Vienna House Andel's Berlin Deals & Reviews (Berlin, DEU)

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Berlin • 1 Room

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Vienna House Andel's Berlin, Berlin, current page

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3.0 out of 5

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"Good service. Clean room apart from heavy mould in the shower. Line to check in and check out was very long, more staff were required when there is a ... " More

By a verified traveller on Tue 01 Oct 2019

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Hotel Description

A luxury stay in the heart of Berlin awaits you at Vienna House Andel's Berlin. You'll be 0.9 km (0.6 mi) from Velodrom and 3.2 km (2 mi) from Mercedes-Benz Arena. Highlights at this hotel include 3 restaurants, 2 bars/lounges, and a full-service spa.

You can enjoy flat-screen TVs with satellite channels, and all 557 soundproofed rooms feature free WiFi, coffee/tea makers, and free newspapers. Dining in is an option with 24-hour room service, and minibars provide refreshments. Safes, hair dryers, and phones are also available.

A day of pampering at SPASHERE can include massages, aromatherapy, and mani/pedis along with access to the sauna and spa tub. The restaurant, SKY.KITCHEN by a.choice, serves regional cuisine and is open for dinner. Enjoy the 24-hour fitness center, spa tub, and sauna as well as access to bike rentals. 47362 square feet (4400 square meters) of event facilities include a conference center, and other business amenities include a business center and limo/town car service. Plus you'll find free WiFi in public areas, a snack bar/deli, and laundry facilities. Buffet breakfast is available on weekdays between 6:30 AM and 10:30 AM and on weekends between 6:30 AM and 11:00 AM. There's also self parking, along with the convenience of an airport shuttle.

You'll be 3.4 km (2.1 mi) from East Side Gallery and 3.4 km (2.1 mi) from Alexanderplatz with a stay at this 4.5-star Prenzlauer Berg hotel.

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

AU$145* Per night/room 17 Apr. - 18 Apr.

Deluxe Suite

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Deluxe Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Vienna House Andel's Berlin ratings based on 2 Verified Reviews

Review Summary

3.0 out of 5 3.0 out of 5.0

Room cleanliness 4.0 out of 5.0

Service & staff 3.5 out of 5.0

Room comfort 0.0 out of 5.0

Hotel condition 4.0 out of 5.0

Guest reviews for Vienna House Andel's Berlin

4 out of 5

Good service. Clean room apart from heavy mould in the shower. Line to check in and check out was very long, more staff were required when there is a conference on beginning or ending.

Posted by a verified traveller on 1 Oct. 2019

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Comment from Hotel Management

2 Oct. 2019 by andels

Dear guest, thank you for sharing your feedback with us and other travellers. We are sorry that we did not quite meet your expectations. We will review your comments both with our Housekeeper and our Front Office Manager and take measures for improvement. Thank you also for your excellent rating, we hope to welcome you back to our hotel on your next visit to Berlin. Best regards, Ralph Alsdorf General Manager & the Vienna House andel's Berlin team

2 out of 5

Close to tram line 20min tram ride from central station

Posted by a verified traveller on 26 Sep. 2019

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Comment from Hotel Management

27 Sep. 2019 by andels

Dear guest. we are sorry to see that we did not meet your expectations. We constantly strive to improve our services and facilities. Therefore we ask you to give us further details regarding your stay. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Best regards, Ralph Alsdorf General Manager

About the Vienna House Andel's Berlin

Location Landsberger Allee 106, Berlin, BE 10369

Property Features

Vienna House Andel's Berlin offers its guests a full-service spa, a spa tub, and a sauna. There are 3 restaurants on site, along with a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a business center and limo/town car service. Event space at this hotel measures 47362 square feet (4400 square meters) and includes a conference center. A 24-hour fitness center, a rooftop terrace, and spa services are also featured at the luxury Vienna House Andel's Berlin. An airport shuttle (available 24 hours) and a train station pick-up service are available for a fee. For a fee, parking is available. Smoking is allowed in designated areas at this 4.5-star Berlin hotel.

1 building
557 guestrooms or units
14 levels
3 dining venues
2 bars or lounges
47362 sq ft of conference space
4400 sq m of conference space
Built in 2009
Buffet breakfast (free)
Deli
Terrace on the roof
Charging station for electric cars
Conference center
Business facilities
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-out
Staff is multilingual
Storage area for luggage
Front-desk safe
Car service
Tour and ticket information
Concierge
Gift shop
Newspapers in lobby (free)
Bellhop
Elevator
Smoking in designated areas

Family Friendly Amenities

Family property
Free WiFi
Soundproofed rooms
Snack bar/deli
Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge)

Transport

Train station: Berlin East S-Bahn (3.5 km / 2.1 mi)
Metro station: Landsberger Allee Station (0.1 km / 0.1 mi)
Property shuttles: Airport shuttle and train station pick-up
Parking: Self parking available for a surcharge

Room Amenities

Vienna House Andel's Berlin offers 557 accommodations with minibars and laptop-compatible safes. Flat-screen televisions come with premium satellite channels. Bathrooms include bathtubs or showers and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include coffee/tea makers and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Minibar
In-room dining (24 hours)
Flat-screen television
Satellite channels
Premium channels
Coffee maker
Hypo-allergenic bedding
Bathtub or shower
Housekeeping (daily)
Newspapers (free)
Hair dryer
Laptop safe
Telephone
Desk
Blackout drapes
Sound-insulated rooms
Climate control (air conditioning)
Ensuite bathroom
Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:30 AM and on weekends from 6:30 AM to 11:00 AM.

SKY.KITCHEN by a.choice - This restaurant specializes in regional cuisine and serves dinner only. 1-star Michelin rating. Reservations are required.

Maverick's - This restaurant specializes in Mediterranean cuisine and serves lunch and dinner. Open daily.

Loft14 - Onsite restaurant. Happy hour is offered. Open daily.

A.lounge - Onsite restaurant. Open daily.

Delight - This restaurant serves breakfast only. Open daily.

24-hour room service is available.

Spa Services

Facial treatments
Manicures and pedicures
Aromatherapy treatments
Sauna in spa
Spa tub in spa
Massages
Minimum age to access spa is 16

Hotel Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age is: 18
Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Check-out

Check-out by noon

Payment types

Children and extra beds

Children are welcome.
Kids stay free! One child 13 years old or younger stays free when using existing bedding.
Rollaway/extra beds are not available.

Pet Policy

Pets: EUR 15 per pet, per night
Maximum 1 per room
Food and water bowls are available

Policies

Clothing, including swimwear, is not permitted for guests using the sauna and spa tub located in the spa area.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

No rollaway/extra beds available
Parking height restrictions apply
One child stays free
Debit cards not accepted
Staffed front desk
Online Penalty Collection
Property is cleaned with disinfectant
Staff wear personal protective equipment
Protective clothing is available for guests
Masks are available for guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitiser
Social distancing measures are in place
Contactless check-in is available
Property confirms they are implementing enhanced cleaning measures
Individually wrapped food options are available
Individually wrapped food options are available for breakfast
Individually wrapped food options are available for lunch
Individually wrapped food options are available for dinner
Individually wrapped food options are available through room service
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property follows sanitisation practices of Safe Travels (WTTC - Global)

Fees

Guests will be asked to pay the following charges at the property:

A city tax is imposed by the city of Berlin. Business travelers with proof of business-related travel are exempt from this tax. For more details, please contact the property using the information on the reservation confirmation received after booking.
A 5 percent city/local tax will be charged

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for buffet breakfast: EUR 18 per person (approximately)
Airport shuttle fee: EUR 50 per vehicle (one-way)
Self parking fee: EUR 18 per night (in/out privileges)
Pet fee: EUR 15 per pet, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

andel's Berlin
andel's Berlin Hotel
Vienna House Andel's Berlin Hotel
Berlin Andels Hotel
andel's Vienna Berlin
andel's Vienna House Berlin Hotel
andel's Vienna House Hotel
andel's Vienna House Berlin
andel's Vienna House
Vienna House Andel's Hotel
Vienna House Andel's
andel's Hotel Berlin
andel's by Vienna House Berlin
andel's by Vienna Hotel Berlin
Vienna House Andel's Berlin Hotel
Vienna House Andel's Berlin Berlin
Vienna House Andel's Berlin Hotel Berlin

You should know

Vienna House Andel's Berlin offers transfers from the airport and train station (fees may apply). Please contact the property at the number on the booking confirmation 48 hours prior to arrival with your arrival details.
Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
One child 13 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
Registered guests are the only ones allowed to be in guestrooms.

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

National Rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 star Superior and is displayed on this page as 4.5 stars.

Destinations For You

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.

Vienna House Andel's Berlin