10/10 Excellent
Abdur-Rahman
22 Sept 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stated at the a&o Berlin Hauptbahnhof from September 19 - 21 for the Berlin Marathon. They have a self-check in process using kiosk when you enter. This option did not work for me as the Expedia number and that which was on my Expedia confirmation were different. A member of the staff assisted me with checking in via the Kiosk and activating my door key. I was not satisfied with the cleanliness of the room that was reserved and my request to switch the room was met with satisfaction.
The room was very clean and my stay from that moment was exceptional. During my stay, I utilized local options at the Berlin Hauptbahnhof Station. I also utilized the supermarket Kaufland to buy groceries to refrigerate. Most items that I needed were walking distance(up to 3 mile walking), but transportion is accessible, if preferable.
Floor 0(Ground Floor) has a nice sitting area and there is food to order if needed. Breakfast if located on Floor -1(Basement) and options from whole grains(breads/roll), protein(meats), cereal, coffee, tea, juices are offered. I utilized the breakfast and a combination of my own food during my stay to meet my nutritional needs.
I was able to utilize the laundry before leaving. Laundry detergent was provided by the front desk and an app is needed to start the wash and dryer.
The staff were friendly and answered any questions that I had. The occupants of the room were all delightful. The neighborhood around the area felt safe, even at night.
Abdur-Rahman
Stayed 3 nights in Sep 2025
