6/10 Okay
Ricardo
19 Feb 2024
Liked: Cleanliness, staff & service, room comfort
Amazing hotel but lacking in facilities
The hotel room was lovely and very comfortable and the staff were beyond helpful. However, I was told that the renovations would be complete on the 16th February by one of the staff members via live chat. However, this was not the case and the renovations were still ongoing with the breakfast and bar area cornered off due to the ongoing refurbishment work. One of the lifts was always out of order and then the other lift also kept breaking and we had to keep getting the stairs. This would not normally bother us but my partner has recently bruised her ankle and climbing up and down the stairs was a bit of a strain on her ankle. Also our hotel key key cards kept having to be reset. Overall the style and comfort of the hotel was amazing but the facilities need some work and there needs to be clarification on when and where the renovation work was taking place. Seems a bit unfair for the hotel to charge the same prices when the facilities are not up to scratch.
Ricardo
Stayed 4 nights in Feb 2024