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Grand Hotel Tien Shan

4.0 star property
Hotel in Almaty with 2 indoor pools and full-service spa

Photo gallery for Grand Hotel Tien Shan

Couples treatment room(s), sauna, hot tub, steam room
Couples treatment room(s), sauna, hot tub, steam room
Free daily buffet breakfast
Lobby lounge
View from property

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Gym
  • Parking included
The current price is AU$179
includes taxes & fees
26 Nov - 27 Nov

Explore the area

View map
115 Bogenbay Batyr Street, Almaty, 050000
  • Place, Zenkov Cathedral
    ‪5 min walk‬
  • Place, Almaty Opera House
    ‪7 min walk‬
  • Place, Panfilov Park
    ‪9 min walk‬
  • Airport, Almaty (ALA-Almaty Intl.)
    ‪16 min drive‬

Room options

View all photos for Standard Single Room

100-cm Smart TV with satellite channels

Standard Single Room

8.8 out of 10
Excellent
(5 reviews)

Highlights

Air conditioning
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Bathrobes
Hairdryer
  • 22 sq m
  • Sleeps 2
  • 1 Twin Bed

View all photos for Superior Double Room

100-cm Smart TV with satellite channels

Superior Double Room

8.8 out of 10
Excellent
(3 reviews)

Highlights

Air conditioning
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Bathrobes
Bidet
  • 36 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

7.0 out of 10
Good
(4 reviews)

Highlights

Air conditioning
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Bathrobes
Bidet
  • 38 sq m
  • Sleeps 4
  • 1 Double Bed OR 1 Twin Bed

View all photos for Luxury Suite

Premium bedding, minibar, in-room safe, desk

Luxury Suite

Highlights

Air conditioning
Smart TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Separate bedroom
Hairdryer
Bidet
  • 38 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Twin Room

100-cm Smart TV with satellite channels

Superior Twin Room

Highlights

Air conditioning
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Bathrobes
Hairdryer
  • 34 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Premium Double Room

Premium Double Room

Premium Double Room

Highlights

Air conditioning
Smart TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Rainfall showerhead
Private bathroom
Bathrobes
  • 36 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Twin Room

Premium Twin Room

Premium Twin Room

Highlights

Air conditioning
Smart TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Bathrobes
Private bathroom
Hairdryer
  • 30 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

About the area

Almaty

Grand Hotel Tien Shan puts you in the heart of Almaty, within just a 10-minute stroll of 28 Panfilov Heroes Memorial Park and Zenkov Cathedral. Highlights at this hotel include 2 indoor swimming pools, a full-service spa and a restaurant. .A relaxing day at Bali can include hot stone massages, body wraps and body scrubs along with aromatherapy and Ayurvedic treatments. The restaurant, Restaurant Nauryz, serves international cuisine and is open for breakfast, lunch and dinner. Kezdesu is the hotel's own lobby lounge. Enjoy the gym, Turkish bath/hammam, sauna and pool loungers. 9555 square feet (888 square metres) of event facilities include a meeting room and a conference centre, and other business amenities include a business centre and limo/town car service. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and coffee/tea in a common area. Each morning free buffet breakfast is offered between 6 AM and 10:30 AM. There's also free self parking, along with the convenience of an airport shuttle. .In proximity to this 4-property class Medeu District hotel you'll find Shymbulak Ski Resort.

What's nearby

  • Zenkov Cathedral - 5 min walk - 0.5 km
  • 28 Panfilov Heroes Memorial Park - 5 min walk - 0.5 km
  • Almaty Opera House - 7 min walk - 0.6 km
  • Panfilov Park - 9 min walk - 0.8 km
  • Almaty Cathedral - 9 min walk - 0.8 km

Getting around

  • Almaly - 6 min walk
  • Almaty Station - 10 min drive
  • Almaty (ALA-Almaty Intl.) - 27 min drive

Restaurants

  • ‪Kumano - ‬5 min walk
  • ‪French 42 - ‬2 min walk
  • ‪Винокурня By Ata - ‬1 min walk
  • ‪Pasta La Vista - ‬4 min walk
  • ‪Six Coffee+Wine - ‬1 min walk

About this property

Grand Hotel Tien Shan

Hotel in Almaty with 2 indoor pools and full-service spa
As a guest of Grand Hotel Tien Shan, you'll find a full-service spa, 2 indoor swimming pools, a sauna, and a fitness centre. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a business centre, a meeting room, and limo/town car service. Event space at this hotel measures 9555 square feet (888 square metres) and includes a conference centre. Spa services, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Grand Hotel Tien Shan. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

This 4-star Almaty hotel is smoke free.

  • 78 guestrooms or units
  • 3 levels
  • 9555 sq ft of conference space
  • 888 sq. m of conference space
  • Buffet breakfast (free)
  • Poolside lounge chairs
  • Conference centre
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • No smoking on site
  • Bar or lounge
  • Dining venue
Grand Hotel Tien Shan offers 78 accommodations with minibars and a safe. Beds feature premium bedding. 100-cm Smart televisions come with satellite channels. Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and blackout curtains. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

Bali has 5 treatment rooms, including rooms for couples. Services include hot stone massages, Thai massages, facials and body wraps. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. Guests under 18 years old are not allowed in the spa.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 6 AM to 10:30 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Cigar Club
  • Kezdesu
  • L Fame Lounge and Leisure
  • Restaurant Nauryz

Things to do

  • 2 indoor pools
  • Full-service spa
  • Gym
  • Piano
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • 2 indoor pools
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (9,555 square foot of space)
  • Meeting room

Outdoors

  • Pool loungers

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Sauna
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • Area rugs in room
  • No lift

More

  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 100-cm smart TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 5:30 AM
Early check-in subject to availability
An early check-in fee will be charged
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: 100 per cent of room rate

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 6 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for KZT 10000.0 per day.
  • Cots (infant beds) are available for KZT 5000.0 per day.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: KZT 8000 per vehicle (one-way, maximum occupancy 3)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: 100 per cent of room rate (subject to availability)
  • Crib (infant bed) fee: KZT 5000.0 per day
  • Rollaway bed fee: KZT 10000.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. Cash is not accepted. 

Property Registration Number 5620286

We should mention

  • If entering the country requires a visa, the property may be able to help you with some of the supporting documents necessary to obtain one. The property may charge for these services even if you cancel your reservation. Any arrangements are exclusively between the property and yourself. For more details, you can contact the property at the number on your booking confirmation.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 3 children aged 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Grand Hotel Tien Shan
Grand Hotel Tien Shan Almaty
Grand Tien Shan
Grand Tien Shan Almaty
Grand Tien Shan Hotel
Grand Hotel Tien Shan Hotel
Grand Hotel Tien Shan Almaty
Grand Hotel Tien Shan Hotel Almaty

Frequently asked questions

What is the cancellation policy at Grand Hotel Tien Shan?

Grand Hotel Tien Shan offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Grand Hotel Tien Shan?

As of 14 Nov 2025, prices found for a 1-night stay for 2 adults at Grand Hotel Tien Shan on 26 Nov 2025 start from AU$178.75, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Grand Hotel Tien Shan?

Yep, Grand Hotel Tien Shan has a free self car park.

Is there a spa on site at Grand Hotel Tien Shan?

Yep, Bali is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as hot stone massages.

Does Grand Hotel Tien Shan have a pool?

Grand Hotel Tien Shan has 2 indoor swimming pools. Grab your bathers and lounge poolside while enjoying on a lounger.

What makes Grand Hotel Tien Shan a romantic place to stay?

A hot tub and couples spa treatments, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Grand Hotel Tien Shan.

Does Grand Hotel Tien Shan serve breakfast?

Sure does, complimentary buffet brekkie is offered daily from 6 AM to 10:30 AM.

Is there a free airport shuttle available at Grand Hotel Tien Shan?

No, but there's an airport shuttle that runs 24 hours a day for a fee.

Is there a bar or restaurant at Grand Hotel Tien Shan?

Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Grand Hotel Tien Shan?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Grand Hotel Tien Shan?

No, pets are not allowed.