When we arrived,,it said we would be met by the “team”,and taken to the apartment. but we were given instructions on how to find the apartment. We were treated rudely when we couldn’t find the lock box, our phone was not working properly. and they finally sent someone to help us get into the apartment, she kept saying, I sent you directions, I sent you directions. Not I’m sorry no one met you, or sorry you had trouble upon your arrival. It took her several tries to find the right keys to the gate, the front door and then the door to the apartment. It was a terrible way to begin our time in such a beautiful place. The apartment was roomy and had comfortable bed. It was the staff that made a horrible impression on us. The walk up to the apartment was extreme with our luggage. We never spoke to anyone again until we were contacted by text and asked what rime are you leaving, the latest checkout is 10! The area is beautiful and we met many kind, wonderful people in Bellagio, but this staff was not among the kind or considerate of visitors coming to visit for the first time. We would not stay here again because of the staff and the way we were treated, not like guests, but like intruders into their day, by having to help us.
