Harbourview Motel

5 Jul. 2019 by The owners

Hi Tara and Neil. Tara, when posting false/misleading reviews, check your story aligns with your partner Neil’s. Neil (new car sales manager at large Albury car dealership) advised us the 6 hour drove from Albury after he finished work was smooth, with arrival as planned (11.10pm Friday). Tara, your review doesn’t correspond with that, it is spiteful and false. You called at 7.40pm, said you were at Cooma, would be “a bit late” having had “map trouble”. You knew reception closes 8pm. It’s under 2 hours drive Cooma-Bermagui, yet you arrived 3.5 hours later (small maths problem there), requested we leave key out/room unlocked; we explained can’t do so for security/insurance reasons, and you became aggressively rude on the phone. We explained our business is a 15-room family-run 4 star rated motel in Bermagui, a town of 1500 people. We provide exceptional 4star service and accommodation, however lack all the resources of a 300-room city hotel like the Hilton, 24-hour reception staff for example, as we sleep (sometimes). Explained we’d been working since 5am, would be up working 6am Saturday preparing guest breakfasts. As you were supposedly <2 hours drive away we offered to waive late fees if you arrived around 9.30pm. You arrived 11.10pm and woke us, citing “car trouble” (!!!) as new reason for being so late. Seems dubious taking into account shiny new car and Neil’s conversation with us Saturday. I apologised for being bleary-eyed/vague at check-in as we’d been asleep. Apparently, this left “a sour taste in your mouth”. We rarely charge late check-in fees but under the circumstances was reasonable, $20 per late hour capped at $60. Glad you appreciate the courteous/thoughtful service and great accommodation, thanks for kindly conceding we were “alright to deal with and helped out with local things to do”. It’s so very gracious of you.

5 Jul. 2019 by The owner

Warning. This guest is a bully, coward and liar and was extremely abusive and violent, the original guest from hell. We were forced to call the police to protect ourselves, our property and other guests. On this occasion the young grandson of the guest was riding a plastic bike up and down the tiles outside the room and in the carpark unsupervised at 7am on a Sunday morning and screaming his lungs out like a midget psychotic banshee. For the child's safety and for the comfort of our other guests I knocked on the door and politely asked the lady if she would please take the child inside as it was unsafe for him to be unsupervised in the carpark and also all the other guests were still likely to have been sleeping before it all started, and may still want to sleep in early on a Sunday morning. Her response was to abuse me, call the child inside and scream at me "do you know how hard it is to control a child?" and then slam the door in my face. Shortly after the guy Paul who surname I won't use and who was even more psycho than the other two came after me abusing and threatening me with violence and I was forced to ring the police for my own safety. He then abused the lady and her elderly mother staying in the room next door who came out and complained to him that they had been awake since 6am due to the child screaming in the back courtyard of the unit. The guests deliberately damaged the property and left before the police arrived, when the police arrived a report was made. This guy has then gone to every website possible that allows anonymous reviews and left his lies there. Don't believe a word of it, if anyone would like the police incident report number to check the facts we'd be glad to provide it.

27 Aug. 2017 by Your hosts.

Hi Gil, thank you for your review, we're glad you enjoyed your stay. We're not sure what you find a con about our pillows as we didn't receive any direct feedback on the subject from you on our feedback forms. All our pillows are "medium" and have pillow protectors as well as pillow slips (of course), and there are two pillows on the beds for each sleeping position (total of six on the beds in each room for up to 3 guests). So, is it that you wanted more pillows, thought there were too many, or have a particular preference for a harder or softer pillow? We actually have a lot of positive direct feedback regarding our beds, including our pillows, so we are not sure what to make of your comment. All the best, and if you visit our motel in the future please let us know if we can do anything to make your stay more comfortable.