been renovated. Its a horrible first experience n you will have to ask to change your room. But whichever you eventually stay in u'll have to make do with the faults (TV remote, no intercom, heating....) All put together, u pay for what you get. Nice and cheap. Not as bad as i'd read previous reviews and has the potential to improve after renovations are complete..
    Verified

    6/10 Okay

    sarabjit

    Disliked: Cleanliness, property conditions & facilities, room comfort

    you get what you pay for

    very cheep hotel, but if only looking for crash pad it works well.
    Verified

    4/10 Poor

    Anonymous

    Disliked: Cleanliness, staff & service

    Having seen the very promising

    Having seen the very promising images of this hotel on the internet, I was extremely disappointed to discover the small, shabby and smelly room I was first given. To get there, I had to use a corridor which looked like a building site, with both carpets and ceilings removed, and the walls in need of repair. Following my complaint to the reception, I was given another room which was just fine, although the decoration dated from the 1960s/70s. So so so so different from the nice images on the site - I could not believe it. I will definitely avoid this hotel at all costs in the future. I met other customers who had the same unpleasant experience.
    Verified

    6/10 Okay

    Anonymous

    Hotel could do with some renovation.

    Hotel could do with some renovation. Reception and lobby have been upgraded, bedrooms and bathrooms need the same attention as the reception area. I understand this will happen but progress seems slow. Very poor shower water pressure and difficult to adjust it. Ok for the price but if you are expecting more this is not the hotel for you
    Verified

    8/10 Good

    Marvin

    Disliked: Cleanliness

    The Norfolk Hotel is a work in

    The Norfolk Hotel is a work in progress as they are still carrying out buliding work etc. The room was a good size. Did not like 2 single beds joined together to make a double. The reception staff were a bit slow. But for the price the Norfolk hotel is great value for money. I looked at a number of reviews before we stay at the Norfolk Hotel and none of them were good. I am pleased to say that the facilities have improved. But there is still a long way for them to go before it up to standard. The new feel and look of the hotel is impressive and once they have completed the renovation I am sure that it will be a nice place to stay. I am sure that I would stay there again.
    Verified

    2/10 Terrible

    Chung-I

    Disliked: Cleanliness, property conditions & facilities, room comfort

    Nie wieder

    Die Lage des Hotels ist direkt an einer stark befahrenen Strasse (sehr laut). Die Duschen (nach Zimmerwechsel habe ich 2 kennengelernt)sind mit Schimmelflecken übersät. WC Schalen voller Risse. Die Wände sind sehr dünn! Sobald im Nachbarzimmer geredet usw. wurde, konnte man alles mithören, mitunter bis 5.00 in der Früh. Die Matratzen sind total durchgelegen, jede Sprungfeder war zu spüren. Bettzeug alt , zerschlissen und geflickt. Angeblich wird das Hotel renoviert?! Im wahrsten Sinne: ein billiges Hotel. Wofür dieses Hotel 3 Sterne (3 zuviel) bekommen hat, ist mir schleierhaft? Das mit Abstand grauslichstes Hotel, das ich je besucht habe. Wenn nicht gerade Kongress wäre und die anderen Hotels ausgebucht sind, hätte ich gleich wieder ausgecheckt.
    Verified

    6/10 Okay

    B

    Liked: Cleanliness

    Very cheap

    Given the rate, I am basically happy about this hotel.