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Hotel Am Vitalpark

4.0 star property
Family-friendly hotel with 4 indoor pools and 2 hot tubs

Photo gallery for Hotel Am Vitalpark

Lobby
Couples treatment room(s), body treatments, hydrotherapy, aromatherapy
4 indoor pools, outdoor pool, open 8:00 AM to 9:00 PM, pool umbrellas
Exterior
Sauna

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Pet-friendly
  • Hot tub
  • Pool
  • Parking available
  • 24/7 front desk
The current price is AU$313
includes taxes & fees
18 May - 19 May

Explore the area

Map
In Der Leineaue 2, Heilbad Heiligenstadt, TH, 37308
  • Märchenpark Heilbad Heiligenstadt
    ‪2 min walk‬
  • Heinrich-Heine-Kurpark
    ‪9 min walk‬
  • Eichsfelder Kulturhaus
    ‪4 min drive‬

Room options

View all photos for Classic Room

Classic Room

Classic Room

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • 28 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

Highlights

Balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
  • 32 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Suite

Suite | Living area

Suite

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
  • 64 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Comfort Room

Comfort Room

Comfort Room

Highlights

Balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
  • 32 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Room

Superior Room

Superior Room

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • 28 sq m
  • Sleeps 3
  • 1 Double Bed

About the area

Heilbad Heiligenstadt

A family-friendly stay in Heilbad Heiligenstadt awaits you at Hotel Am Vitalpark. You'll find Märchenpark Heilbad Heiligenstadt a few steps away and Heinrich-Heine-Kurpark within a 10-minute stroll. Highlights at this hotel include 4 indoor swimming pools, 2 hot tubs and a restaurant. .A day of pampering can include deep-tissue massages and body treatments along with aromatherapy and hydrotherapy. The fine-dining restaurant, Theodor Storm, serves international cuisine and is open for dinner. At the hotel's own lounge bar or poolside bar, you can enjoy a drink. Enjoy the outdoor swimming pool, gym, lazy river and sauna. 6458 square feet (600 square metres) of event facilities include 8 meeting rooms and conference space, and other business amenities include a business centre. Plus you'll find free Wi-Fi in public areas, a children's swimming pool and a coffee shop/cafe. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of self parking. .Places within a 30-minute walk of this 4-property class Heilbad Heiligenstadt hotel include Eichsfeld Museum and Eichsfelder Kulturhaus.

What's nearby

  • Märchenpark Heilbad Heiligenstadt - 2 min walk - 0.2 km
  • Heinrich-Heine-Kurpark - 9 min walk - 0.8 km
  • Eichsfeld Museum - 19 min walk - 1.6 km
  • Eichsfelder Kulturhaus - 4 min drive - 2.0 km
  • Alternativer Bärenpark Worbis - 17 min drive - 22.9 km

Getting around

  • Heilbad Heiligenstadt Station - 5 min drive
  • Erfurt (ERF) - 105 min drive

Restaurants

  • ‪Treffpunkt Alex - ‬4 min drive
  • ‪Stadion Gesundbrunnen Heilbad Heiligenstadt - ‬9 min walk
  • ‪Andrea's Schlemmereck - ‬5 min drive
  • ‪Mango Saigon - ‬15 min walk
  • ‪Central Café - ‬4 min drive

About this property

Hotel Am Vitalpark

Family-friendly hotel with 4 indoor pools and 2 hot tubs
Hotel Am Vitalpark offers its guests 4 indoor swimming pools and 2 hot tubs along with a lazy river, a waterslide, and an outdoor pool. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a business centre and 8 meeting rooms. Event space at this hotel measures 6458 square feet (600 square metres) and includes conference space. A children's pool, a health club, and a sauna are also featured at the family-friendly Hotel Am Vitalpark. You'll have access to the outdoor pool at a partner property. For a fee, parking is available.

This 4-star Heilbad Heiligenstadt hotel is smoke free.

  • 130 guestrooms or units
  • 5 levels
  • Conference rooms
  • 6458 sq ft of conference space
  • 600 sq. m of conference space
  • Built in 2008
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Wedding services available
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • Outdoor picnic space
  • Newspapers for purchase
  • Fireplace in lobby
  • Television in lobby
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue
Hotel Am Vitalpark offers 130 air-conditioned accommodations with minibars and a safe. Rooms open to balconies or patios. A pillow menu is available. 43-inch flat-screen televisions come with cable channels. Bathrooms include a shower, bathrobes, complimentary toiletries and hairdryers.

This Heilbad Heiligenstadt hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Hypo-allergenic bedding, an iron/ironing board and change of towels can be requested. Housekeeping is provided on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. There are 10 treatment rooms including rooms for couples. Services include deep-tissue massages and body treatments. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology.

Languages

English, German

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4.4 out of 5, Excellent, 247 reviews
The price is AU$223
includes taxes & fees
19 May - 20 May
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Uncovered parking on site (EUR 7 per day)
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Leineaue
  • Theodor Storm

Things to do

  • 2 hot tubs
  • 4 indoor pools
  • Bicycle tours
  • Billiards/pool table
  • Books
  • Children's pool
  • Fitness classes
  • Games
  • Golf
  • Health club
  • Hiking/biking trails
  • Lazy river
  • Library
  • Mountain biking
  • Outdoor pool
  • Outdoor pool (guest access)
  • Pilates classes
  • Playground
  • Sauna
  • Segway rentals/tours
  • Steam room
  • TV in common areas
  • Waterslide
  • Yoga classes

Family friendly

  • 4 indoor pools
  • Children's pool
  • Free cot
  • Lazy river
  • Lifeguards on site
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6,458 square feet of conference space
  • 8 meeting rooms
  • Business centre
  • Computer station

Outdoors

  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • 10 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Deep-tissue massages
  • Hydrotherapy
  • Reflexology

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • Lift
  • Low-height counter and sink
  • Wheelchair accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 5 floors
  • Banquet hall
  • Built in 2008
  • Comprehensive food waste policy
  • Double-glazed windows
  • Fireplace in lobby
  • Lifeguards
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from 29 June 2025 to 14 September 2025 (completion date subject to change). The following areas are affected:
  • One of the swimming pools

Guests will have access to the following alternative facilities during the renovation:

  • Outdoor pool
  • Indoor pool

Renovation work will only be conducted during working hours on weekdays. Every effort will be made to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets: EUR 25 per pet, per day
  • Only dogs are allowed
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for EUR 49.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: EUR2 per person, per night. This fee does not apply to children under 15 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Uncovered self-parking fee: EUR 7 per day
  • Pet fee: EUR 25 per pet, per day
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: EUR 49.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Pool access available from 8:00 AM to 9:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 stars.

Property is also known as

Best Western Plus Hotel Am Vitalpark Heilbad Heiligenstadt
Best Western Plus Am Vitalpark Heilbad Heiligenstadt
Best Western Plus Am Vitalpark
BEST WESTERN Hotel am Vitalpark
Hotel Am Vitalpark Hotel
Best Western Plus Hotel Am Vitalpark
Hotel Am Vitalpark Heilbad Heiligenstadt
Hotel Am Vitalpark Hotel Heilbad Heiligenstadt

Frequently asked questions

What is the cancellation policy at Hotel Am Vitalpark?

Hotel Am Vitalpark offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Am Vitalpark?

As of 8 May 2025, prices found for a 1-night stay for 2 adults at Hotel Am Vitalpark on 18 May 2025 start from AU$306.05, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hotel Am Vitalpark?

Yep, Hotel Am Vitalpark has an uncovered self car park for EUR 7 per day.

Is there a spa on site at Hotel Am Vitalpark?

There's no onsite spa, but this property does offer services like body treatments as well as deep-tissue massages.

Does Hotel Am Vitalpark have a pool?

Take your pick from 4 indoor swimming pools, an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 8:00 AM to 9:00 PM. The property will be renovating one of the swimming pools from June 29 2025 until September 14 2025 (completion date subject to change).

Does Hotel Am Vitalpark have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Hotel Am Vitalpark?

Hotel Am Vitalpark features 4 indoor pools, 2 hot tubs and a health club.

What makes Hotel Am Vitalpark a romantic place to stay?

Couples spa treatments and a lounge bar, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Hotel Am Vitalpark.

Is Hotel Am Vitalpark family-friendly?

You bet! With amenities such as a children's pool and a playground, as well as free infant beds in the guestrooms, it's no surprise that Hotel Am Vitalpark is a hit with families.

Is there a free airport shuttle available at Hotel Am Vitalpark?

No, Hotel Am Vitalpark does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Am Vitalpark?

Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Hotel Am Vitalpark?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at Hotel Am Vitalpark?

Dogs are welcome at Hotel Am Vitalpark, with food and water bowls on offer.

Hotel Am Vitalpark Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 249 out of 444 reviews
Rating 8 - Good. 167 out of 444 reviews
Rating 6 - Okay. 23 out of 444 reviews
Rating 4 - Poor. 5 out of 444 reviews
Rating 2 - Terrible. 0 out of 444 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2024

8/10 Good

Michal

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

10/10 Excellent

fatemeh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel

+ Very big room with a lot of windows + two mini fridges + very very nice swimming pool + good organized services + very friendly staff - they can some times wash carpets and sofa, they were dirty - food in hotel was very expensive and there was no dining option around
Stayed 1 night in Jul 2022

10/10 Excellent

marina, Franklin Lakes

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel with well appointed rooms, good breakfast and a lot of water activities!
Stayed 1 night in Jun 2022

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2020

10/10 Excellent

Thomas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel with friendly staff

Very well appointed rooms in a useful location for work, Covid measures were reassuring.
Stayed 1 night in Aug 2020

6/10 Okay

Verified traveller

Business traveller
Liked: Room comfort
Disliked: Staff & service

Large hotel with thermal bad of low quality

The hotel staff is not so friendly. Cleanness could be improved. They charged 8 Euros for using the bath robe. The thermal bad facility is large, but the water temperature is relatively cool. In the evening of our stay, something went wrong so the water Sprudels did not work. The staff said they would fix them, but it was not turned back on. The next morning, they were operating, but came out very infrequently. I would not recommend to use the thermal bad here.
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2019

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service

Clean, but old

A dated but clean hotel. Everything is OK, but furnishings etc all old. Gym and spa are OK.
Stayed 1 night in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2018

8/10 Good

Mr Oliver

Pleasant Stay !

What's Good; - Pleasant staff. - Good size room. - Breakfast was good. - Evening buffet dinner was good. Not so good; - Very limited choice of English speaking programs on TV. - Various signs were in German with no English translation. - Snacks and drinks in the fridge in the room were expensive. - Cleaning lady knocked on the door at 09:10 am. Had to tell her on 3 separate occasions that the room did not need to be cleaned. Same problem on the following morning. The cleaning ladies need to learn the English language.
Stayed 3 nights in Aug 2018

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018

10/10 Excellent

T A D A G L R M Nilan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Superb!!!

Service was excellent and extremely efficient. Highly recommended.

10/10 Excellent

Vaughn, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel in Germany

Beautiful room ,very spacious and amazing facilities. Very good breakfast also
Stayed 1 night in Aug 2017

10/10 Excellent

Gunther

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel

Nice hotel with good thermal bath. Good service. Nice rooms. Perfect place for relaxing.
Stayed 5 nights in Apr 2025

10/10 Excellent

Eberhard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

10/10 Excellent

Mats

Stayed 1 night in Mar 2025

8/10 Good

Thomas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

gut

Stayed 1 night in Feb 2025

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Alles war perfekt und sehr erholsam!
Stayed 1 night in Mar 2025

10/10 Excellent

Thomas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Alles gut

Alles gut
Stayed 1 night in Feb 2025

8/10 Good

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

8/10 Good

Frani

Liked: Cleanliness, staff & service, property conditions & facilities
Das Personal ist in jedem Bereich super nett gewesen. Alles war sauber… wir kommen definitiv wieder
Stayed 2 nights in Feb 2025

8/10 Good

Silke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Alles super
Stayed 4 nights in Feb 2025