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NH Collection Berlin Mitte Friedrichstrasse

4.5 star property
Luxury hotel with full-service spa and fitness centre

Photo gallery for NH Collection Berlin Mitte Friedrichstrasse

Exterior
1 bedroom, hypo-allergenic bedding, pillow-top beds, minibar
Lobby
Lobby
Lobby

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym
The current price is AU$199
includes taxes & fees
4 Jan - 5 Jan 2026

Explore the area

View map
Friedrichstraße 96, Berlin, BE, 10117
  • Place, Friedrichstrasse
    ‪1 min walk‬
  • Place, Museum Island
    ‪6 min walk‬
  • Place, Gendarmenmarkt
    ‪9 min walk‬
  • Airport, Berlin (BER-Brandenburg)
    ‪32 min drive‬

Room options

View all photos for Junior Suite

1 bedroom, hypo-allergenic bedding, pillow-top beds, minibar

Junior Suite

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
  • 35 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Superior Room

1 bedroom, hypo-allergenic bedding, pillow-top beds, minibar

Superior Room

8.8 out of 10
Excellent
(78 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • 25 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Superior Single Room, 1 Single Bed

1 bedroom, hypo-allergenic bedding, pillow-top beds, minibar

Superior Single Room, 1 Single Bed

8.4 out of 10
Very good
(10 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • 20 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Superior Room (Extra Large)

Superior Room (Extra Large)

Superior Room (Extra Large)

9.8 out of 10
Exceptional
(6 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • 33 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite (Extra Bed 2 adults + 1 child)

1 bedroom, hypo-allergenic bedding, pillow-top beds, minibar

Junior Suite (Extra Bed 2 adults + 1 child)

8.0 out of 10
Very good
(4 reviews)

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
  • 35 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed OR 3 Single Beds

View all photos for Junior Suite (Extra Bed 3 adults)

1 bedroom, hypo-allergenic bedding, pillow-top beds, minibar

Junior Suite (Extra Bed 3 adults)

8.4 out of 10
Very good
(5 reviews)

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
  • 35 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed OR 3 Single Beds

View all photos for Family Room (2 adults + 2 children)

1 bedroom, hypo-allergenic bedding, pillow-top beds, minibar

Family Room (2 adults + 2 children)

9.8 out of 10
Exceptional
(8 reviews)

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
  • 35 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Family Room

1 bedroom, hypo-allergenic bedding, pillow-top beds, minibar

Family Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
  • 35 sq m
  • Sleeps 3
  • 1 Double Bed

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4.3 out of 5, Excellent, 172 reviews
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18 Jan - 19 Jan 2026
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About the area

Berlin

A luxury stay in the heart of Berlin awaits you at NH Collection Berlin Mitte Friedrichstrasse. Within just a 10-minute stroll, you'll find Museum Island and Gendarmenmarkt. Highlights at this hotel include a full-service spa, a restaurant and a bar/lounge. .A day of pampering can include access to the sauna and steam room. The restaurant, FRIEDRICHS, serves international cuisine and is open for lunch and dinner. TASTE ! is the hotel's own bar. 16146 square feet (1500 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a 24-hour business centre. Other amenities include free Wi-Fi in public areas, a gym and laundry facilities. Buffet breakfast is available on weekdays between 6:00 AM and 10:00 AM and on weekends between 7:00 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also self parking, along with the convenience of an area shuttle. .Places within a 15-minute walk of this 4.5-property class Mitte hotel include Reichstag Building and Brandenburg Gate.

What's nearby

  • Friedrichstrasse - 1 min walk - 0.0 km
  • Museum Island - 6 min walk - 0.6 km
  • Gendarmenmarkt - 9 min walk - 0.8 km
  • Reichstag Building - 12 min walk - 1.1 km
  • Brandenburg Gate - 12 min walk - 1.1 km

Getting around

  • S+U Friedrichstraße Tram Stop - 1 min walk
  • Friedrichstraße Station - 3 min walk
  • Berlin (BER-Brandenburg) - 48 min drive

Restaurants

  • ‪McDonald's - ‬3 min walk
  • ‪Burger King - ‬2 min walk
  • ‪Starbucks - ‬1 min walk
  • ‪BLOCK HOUSE Friedrichstraße - ‬1 min walk
  • ‪OOH! Cookies - ‬2 min walk

About this property

NH Collection Berlin Mitte Friedrichstrasse

Luxury hotel with full-service spa and fitness centre
NH Collection Berlin Mitte Friedrichstrasse offers its guests a full-service spa and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business centre and meeting rooms. Event space at this hotel measures 16146 square feet (1500 square metres) and includes conference space. Multilingual staff, tour/ticket assistance, and concierge services are also featured at the luxury NH Collection Berlin Mitte Friedrichstrasse. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4.5-star Berlin hotel is smoke free.

  • 1 building
  • 268 guestrooms or units
  • 8 levels
  • Conference rooms
  • 16146 sq ft of conference space
  • 1500 sq. m of conference space
  • Built in 2002
  • Childcare (surcharge)
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue
NH Collection Berlin Mitte Friedrichstrasse offers 268 accommodations with minibars and espresso makers. Each accommodation is individually furnished and decorated. Beds feature pillowtop mattresses. A pillow menu is available. 47-inch flat-screen televisions come with satellite channels. Bathrooms include a combined bath/shower unit, bathrobes, bidets and complimentary toiletries.

This Berlin hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a safe and coffee/tea makers. Hypo-allergenic bedding, an iron/ironing board and change of towels can be requested. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is equipped with a sauna and a steam room. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Area shuttle
  • Secured, covered parking on site (EUR 28 per day)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; EUR 23 to 26 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • FRIEDRICHS
  • TASTE !

Things to do

  • Bicycle rentals
  • Bicycle tours
  • Full-service spa
  • Gym
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • In-room cot
  • Laundry facilities
  • Soundproofed rooms
  • Stroller

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 16,146 square feet of conference space
  • 24-hour business centre
  • Computer station
  • Meeting rooms

Full-service spa

  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking

More

  • 1 building
  • 100% renewable energy
  • 8 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2002
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Fireplace in lobby
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 47-inch flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Reusable coffee/tea filters
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: EUR 10
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: EUR 35 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 55 lb per pet)
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 32.0 per day.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • An effective city/local tax rate of 8.025 per cent will be charged

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 23 to 26 per person
  • Covered self-parking fee: EUR 28 per day
  • Pet fee: EUR 35 per pet, per night
  • Service animals are exempt from fees
  • Late check-out fee: EUR 10 (subject to availability)
  • Rollaway bed fee: EUR 32.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 star Superior, and is displayed on this page as 4.5 stars.

Property is also known as

Friedrichstrasse
Friedrichstrasse Hotel
Nh Berlin Friedrichstrasse Hotel Berlin
NH Collection Berlin Friedrichstrasse Hotel
Collection Friedrichstrasse
NH Collection Berlin Mitte Friedrichstrasse Hotel
NH Collection Berlin Mitte Friedrichstrasse Berlin
NH Collection Berlin Mitte Friedrichstrasse Hotel Berlin

Frequently asked questions

What is the cancellation policy at NH Collection Berlin Mitte Friedrichstrasse?

NH Collection Berlin Mitte Friedrichstrasse offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at NH Collection Berlin Mitte Friedrichstrasse?

As of 20 Dec 2025, prices found for a 1-night stay for 2 adults at NH Collection Berlin Mitte Friedrichstrasse on 4 Jan 2026 start from AU$185.24, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at NH Collection Berlin Mitte Friedrichstrasse?

Yep, NH Collection Berlin Mitte Friedrichstrasse has a secured covered self car park for EUR 28 per day. A self car park is also available, for a fee. Onsite parking is limited.

Is there a spa on site at NH Collection Berlin Mitte Friedrichstrasse?

Yep, there is an onsite spa at NH Collection Berlin Mitte Friedrichstrasse. It has a steam room and a sauna.

What makes NH Collection Berlin Mitte Friedrichstrasse a romantic place to stay?

A lounge bar and 24-hour room service, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at NH Collection Berlin Mitte Friedrichstrasse.

Is NH Collection Berlin Mitte Friedrichstrasse family-friendly?

You bet! With amenities such as babysitting services and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that NH Collection Berlin Mitte Friedrichstrasse is a hit with families.

Does NH Collection Berlin Mitte Friedrichstrasse serve breakfast?

You bet, buffet breakfast is available weekdays between 6:00 AM and 10:00 AM and weekends between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at NH Collection Berlin Mitte Friedrichstrasse?

No, NH Collection Berlin Mitte Friedrichstrasse does not offer an airport shuttle service.

Is there a bar or restaurant at NH Collection Berlin Mitte Friedrichstrasse?

Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at NH Collection Berlin Mitte Friedrichstrasse?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at NH Collection Berlin Mitte Friedrichstrasse?

Cats and dogs are welcome at NH Collection Berlin Mitte Friedrichstrasse, with food and water bowls on offer. Just so you know, there's a limit of 2 pets, with a maximum weight of up to 25 kg per pet.

NH Collection Berlin Mitte Friedrichstrasse Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 622 out of 1002 reviews
Rating 8 - Good. 300 out of 1002 reviews
Rating 6 - Okay. 50 out of 1002 reviews
Rating 4 - Poor. 16 out of 1002 reviews
Rating 2 - Terrible. 14 out of 1002 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable hotel in a convenient location.

Large modern room. Quiet despite being on a busy road. Very convenient location close to train station and in walking distance of many sights. Didn't have breakfast at the hotel but plenty of options nearby. Pleasant staff.
Stayed 2 nights in Sep 2025

10/10 Excellent

Timothy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and staff was lovely. Right in the centre of Berlin next to the station
Stayed 1 night in Sep 2025

8/10 Good

Vince

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is just across from a main train station and easily walkable to major attractions. Despite its central location it was very quiet in our 7th floor room.
Stayed 4 nights in Sep 2025

10/10 Excellent

Roger Z.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice building, room. comfortable bed, good location,very good breakfast, would stay there again
Stayed 1 night in Aug 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
We found the hotel central for tours, dining and shopping. The hotel was very good, but the housekeeping for the rooms was not good.
Stayed 4 nights in Aug 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2025

10/10 Excellent

Paul Toong Meng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Highly recommended!

The hotel is right next to Friedrichstrasse station so it is super convenient to move around Berlin. The room is spacious and well equipped. Highly recommended if you are visiting Berlin for the first time.
Stayed 4 nights in Aug 2025

2/10 Terrible

Shinji

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at this hotel was highly disappointing. Several in-room issues stood out: the security box didn’t work, the air conditioner was extremely loud and disrupted my sleep, and the curtains were dirty and stained. The mattress and headboard were damaged, and parts of the flooring were peeling. However, the most serious problem was the attitude of the staff. When I asked to change rooms, I was told there were no alternatives. Upon asking if there was any possible solution, I was met with a harsh retort: “Didn’t you hear what I said?” The next morning, another staff member responded in the same dismissive manner. At no point did anyone offer an apology. This appears to reflect a broader issue with customer service at this hotel. Other points: free bottled water was only provided at check-in, and out of three elevators, one was always out of service while another often malfunctioned. Though the lobby was nicely decorated, it felt like the rooms and facilities had been neglected. The positives were limited to strong shower pressure, effective soundproofing, and a convenient location near the station. Still, considering the price, there are far better options elsewhere. I will not be staying here again.
Stayed 3 nights in Aug 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

James Herbert

Liked: Cleanliness, staff & service, property conditions & facilities
Great spot for exploring Berlin
Stayed 7 nights in Jul 2025

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service
Stayed 3 nights in Jul 2025

10/10 Excellent

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 4 nights in Jul 2025

10/10 Excellent

Altagracia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2025

4/10 Poor

Peter

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Breakfast and location are nice. However, our room had bed bugs and their bites were heavily annoying. The only response from the hotel was, they will clean the beds right after we left so that the next guests will not have the same inconvenience. Also they hoped, our next stay (seriously?) will be better. Not even a word or recognition of an apologize. Also our room safe didn’t work. Although we reported it at arrival, they did not take care at all for the whole three days of our stay.
Stayed 3 nights in Jul 2025

10/10 Excellent

Maura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

Leila Margarida, Richmond

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient hotel. Near all interesting touristic places.
Stayed 2 nights in Jul 2025

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has it all. Great location with transport at your doorstep. My bed was comfortable and the bathroom and shower were great. There was a coffee machine and a kettle to make tea which is always appreciated. The choice at breakfast is outstanding. Julius and Regina made my stay even better with their helpful friendly service. I would definitely stay here again if ever Im in Berlin.
Stayed 3 nights in Jul 2025

10/10 Excellent

Yirixey

Travelled with family
good
Stayed 3 nights in Jul 2025

10/10 Excellent

Dennis

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was convenient to shopping, dining and sightseeing, and transportation was quite easy. It is an excellent location, but it is a bit busy for some.
Stayed 3 nights in Jul 2025

10/10 Excellent

Steve

Stayed 3 nights in Jul 2025

10/10 Excellent

Susannah

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Hotel is central and as usual at a NH the service is excellent.
Stayed 2 nights in Jul 2025

10/10 Excellent

Juana

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff was friendly & hotel is very well located.
Stayed 2 nights in Jul 2025

8/10 Good

Carolyn, Burlington

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in May 2025

4/10 Poor

Tyler

Disliked: Cleanliness, staff & service, property conditions & facilities
When I checked in I was given the key for a room on the 7xx floor instead of 5xx where I was supposed to be. I could have entered someone else’s room. The front desk was very causal about this. The room was dirty with strange sticky orange and brown stains on the wall. In addition, the bottled water in the room was open was clearly opened and drank out off and the glasses had marks on them as if they had been used. The front desk shrugged this off and said oh just get a water out the minibar. They had no concern that cleaning staff didn’t thoroughly clean the room after the prior guest. The minibar was also warm and broken. Would not stay here again until the staff addresses the issues with cleanliness and hygiene.
Stayed 1 night in Jul 2025

10/10 Excellent

justin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This is a wonderful hotel in the heart of Berlin. Its location near a train station was extremely convenient for travel around the city, as well as visiting many of the major tourist destinations. The staff was accommodating and efficient. The room was spacious and met our needs wonderfully. Very much recommend this hotel.
Stayed 2 nights in May 2023