6/10 Okay
Francesca
Travelled with partner
2 June 2025
The hotel is a means to an end when you
Have an early flight I get it. However the staff are so rude to the point of ridiculous. I sent emails before I arrived regarding the airport shuttle- many in fact the reply was always rude. I arrived checkin staff rude -Dinner at the restaurant - staff rude - got up
Early the next day for my flight - 2.30 am went to reception was told “ you do realise the airport doesn’t open until 4.30am” huh???? No I don’t given no one mentioned that to me despite the amount of times I spoke to staff about the airport shuttle!!! I wasn’t the only hotel guest to be ready for their flight to find this. All in all the staff here and indeed the management need to do better - I get it we are transient tourists but we were made to feel soo bad and it’s just not acceptable. My advice find something elsewhere if you can get the the airport on time foe your flight.
Francesca
Stayed 1 night in Jun 2025