OYO Rooms - accommodation in Belawan

Great staff and good breakfast. The bed/bedding is extremely comfortable however the water in the sink, bathtub and toilet of the bathroom leaks constantly due to poor maintenance so the floor is wet and slippery, which increases risk of falling.

Great hotel

Very convenient location but can’t say much for the rooms, food or staff. At dinner we ordered a potato and vegetable soup but it was just a bunch of soggy veg in a bowl of microwaved water and it only had one tiny chunk of potato in. Afterwards, I politely asked if I could settle my bill in the morning when I checked out. I was obviously in no way trying to get out of paying I just wanted to use the 200,000 idr that I had paid as a room deposit (which was a strange thing in itself) because I was leaving the country and wouldn’t get another opportunity to use that amount of cash. Instead of trying to help or even politely declining the man smirked at me and said no madam very condescendingly. I tried to explain that my last cash was given as the room deposit but he just continued shaking his head and laughing not even hearing me out. I don’t really mind the poor food, semi clean room or even that I had to pay with card instead of finishing off my cash but the bad customer service was the real disappointment of my stay.