2/10 Terrible
Lorita
Travelled with partner
4 May 2025
I waited over an hour and a half at the front desk because the computer was running slow so the front desk clerk asked me to book the room on my phone . I did and she said there was no reservations for me but I received a itinerary number and was provided a receipt for the room on my phone. She put me in a room and as soon As I got in bed she called me to come to the front desk to sign a disclosure document. Then at check out we were late for a church service that we drove to beaumont texas for because a different lady said the computer was running slow and I had to wait to make sure everything was complete before I left the hotel. This is unacceptable and unprofessional service we were provided with.
Lorita
Stayed 1 night in May 2025