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Fortune Park JP Celestial, Bengaluru - Member ITC Hotels' Group

3.5 star property

Photo gallery for Fortune Park JP Celestial, Bengaluru - Member ITC Hotels' Group

Lobby
Breakfast, lunch and dinner served
Deluxe Room, 2 Single Beds
Seasonal outdoor pool
Meeting facility

Reviews

7.4 out of 10
Good

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
The current price is AU$91
includes taxes & fees
13 June - 14 June

Explore the area

View map
5/43, Race Course Road, Near Anand Rao Circle, Bengaluru, Karnataka, 560009
  • Place, Bangalore Turf Club
    ‪11 min walk‬
  • Place, Bangalore Golf Course
    ‪19 min walk‬
  • Place, Cubbon Park
    ‪6 min drive‬
  • Airport, Bengaluru (BLR-Kempegowda Intl.)
    ‪58 min drive‬

Room options

View all photos for Deluxe Queen Room

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Queen Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Deluxe Twin Room

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Twin Room

  • Sleeps 4
  • Free Wi-Fi

View all photos for Premium King Room

1 bedroom, premium bedding, minibar, in-room safe

Premium King Room

  • Sleeps 3
  • Free Wi-Fi

View all photos for Deluxe Room

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Room

8.0 out of 10
Very good
(1 review)
  • City view
  • 28 sq m
  • Sleeps 3
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Suite

1 bedroom, premium bedding, minibar, in-room safe

Suite

  • City view
  • 95 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Club Room (Fortune Club Room)

1 bedroom, premium bedding, minibar, in-room safe

Club Room (Fortune Club Room)

  • City view
  • 39 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premium Room, 1 King Bed

1 bedroom, premium bedding, minibar, in-room safe

Premium Room, 1 King Bed

8.0 out of 10
Very good
(1 review)
  • City view
  • 30 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 2 Single Beds

Deluxe Room, 2 Single Beds

Deluxe Room, 2 Single Beds

8.8 out of 10
Excellent
(3 reviews)
  • City view
  • 31 sq m
  • Sleeps 4
  • 2 Single Beds
  • Free Wi-Fi

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About the area

Bengaluru

A family-friendly stay in the heart of Bengaluru awaits you at Fortune Park JP Celestial, Bengaluru - Member ITC Hotels' Group. Within a 20-minute stroll, you'll find Cubbon Park and Bangalore Turf Club. Highlights at this hotel include a full-service spa, a restaurant and free valet parking. .A day of pampering at SPA.ce can include deep-tissue massages, Swedish massages and body scrubs. The restaurant, Orchid, is open for breakfast, lunch and dinner. At the hotel's own lounge bar or poolside bar, you can enjoy a drink. Enjoy the gym, sauna and seasonal outdoor swimming pool. Business travelers can take advantage of 7 meeting rooms, a conference centre, and a business centre. Plus you'll find a free manager's reception, Wi-Fi in public areas and a coffee shop/cafe. Buffet breakfast is available daily between 7:00 AM and 10:30 AM. There's also RV/bus/truck parking, along with the convenience of an airport shuttle. .Attractions within a 10-minute drive of this 3.5-property class Bangalore City Center hotel include M.G. Road and Bangalore Palace.

What's nearby

  • Bangalore Turf Club - 11 min walk - 1.0 km
  • Mantri Square Mall - 19 min walk - 1.7 km
  • Bangalore Golf Course - 19 min walk - 1.7 km
  • Cubbon Park - 6 min drive - 2.2 km
  • Vidhana Soudha - 6 min drive - 2.2 km

Getting around

  • Krantivira Sangolli Rayanna - 11 min walk
  • Mantri Square Sampige Road Station - 18 min walk
  • Bengaluru (BLR-Kempegowda Intl.) - 46 min drive

Restaurants

  • ‪Lush - ‬7 min walk
  • ‪Hotel Empire - ‬5 min walk
  • ‪Priyadarshini Hotel - ‬6 min walk
  • ‪Chicken County - ‬5 min walk
  • ‪Mavalli Tiffin Rooms (MTR 1924) - ‬3 min walk

About this property

Fortune Park JP Celestial, Bengaluru - Member ITC Hotels' Group

Fortune Park JP Celestial, Bengaluru - Member ITC Hotels' Group offers its guests a full-service spa, a health club, and a sauna. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A free manager's reception is offered daily. WiFi is available in public spaces for a fee.

A business centre, 7 meeting rooms, and limo/town car service are available. A seasonal outdoor pool, spa services, and a terrace are also featured at the family-friendly Fortune Park JP Celestial, Bengaluru - Member ITC Hotels' Group. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 3.5-star Bengaluru hotel.

  • 129 guestrooms or units
  • 7 levels
  • Manager's reception (free)
  • Deli
  • Childcare (surcharge)
  • Charging station for electric cars
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Terrace
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue
Fortune Park JP Celestial, Bengaluru - Member ITC Hotels' Group offers 129 air-conditioned accommodations with minibars and laptop-compatible safes. This accommodation offers separate sitting areas. Beds feature premium bedding. A pillow menu is available. 32-inch flat-screen televisions come with premium satellite channels. Rooms have partially open bathrooms. Bathrooms include a shower, bathrobes, slippers and complimentary toiletries.

This Bengaluru hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on request. Amenities available on request include an iron/ironing board.

SPA.ce has 5 treatment rooms, including rooms for couples. Services include deep-tissue massages, Swedish massages, Thai massages and body scrubs. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: WiFi (INR 150 per hour)

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site
  • RV/bus/lorry parking on site
  • Limited on-site valet and self parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: INR 767 for adults and INR 767 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Orchid

Things to do

  • Arcade/game room
  • Full-service spa
  • Health club
  • Sauna
  • Seasonal outdoor pool
  • Steam room
  • TV in common areas

Family friendly

  • Arcade/game room
  • In-room babysitting
  • Laundry facilities
  • Seasonal outdoor pool
  • Separate bedroom
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping on request
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 7 meeting rooms
  • Business centre
  • Conference centre

Outdoors

  • Terrace

Full-service spa

  • 5 treatment rooms
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Spa open daily
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift (76 centimetre wide door)
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • 7 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: noon
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 18 and older
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
This property requires a general deposit equal to 25% of the total stay at check-in.
To register at this property, guests who are Indian citizens must provide a valid photo identity card issued by the Government of India; travelers who are not citizens of India must present a valid passport and visa.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for INR 1500 per day.
  • Cots (infant beds) are available for INR 1500 per day.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately INR 767 for adults and from INR 767 for children
  • Fee for wireless Internet in public areas: INR 150 per hour (rates may vary)
  • Airport shuttle fee: INR 2500 per vehicle (one way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: INR 1500 per day
  • Rollaway bed fee: INR 1500 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. At check-in, guests must provide a record of full COVID-19 vaccination. The COVID-19 vaccination record requirement applies to all guests aged 18 and over.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Fortune Celestial
Fortune JP Celestial
Fortune Park Celestial
Fortune Park JP
Fortune Park JP Celestial Member ITC Hotel Group Bengaluru
Fortune Park JP Celestial Bengaluru
Fortune Park JP Celestial Hotel
Fortune Park JP Celestial Hotel Bengaluru
JP Celestial
JP Fortune
Fortune Park JP Celestial Member ITC Hotel Group
Fortune Park JP Celestial Member ITC Group Bengaluru
Fortune Park JP Celestial Member ITC Group
Fortune Park JP Celestial Mem
Fortune Park JP Celestial Member ITC Hotel Group

Frequently asked questions

What is the cancellation policy at Fortune Park JP Celestial, Bengaluru - Member ITC Hotels' Group?

Fortune Park JP Celestial, Bengaluru - Member ITC Hotels' Group offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Fortune Park JP Celestial, Bengaluru - Member ITC Hotels' Group?

As of 9 June 2026, prices found for a 1-night stay for 2 adults at Fortune Park JP Celestial, Bengaluru - Member ITC Hotels' Group on 13 June 2026 start from AU$91, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Fortune Park JP Celestial, Bengaluru - Member ITC Hotels' Group?

Yep, Fortune Park JP Celestial, Bengaluru - Member ITC Hotels' Group has a free self car park and free valet parking.

Is there a spa on site at Fortune Park JP Celestial, Bengaluru - Member ITC Hotels' Group?

Yep, SPA.ce is available for guests. You'll enjoy heaps of services like body scrubs and Thai massages.

Does Fortune Park JP Celestial, Bengaluru - Member ITC Hotels' Group have a pool?

Fortune Park JP Celestial, Bengaluru - Member ITC Hotels' Group has a seasonal outdoor pool. Grab your bathers and lounge poolside while enjoying with a coldie from the bar.

What makes Fortune Park JP Celestial, Bengaluru - Member ITC Hotels' Group a romantic place to stay?

Couples spa treatments and a lounge bar, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Fortune Park JP Celestial, Bengaluru - Member ITC Hotels' Group.

Is Fortune Park JP Celestial, Bengaluru - Member ITC Hotels' Group family-friendly?

You bet! With amenities such as babysitting services and an arcade, as well as childcare services in the guestrooms, it's no surprise that Fortune Park JP Celestial, Bengaluru - Member ITC Hotels' Group is a hit with families.

Does Fortune Park JP Celestial, Bengaluru - Member ITC Hotels' Group serve breakfast?

Yep, buffet breakfast is available daily between 7:00 AM and 10:30 AM.

Is there a free airport shuttle available at Fortune Park JP Celestial, Bengaluru - Member ITC Hotels' Group?

No, but there's an airport shuttle that runs 24 hours a day for a fee.

Is there a bar or restaurant at Fortune Park JP Celestial, Bengaluru - Member ITC Hotels' Group?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Fortune Park JP Celestial, Bengaluru - Member ITC Hotels' Group?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Fortune Park JP Celestial, Bengaluru - Member ITC Hotels' Group?

No, pets are not allowed.

Is there a golf course on site at Fortune Park JP Celestial, Bengaluru - Member ITC Hotels' Group?

There isn't one on site, but Bangalore Golf Course is a short 18-minute walk away.

Fortune Park JP Celestial, Bengaluru - Member ITC Hotels' Group Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 21 out of 68 reviews
Rating 8 - Good. 21 out of 68 reviews
Rating 6 - Okay. 13 out of 68 reviews
Rating 4 - Poor. 8 out of 68 reviews
Rating 2 - Terrible. 5 out of 68 reviews

7.6/10

Cleanliness

7.4/10

Staff & service

7.4/10

Amenities

6.8/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Preeti

Liked: Cleanliness, amenities
The stay was pretty good. The staff was kind & helpful.
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Senthilvel

Liked: Cleanliness, staff & service, amenities
Nice room
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Sanjeev Kumar

Liked: Amenities, property conditions & facilities
Nice place to stay very near to business district
Stayed 1 night in Feb 2024
Verified

6/10 Okay

sarath jyothsna

Liked: Staff & service
Disliked: Property conditions & facilities
Clean room, property needs upgrade way too old..
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

srikanth

Liked: Amenities, property conditions & facilities
Clean property, excellent service, great food, friendly staff. I will recommended this property
Stayed 1 night in Nov 2024
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good

Overall Good Stay
Stayed 3 nights in Nov 2024
Verified

10/10 Excellent

Krishnama Raju

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The property is close to railway station & bus station. Busy location. The property has to have facelift. The breakfast was fine with good spread.
Stayed 1 night in May 2025
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The property is close to railway station & bus station. Busy location. The property has to have facelift. The breakfast was fine with good spread.
Stayed 1 night in May 2025
Verified

6/10 Okay

Suresh Kumar

Liked: Cleanliness, staff & service
Room facilities were good. Food menu options are limited in buffet. The poori and chila were not hot. The swimming pool in this hotel is Little far and it was not at all maintained.
Stayed 2 nights in Aug 2025
Verified

6/10 Okay

Tenzin

Liked: Cleanliness, property conditions & facilities, room comfort
The condition of the room is not so clean and about the stay it’s not well organised.
Stayed 1 night in Aug 2025
Verified

2/10 Terrible

Chung Han

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bad WIFI connection

WIFI is not working well and reception lady refused all my requests such like only one key for two people stay in same room, it is an unpleasant stay for business.
Stayed 2 nights in Oct 2025
Verified

6/10 Okay

Preet

Liked: Cleanliness, staff & service, amenities
This is an old Fortune Classic property, though the management has taken efforts to upgrade, however due to bus stands and depots the traffic is always jam and access to the property is time consuming from all over…people with small luggage can walk nearby to access public transport or cabs nearby rather than calling to the hotel for pick up…
Stayed 1 night in Jun 2025
Verified

2/10 Terrible

Gurmit

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Like : The staff is excellent Dislike : The property is poorly located and is in shambles. We had breakfast with no electricity for the full time in the restaurant. Other areas in the hotel had electricity Dislike : The coffee is pathetic. Food is average -- nowhere near the usual ITC standards
Stayed 2 nights in Feb 2025
Verified

4/10 Poor

H

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is not worth the cost. Many other good options around for lesser price. I don’t know why it has ITC in its name.
Stayed 2 nights in Dec 2024
Verified

6/10 Okay

Bala Murali

Liked: Cleanliness
Disliked: Property conditions & facilities
Not so satisfied with room condition. Though it is clean, overall the room is very old with non working lights, fridge etc. Bath room fixtures are very old and in a dilapidated condition. Overall the room requires a makeover.
Stayed 1 night in Oct 2024
Verified

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Overpriced and rundown

The building is in a very busy, noisy and rundown area of the city. Common areas are outdated and in a dire need of an upgrade, although the restaurant is acceptable. I booked a Club Room which was spacious, but the furniture was old. The mattress was worn out and way too soft, the bedsheets were thin from all the washing. The minifridge was leaking (this was fixed on the first day) but did not cool at all. The AC is way too loud but the room gets hot quickly if you turn it off, so you can't sleep either way. The bathroom is shabby, there are holes in the wall where the shower taps were mounted and there was mold on the mat and the shower head. The glass shower panels were not cleaned properly. To end on a positive note, the staff was nice, and the towels were clean. Will not book again.
Stayed 6 nights in Feb 2025
Verified

10/10 Excellent

Dhiraj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location. A little Run down. But comfortable.
Stayed 1 night in Feb 2020
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Parking space is congested, however rooms are spacious. Restaurant serves yummy north, South Indian cuisine.
Stayed 3 nights in Nov 2019
Verified

8/10 Good

Deepak

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall Experience was good
Stayed 1 night in Jul 2019
Verified

8/10 Good

Veera

Liked: Cleanliness, property conditions & facilities, room comfort

Nice hotel with spacious rooms

Entrance is not great due to fly over occupying the entry. Spacious and nice rooms. Cleanliness is good. Room service is bad in the sense that the staff is not trained even to take orders properly. They always forget to bring salt and pepper along with food and when we ask for it the food gets cold by the time it comes. House keeping is good too. Great hotel for the price and value for money. WiFi is very poor.
Stayed 2 nights in Jan 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent location with good food but need improvement in reception service
Stayed 1 night in Nov 2018
Verified

2/10 Terrible

Juliano

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pior experiência no hotel que já tive

Uma experiência horrível e extremamente constrangedora. Reservei esse hotel justamente para descansar depois de uma longa viagem pela Índia. Porém foi uma péssima escolha. Primeiro que os recepcionistas são extremamente mal educados. Segundo que o anunciado não condiz com a realidade. Quando percebi que o quarto era diferente do anunciado fui questionar na recepção e eles foram extremamente grosseiros e falaram que não era problema deles e sim do Hoteis.com começaram a nos xingar em hindi. Engano deles achando que não entenderiamos. Um transtorno total. Ligamos para o Hoteis.com e eles prontamente se puseram a disposição para resolver o problema, nos realocaram no segundo dia para um excelente hotel na região o RADISSON, devido ao uso horário diferente. O que mais me deixa indignado é a falta de vontade da equipe em resolver o problema, não queriam nem nos dar o upgrade, o qual iríamos pagar no local. Por simples birra. Uma decepção total
Stayed 4 nights in Oct 2018
Verified

10/10 Excellent

Pradeep

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Keep it up.

hotel wifi is improved after my previous complaint . It was very good . Overall experience was satisfactory.
Stayed 2 nights in Dec 2017
Verified

6/10 Okay

Nikunj

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort

Not satisfied

I and my friends were in bglr for a weekend and were specifically looking for a hotel with swimming pool and thus ended up booking a room in this hotel. Initially I was allotted twin bed although my booking was specific for king size bed however same was rectified after little bit of inconvenience. After around 2 hrs of relaxation, I called up reception asking them to guide us to the pool but instead I was informed that the pool is not available due to marriage function around the pool. Thus the main purpose for booking room in this hotel didn't exist. Some time later AC stopped working. They took around 30-40 mins for repair but wasn't repairable at that time. To compensate for this we were given another room. On the next day morning, there was no water in the tap. They took around 1-2 hrs to rectify. Thus, are stay at the hotel was very unpleasant due to non- availability of pool facility, inconvenience and loss of time in change of room, improper functioning of AC and finally the water issue.
Verified

4/10 Poor

GS

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Barely passable

Poor service, disinterested staff, musty smell. Overall very disappointing