8/10 Good
Carly T., VALDOSTA
2 June 2025
Liked: Cleanliness
Great location but….
The location of this property is excellent — close to everything you’d want to see — but be prepared for a lot of stairs, which is typical for the area.The property itself matched the photos and met our expectations. However, the biggest issue — and it really affected our experience — was the lack of clear and consistent communication from the rental agent.Some important information was included in the check-in email, but once you’re on site, Wi-Fi is not consistent, making it hard to access those details when you actually need them. There was no printed information in the property, and some of the digital instructions disappear from the app or email after check-in, which is a problem when you’re trying to check out or access things like Wi-Fi and air conditioning instructions later on.I contacted the property manager with questions about water taxis, check-out procedures, and other basics, but responses were slow — sometimes taking days — and not very helpful. If we’d been locked out or had an urgent issue, we would have bern in trouble because during visit I was not able to reach anyone from mgmt via the methods provided. Overall, while the location and property were solid, the lack of reliable, accessible communication was a major downside. Future guests should be aware of this and come prepared with all necessary info saved offline in advance. This is something the host really needs to improve.
Carly T.
Stayed 3 nights in May 2025