6/10 Okay
Elizabeth
1 Mar 2024
Liked: Cleanliness, staff & service, room comfort
Not the same Hotel 😢
We stay here a lot and this time the service at the Front desk was terrible. I made my reservation through Hotels.com and ended up adding a night , so I had two reservations. Explained at the front desk and sent email to hotel prior to arrival. (No reply back). So when I got there, I asked for a certain area of the hotel which was not available. She put me in a room right off the elevator and Ice machine as her first choice for us. As soon as I got there I called to be moved to a room that was not off the elevator. Then, they came and told us we had to check out when we clearly had gone over the fact that I had two reservations and was told I would stay in same room for both nights. Then the key didn’t work so we had to get new keys on the second day. I had to make at least three calls to the front desk to keep confirming these details. The new room was old and the bath faucets are loose and move all over the wall. No extra supplies were in the room. All product is in big containers now that anyone can manipulate and mess with. Gross to use the same bottled product that others have. If you take a bath, you have to stand up to get soap and shampoo which was not fun or safe. No blankets for the bed in room. It was just. A huge disappointment to find our hotel not at all as we have experienced in the past. No one seemed to try to help us, we had to keep contacting to make things right for us. So many distractions for the fact we had two reservations.
Elizabeth
Stayed 1 night in Feb 2024