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Melia Benidorm

4.0 star property
Family-friendly hotel with 2 outdoor pools and nightclub

Photo gallery for Melia Benidorm

Indoor pool, 2 outdoor pools, pool umbrellas, pool loungers
Lobby
Reception
Minibar, in-room safe, desk, blackout curtains
Reception

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • All-inclusive
  • Room service
  • Parking available
The current price is AU$174
includes taxes & fees
21 Dec - 22 Dec

Explore the area

View map
Avenida Severo Ochoa,1, Benidorm, Alicante, 3503
  • Place, Benidorm Palace
    ‪6 min walk‬
  • Place, Aqualandia
    ‪11 min walk‬
  • Place, Llevant Beach
    ‪11 min walk‬
  • Airport, Alicante (ALC-Alicante Intl.)
    ‪46 min drive‬

Room options

View all photos for Melia Room

Minibar, in-room safe, desk, blackout curtains

Melia Room

7.8 out of 10
Good
(18 reviews)

Highlights

Balcony or patio
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
HDTV
Blackout curtains
Hairdryer
  • 24 sq m
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Melia Room

Minibar, in-room safe, desk, blackout curtains

Melia Room

  • Sleeps 3

View all photos for The Level Grand Premium Room

Minibar, in-room safe, desk, blackout curtains

The Level Grand Premium Room

  • Sleeps 3

View all photos for Melia Room (2+1)

Minibar, in-room safe, desk, blackout curtains

Melia Room (2+1)

7.0 out of 10
Good
(2 reviews)

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
HDTV
Blackout curtains
Hairdryer
  • 24 sq m
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed OR 2 Twin Beds

View all photos for Grand Room (Premium, The Level)

Minibar, in-room safe, desk, blackout curtains

Grand Room (Premium, The Level)

8.0 out of 10
Very good
(1 review)

Highlights

Furnished balcony
Air conditioning
Heating
Connecting rooms available
Club Lounge
Free cots/infant beds
HDTV
Blackout curtains
  • 34 sq m
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Superior Room (The Level)

Minibar, in-room safe, desk, blackout curtains

Superior Room (The Level)

Highlights

Balcony or patio
Air conditioning
Heating
Connecting rooms available
Club Lounge
Free cots/infant beds
HDTV
Blackout curtains
  • 29 sq m
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Junior Suite (The Level)

Minibar, in-room safe, desk, blackout curtains

Junior Suite (The Level)

Highlights

Furnished balcony
Air conditioning
Heating
Connecting rooms available
Club Lounge
Free cots/infant beds
HDTV
Blackout curtains
  • 77 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Family Room

Minibar, in-room safe, desk, blackout curtains

Family Room

7.0 out of 10
Good
(2 reviews)

Highlights

Balcony or patio
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
HDTV
Blackout curtains
Private bathroom
  • 29 sq m
  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Melia Room (The Level)

Minibar, in-room safe, desk, blackout curtains

Melia Room (The Level)

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Balcony or patio
Air conditioning
Heating
Connecting rooms available
Club Lounge
Free cots/infant beds
HDTV
Blackout curtains
  • 29 sq m
  • Sleeps 2
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Grand Room (Premium, The Level, 2+1)

Minibar, in-room safe, desk, blackout curtains

Grand Room (Premium, The Level, 2+1)

Highlights

Furnished balcony
Air conditioning
Heating
Connecting rooms available
Club Lounge
Free cots/infant beds
HDTV
Blackout curtains
  • 34 sq m
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Junior Suite (The Level, 2+1)

Minibar, in-room safe, desk, blackout curtains

Junior Suite (The Level, 2+1)

Highlights

Furnished balcony
Air conditioning
Heating
Connecting rooms available
Club Lounge
Free cots/infant beds
HDTV
Blackout curtains
  • 77 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Superior Room (The Level, 2+1)

Minibar, in-room safe, desk, blackout curtains

Superior Room (The Level, 2+1)

Highlights

Balcony or patio
Air conditioning
Heating
Connecting rooms available
Club Lounge
Free cots/infant beds
HDTV
Blackout curtains
  • 29 sq m
  • Sleeps 4
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for The Level Melia Room

Minibar, in-room safe, desk, blackout curtains

The Level Melia Room

  • Sleeps 2

View all photos for Melia Room Skyline Views

Minibar, in-room safe, desk, blackout curtains

Melia Room Skyline Views

8.0 out of 10
Very good
(3 reviews)

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
HDTV
Blackout curtains
Hairdryer
  • 29 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Melia Room Skyline Views (2+1)

Minibar, in-room safe, desk, blackout curtains

Melia Room Skyline Views (2+1)

8.0 out of 10
Very good
(1 review)

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
HDTV
Blackout curtains
Private bathroom
  • 29 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Family Communicated Room

Minibar, in-room safe, desk, blackout curtains

Family Communicated Room

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
HDTV
Blackout curtains
Private bathroom
  • 63 sq m
  • Sleeps 5
  • 2 Twin Beds, 1 Twin Sofa Bed and 1 King Bed

View all photos for Family Communicated Room (2+3)

Minibar, in-room safe, desk, blackout curtains

Family Communicated Room (2+3)

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
HDTV
Blackout curtains
Private bathroom
  • 63 sq m
  • Sleeps 5
  • 2 Twin Beds, 2 Twin Sofa Beds and 1 King Bed

View all photos for Melia Room Skyline View

Minibar, in-room safe, desk, blackout curtains

Melia Room Skyline View

  • Sleeps 3

View all photos for Connecting Family Room

Minibar, in-room safe, desk, blackout curtains

Connecting Family Room

  • Sleeps 5

Superior Room (the Level, 2+1)

  • Sleeps 2

Family Communicated Room

  • Sleeps 5

View all photos for Family Room

Minibar, in-room safe, desk, blackout curtains

Family Room

  • Sleeps 4

View all photos for The Level Superior Room

Minibar, in-room safe, desk, blackout curtains

The Level Superior Room

  • Sleeps 2

View all photos for Junior Suite - The Level

Minibar, in-room safe, desk, blackout curtains

Junior Suite - The Level

  • Sleeps 2

About the area

Benidorm

A family-friendly stay in Benidorm awaits you at Melia Benidorm. Within just a 10-minute stroll, you'll find Benidorm Palace and Casino Mediterraneo Benidorm. Highlights at this hotel include 2 outdoor swimming pools, a restaurant and an indoor swimming pool. .The buffet restaurant, RESTAURANTE EL CURT, serves international cuisine. The hotel's own lounge bar and poolside bar are nice places to enjoy a drink. Enjoy the nightclub, free kids' club, gym and kids' swimming pool. 26113 square feet (2426 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a business centre. Added amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Each morning buffet breakfast is served between 7:30 AM and 10:30 AM. There's also self parking, along with the convenience of car rentals on site. .Attractions within a 15-minute drive of this 4-property class Benidorm hotel include Llevant Beach and Terra Natura.

What's nearby

  • Benidorm Palace - 6 min walk - 0.6 km
  • Casino Mediterraneo Benidorm - 9 min walk - 0.8 km
  • Aqualandia - 11 min walk - 0.9 km
  • Llevant Beach - 11 min walk - 1.0 km
  • Mundomar - 12 min walk - 1.1 km

Getting around

  • Benidorm Tram Station - 14 min drive
  • La Vila Joiosa Tram Station - 24 min drive
  • Alicante (ALC-Alicante Intl.) - 39 min drive

Restaurants

  • ‪Rios - ‬4 min walk
  • ‪Breakfast @ Melia Benidorm - ‬1 min walk
  • ‪McDonald's - ‬5 min walk
  • ‪Kebababish Masala - ‬5 min walk
  • ‪Tropical Bar - ‬2 min walk

About this property

Melia Benidorm

Family-friendly hotel with 2 outdoor pools and nightclub
Some rates at Melia Benidorm are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Melia Benidorm offers its guests 2 outdoor swimming pools, an indoor pool, a fitness centre, and a children's pool. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

Business amenities include a business centre and meeting rooms. Event space at this hotel measures 26113 square feet (2426 square metres) and includes conference space. A nightclub, a terrace, and a complimentary children's club are also featured at the family-friendly Melia Benidorm. For a fee, parking is available.

Smoking is allowed in designated areas at this 4-star Benidorm hotel.

  • 526 guestrooms or units
  • 27 levels
  • 2 buildings
  • Conference rooms
  • 26113 sq ft of conference space
  • 2426 sq. m of conference space
  • Built in 2001
  • Nightclub
  • Deli
  • Kid's club (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Wedding services available
  • Games room or arcade
  • Terrace
  • Garden
  • Gift shop
  • Television in lobby
  • ATM
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue
  • Swim-up bar
Melia Benidorm offers 526 accommodations with minibars and laptop-compatible safes. 32-inch LCD televisions come with satellite channels. Bathrooms include bidets, hairdryers and toothbrushes and toothpaste.

This Benidorm hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Similar properties

View from property
Climia Benidorm Plaza 4* Hotel
  • Pool
  • Pet-friendly
  • Kids pool
  • Free WiFi
4.2 out of 5, Very good, 419 reviews
The price is AU$144
includes taxes & fees
16 Dec - 17 Dec
Climia Benidorm Plaza 4* Hotel

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Secured, covered parking on site (EUR 19 per day)

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:30 AM for a fee: EUR 12 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • RESTAURANTE EL CURT

Things to do

  • 2 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Gym
  • Indoor pool
  • Nightclub
  • Piano
  • Playground
  • TV in common areas

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • In-room cot
  • Indoor pool
  • Lifeguards on site
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 26,113 square feet of conference space
  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 2 buildings
  • 27 floors
  • Banquet hall
  • Built in 2001
  • Designated smoking areas
  • Lifeguards

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Bidet
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Heating
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 16

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 12 per person
  • Covered self-parking fee: EUR 19 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards, debit cards and cash
Parties and events are allowed on site
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Eurocard, debit cards and cash. Parties and events are allowed on site. 
    For guests' safety, the property includes a smoke detector in all accommodation.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Benidorm Sol Melia
Hotel Melia Benidorm
Meliá Benidorm
Melia Benidorm Hotel Benidorm
Melia Hotel Benidorm
Sol Melia Benidorm
Meliá Benidorm Hotel
Melia Benidorm Hotel
Melia Benidorm Hotel
Melia Benidorm Benidorm
Melia Benidorm Hotel Benidorm

Frequently asked questions

What is the cancellation policy at Melia Benidorm?

Melia Benidorm offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Melia Benidorm?

As of 10 Dec 2025, prices found for a 1-night stay for 2 adults at Melia Benidorm on 21 Dec 2025 start from AU$173.94, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Melia Benidorm?

Yep, Melia Benidorm has a secured covered self car park for EUR 19 per day. A self car park is also available, for a fee.

Are there any beaches close to Melia Benidorm?

The closest beach to Melia Benidorm is Llevant Beach (1.4 km).

Does Melia Benidorm have a pool?

Take your pick from 2 outdoor swimming pools, an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

Does Melia Benidorm have a waterslide?

No, there is no waterslide at Melia Benidorm, but Aqualandia is a short 18-minute walk away.

What luxury perks are available at Melia Benidorm?

Melia Benidorm features 2 outdoor pools, a nightclub and an indoor pool.

Is Melia Benidorm family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as free infant beds in the guestrooms, it's no surprise that Melia Benidorm is a hit with families.

Does Melia Benidorm serve breakfast?

Yep, buffet brekkie is available daily between 7:30 AM and 10:30 AM.

Is there a free airport shuttle available at Melia Benidorm?

No, Melia Benidorm does not offer an airport shuttle service.

Is there a bar or restaurant at Melia Benidorm?

Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Melia Benidorm?

Check-in begins at 4 PM. Check-out time is noon.

Are pets allowed at Melia Benidorm?

No, only service animals are allowed.

Reviews

Melia Benidorm Reviews

8.4

Very good

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness
Rating 10 - Excellent. 454 out of 1001 reviews
Rating 8 - Good. 362 out of 1001 reviews
Rating 6 - Okay. 106 out of 1001 reviews
Rating 4 - Poor. 48 out of 1001 reviews
Rating 2 - Terrible. 31 out of 1001 reviews

Reviews

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with lovely pool area
Stayed 3 nights in Aug 2025

2/10 Terrible

Richard

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Drab, dated, and dirty. Rude staff. Improperly labelled food. Meat and dairy hidden amongst “vegan” dishes. Terrible local area.
Stayed 6 nights in Aug 2025

6/10 Okay

Simonne

Travelled with group
Liked: Cleanliness, staff & service
It was ok some parts dirty and far out for location
Stayed 3 nights in Aug 2025

4/10 Poor

Lee

Disliked: Property conditions & facilities
Rooms not clean,sheets not changed,the gym has hardly any equipment.
Stayed 11 nights in Aug 2025

10/10 Excellent

MARISOL

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay at the Melia, the outdoor pool is amazing! The staff is also outstanding!
Stayed 7 nights in Aug 2025

10/10 Excellent

Abigail

Stayed 5 nights in May 2025

10/10 Excellent

Vivien, Quinns Rocks

Stayed 3 nights in Jul 2025

6/10 Okay

Gustavo Daniel

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Not a nice experience for us

Meliá has a big hotel structure in Benidorm. Facility and amenities are nice but the service is strictly by the book and such a big hotel quite crowded, make it not enjoyable. Check in was only allowed after 4pm, the big and nice swimming pool premises were closed at 8pm, having staff “pushing”us out of there even before the hour (no chance to, at least, stay there enjoying the end of the afternoon). Breakfast got a wide variety of food and drink but the quantity of people served there goes against the quality and comfort to make it enjoyable. Once again, staff was punctually closing doors … Finally, check out was 12pm sharp, having staff 15 minutes before the hour, knocking the door to remind us to leave Definitively, not a nice experience for us
Stayed 1 night in Jul 2025

8/10 Good

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always love this hotel in a great area
Stayed 3 nights in Jul 2025

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025

6/10 Okay

Leslie Hans

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have been visiting Benidorm every year for the past 15 years (allowing for the pandemic) and for most of those visits we stay at the Melia, however I am sorry to say that this will be the last time we stay here. The hotel itself is lovely, the staff and amenities are great, but the “all inclusive” nature of the hotel has produced a drop in standards that you would never have experienced before the all inclusive option was available. Typical examples of this include the 9am race for sunbeds, people actually racing each other to get a sunbed, then the inevitable arguments when someone gets a bed someone else wanted! Also people walking around inside the hotel in shorts or bikinis, when I asked a member of staff about this they said that they don’t even try to enforce the dress code any longer because the guests argue about the rule. I like the Melia but I will now stay somewhere else that maintains standards rather that give in to the clientele it’s attracting
Stayed 6 nights in Jul 2025

8/10 Good

Kirsty

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025

10/10 Excellent

Naresh

Stayed 3 nights in Jul 2025

6/10 Okay

Dale

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was very very busy and check out took a very very long time. There were only 2 staff on checkout, not enough for the size of the hotel
Stayed 2 nights in Jul 2025

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, property conditions & facilities
We have stayed at this hotel a few times when we have been to Benidorm and we are very comfortable there the staff are very friendly and helpful and the rooms are very nice we choose to have bed and breakfast and the food at breakfast is quality and a lovely selection for everyone for everyone we will definitely stay there again
Stayed 4 nights in Jun 2025

10/10 Excellent

Jane

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
‘The Level’ Benidorm was excellent. Reception/bar staff were friendly, very helpful and knowledgable. They recommended a wonderful restaurant for our last night.
Stayed 3 nights in May 2025

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ten out of ten thank you

Fabulous staff were more than helpful enjoyed our stay very much thank you
Stayed 2 nights in Jun 2025

8/10 Good

Karen Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Hotel was very clean spacious and has everything you need for a good holiday. Great pool, a lovely little gift shop and spa, the Entertainment was very good in the evenings. Great for families, the bar prices where fair i felt. I really enjoyed the Breakfast lots of choice to have and the cofffee was nice. Our room was clean and Tidy but for two nights i didnt sleeo to well every time i turned over the bed moved with me it was as if it slid a cross the floor. I was going to speak to the reception to ask for this to be fixed but the next day it was the way it should be. I think someone realised in house keeping and fixed the bed. Anyway apart from that it was a lovely stay at the Hotel and all the staff where very helpful and friendly and made us feel welcome.
Stayed 3 nights in May 2025

8/10 Good

emily

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Hotel is in a perfect location, room was comfortable and clean. Food choice was good. Issues are with the staff. The bar staff are incredibly rude. Prices change day to day. If they see cash then pice is always higher. Male bar staff are inappropriately nice to women to the point of being creepy.
Stayed 4 nights in May 2025

10/10 Excellent

jason lee, hertfordshire

Stayed 4 nights in May 2025

10/10 Excellent

Jon

Excellent peaceful base for a Benidorm trip
Stayed 3 nights in May 2025

6/10 Okay

Angela

Travelled with family and small children
Breakfast had lots of options and was good. The beds were big and comfortable but we had a major issue with housekeeping. On the second day, I had to chase reception so our room would be cleaned, and when they went, they didn't even empty the bins which were full to the top with dirty nappies. On the third day, I had to chase again. After loads of chasing, housekeeping came with towels and weren't even going to change the sheets, I had to ask for the sheets to be changed. On the fourth night, again our room was neglected and not done. I had to speak to guest experience and they said our room would be done at 11am but it wasn't and I had to complain once again. Housekeeping did our room at half past 12 after I complained. They were very apologetic and gave us cheese and a bottle of champagne and let us do free late check out but the champagne was left in the room because we had our 7 month old with us so we weren't going to drink. Besides that bad experience, we enjoyed the outdoor pool, which has a massive area to lay in the sun and the pools are quite big. Only disappointing factor is that they only open the pool at 9am. Would have been nice to be able to enjoy it earlier in the morning. For a 4star hotel I expected better. Management did have good intentions with their offerings but in the end it didn't really compensate for what we went through.
Stayed 5 nights in May 2025

10/10 Excellent

Iain

Stayed 4 nights in May 2025

10/10 Excellent

Moira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in May 2025

10/10 Excellent

Susan, Gravesend

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2025