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Lucky Bansko Aparthotel SPA & Relax

Photo gallery for Lucky Bansko Aparthotel SPA & Relax

3 indoor pools, seasonal outdoor pool, lifeguards on site
Hypo-allergenic bedding, down duvets, minibar, in-room safe
Lobby sitting area
Sauna, hot tub, steam room, Turkish bath/hammam, body treatments
3 indoor pools, seasonal outdoor pool, lifeguards on site

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Spa pool
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
The current price is AU$193
includes taxes & fees
17 June - 18 June

Explore the area

View map
4-10 Kir Blago Todev Street, Bansko, 2770
  • Place, Holy Trinity Church
    โ€ช10 min walkโ€ฌ
  • Place, Bansko Ski Resort
    โ€ช3 min driveโ€ฌ
  • Place, Bansko Gondola Lift
    โ€ช3 min driveโ€ฌ

Room options

View all photos for Deluxe Apartment, 1 Queen Bed with Sofa bed

Deluxe Apartment, 1 Queen Bed with Sofa bed

Deluxe Apartment, 1 Queen Bed with Sofa bed

  • City view
  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Queen Sofa Bed
  • Free Wi-Fi

View all photos for Standard Studio

Standard Studio

Standard Studio

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Apartment

Standard Apartment | Living area

Standard Apartment

  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Standard Plus Apartment

Standard Plus Apartment

Standard Plus Apartment

  • City view
  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Large Single Sofa Bed
  • Free Wi-Fi

View all photos for Executive Apartment

Executive Apartment

Executive Apartment

  • Mountain view
  • 65 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Luxury Studio

Luxury Studio

Luxury Studio

  • City view
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds
  • Free Wi-Fi

About the area

Bansko

A luxury stay in the heart of Bansko awaits you at Lucky Bansko Aparthotel SPA & Relax. Within just a 10-minute stroll, you'll find Holy Trinity Church and Chapel of the Holy Virgin. Highlights at this ski hotel include 3 restaurants, 3 indoor swimming pools and a full-service spa. .A relaxing visit to Lucky Bansko can include deep-tissue massages, hot stone massages and aromatherapy along with access to the sauna and hot tub. The restaurant, Le Bistro, serves international cuisine and is open for lunch and dinner. Nutri bar is the hotel's own cocktail bar. Enjoy the free kids' club, gym, Turkish bath/hammam and Hot tub. 1722 square feet (160 square metres) of event facilities include 3 meeting rooms and conference space, and other business amenities include a business centre. Additionally, you'll find free Wi-Fi in public areas, a sauna and a seasonal outdoor swimming pool. Each morning buffet breakfast is served between 7:30 AM and 10:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also free self parking, along with the convenience of a free ski shuttle. .Near this 5-property class Bansko hotel, you'll find Bansko Ski Resort.

What's nearby

  • Holy Trinity Church - 10 min walk - 0.9 km
  • Paisii Hilendarski Historical Center - 12 min walk - 1.0 km
  • Bansko Ski Resort - 3 min drive - 1.9 km
  • Vihren - 3 min drive - 1.9 km
  • Bansko Gondola Lift - 3 min drive - 2.2 km

Getting around

  • Sofia (SOF) - 141 min drive

Restaurants

  • โ€ชะฏะฝะธั†ะฐ - โ€ฌ6 min walk
  • โ€ชะœะฐะผะธะฝ ะšะพะปัŒะพ - โ€ฌ10 min walk
  • โ€ชDamyanitza - โ€ฌ12 min walk
  • โ€ชMehana Bai Kotse - โ€ฌ12 min walk
  • โ€ชะžั€ะปะพะฒะพ ะ“ะฝะตะทะดะพ - โ€ฌ9 min walk

About this property

Lucky Bansko Aparthotel SPA & Relax

After a day on the snow, indulge in a treatment at the full-service spa, soothe your muscles in the hot tub or take an invigorating swim in one of the 3 indoor swimming pools. Getting to the slopes is a breeze with the hotel's complimentary ski shuttle. Lucky Bansko Aparthotel SPA & Relax helps provide the perfect ski holiday with ski storage and ski passes. At the end of the day, order aprรจs-ski drinks at one of the hotel's 2 bars/lounges.

There are 3 restaurants on site. A computer station is on site and WiFi is free in public spaces. This luxury hotel also offers a children's pool, a complimentary children's club and a sauna. Self parking is free. A complete renovation of Lucky Bansko Aparthotel SPA & Relax was completed in September 2023.

Smoking is allowed in designated areas at this 5-star Bansko hotel.

  • 115 guestrooms or units
  • 5 levels
  • 2 buildings
  • 3 dining venues
  • 2 bars or lounges
  • Conference rooms
  • 1722 sq ft of conference space
  • 160 sq. m of conference space
  • Built in 2007
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Ski lift tickets
  • Ski equipment storage
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (limited hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Wedding services available
  • Games room or arcade
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar by the pool
Lucky Bansko Aparthotel SPA & Relax offers 115 air-conditioned accommodations with minibars and espresso makers. Beds feature down duvets. A pillow menu is available. Satellite televisions are provided. Bathrooms include a combined bath/shower unit, bathrobes, slippers and designer toiletries.

This Bansko hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and safes. Additionally, rooms include complimentary bottles of water and a hairdryer. Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

Lucky Bansko has 5 treatment rooms. Services include deep-tissue massages, hot stone massages, Thai massages and facials. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is open daily.

Similar properties

Exterior
Kempinski Hotel Grand Arena
Bansko
  • Pool
  • Breakfast included
  • Spa
  • Pet-friendly
4.7 out of 5, Exceptional, 322 reviews
The price is AU$250
includes taxes & fees
12 July - 13 July
Kempinski Hotel Grand Arena

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Free ski shuttle
  • Free secured, uncovered self parking on site
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:30 AM for a fee: EUR 15.33 for adults and EUR 10.22 for children
  • 2 bars/lounges
  • 3 restaurants
  • A poolside bar
  • Couples/private dining

Restaurants on site

  • Fondue
  • Le Bistro
  • Leonardo
  • Lobby bar
  • Nutri bar

Things to do

  • 3 indoor pools
  • Arcade/game room
  • Archery
  • Bicycles
  • Children's pool
  • Free children's club
  • Full-service spa
  • Gym
  • Hot tub
  • Playground
  • Sauna
  • Seasonal outdoor pool
  • Ski passes
  • Ski storage
  • Snow sports gear
  • Steam room
  • Stereo
  • TV in common areas

Family friendly

  • 3 indoor pools
  • Arcade/game room
  • Art supplies
  • Baby bath
  • Baby toys
  • Children's books
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • High chair
  • In-room babysitting
  • In-room cot
  • Lifeguards on site
  • Mini-fridge
  • Playground
  • Seasonal outdoor pool
  • Soundproofed rooms
  • Stroller

Conveniences

  • ATM
  • Limited-hour front desk
  • Luggage storage
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 1,722 square feet of conference space
  • 3 meeting rooms
  • Business centre
  • Computer station

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (100 centimetre wide door)
  • Stair-free path to entrance
  • Thin carpet in room
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible registration desk (120 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 2 buildings
  • 5 floors
  • At least 80% of food locally-sourced
  • Banquet hall
  • Built in 2007
  • Designated smoking areas
  • Fireplace in lobby
  • Lifeguards
  • Renovated entire property - September 2023
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Children's robes
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • TV with cable/satellite channels

Food and drink

  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Limited room service
  • Meal delivery service
  • Mini-fridge
  • Minibar

More

  • Air conditioning
  • Desk
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 10:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 7:30 AM - 10:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets: EUR 30.67 per pet, per day, plus a deposit of EUR 100 per stay
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 1.23 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 15.33 for adults and from EUR 10.22 for children
  • Airport shuttle fee: EUR 169.18 per vehicle (one-way, maximum occupancy 8)
  • Pet deposit: EUR 100 per stay
  • Pet fee: EUR 30.67 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, debit cards and cash. For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation.

Property Registration Number 205368289

We should mention

  • The seasonal pool will open on 15 May and close on 30 September.
  • Pool access available from 8:00 AM to 8:00 PM
  • One child aged 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Aparthotel Lucky Bansko
Bansko Aparthotel
Lucky Aparthotel
Lucky Aparthotel Hotel
Lucky Aparthotel Hotel Bansko
Lucky Bansko
Lucky Bansko & Relax Bansko
Lucky Bansko Aparthotel Hotel Bansko
Lucky Hotel Bansko
Lucky Bansko Aparthotel SPA & Relax Hotel
Lucky Bansko Aparthotel SPA & Relax Bansko
Lucky Bansko Aparthotel SPA & Relax Hotel Bansko

Frequently asked questions

What is the cancellation policy at Lucky Bansko Aparthotel SPA & Relax?

Lucky Bansko Aparthotel SPA & Relax offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Lucky Bansko Aparthotel SPA & Relax?

As of 11 June 2026, prices found for a 1-night stay for 2 adults at Lucky Bansko Aparthotel SPA & Relax on 17 June 2026 start from AU$193, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Lucky Bansko Aparthotel SPA & Relax?

Yep, Lucky Bansko Aparthotel SPA & Relax has a free self car park.

Is there a spa on site at Lucky Bansko Aparthotel SPA & Relax?

Yep, Lucky Bansko is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as deep-tissue massages.

Does Lucky Bansko Aparthotel SPA & Relax have a pool?

Take your pick from 3 indoor swimming pools, a seasonal outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying with a coldie from the bar. The pool is open 8:00 AM to 8:00 PM (Seasonal outdoor pool open from May 15 to September 30).

What luxury perks are available at Lucky Bansko Aparthotel SPA & Relax?

Lucky Bansko Aparthotel SPA & Relax features 3 indoor pools, a full-service spa and 3 restaurants.

Is Lucky Bansko Aparthotel SPA & Relax family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as highchairs and baby baths in the guestrooms, it's no surprise that Lucky Bansko Aparthotel SPA & Relax is a hit with families.

Does Lucky Bansko Aparthotel SPA & Relax serve breakfast?

You bet, buffet brekkie is available daily between 7:30 AM and 10:30 AM.

Is there a free airport shuttle available at Lucky Bansko Aparthotel SPA & Relax?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Lucky Bansko Aparthotel SPA & Relax?

Yep, they've got a poolside bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Lucky Bansko Aparthotel SPA & Relax?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Lucky Bansko Aparthotel SPA & Relax?

Furry friends are welcome at Lucky Bansko Aparthotel SPA & Relax, with food and water bowls on offer.

Lucky Bansko Aparthotel SPA & Relax Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 99 out of 130 reviews
Rating 8 - Good. 18 out of 130 reviews
Rating 6 - Okay. 8 out of 130 reviews
Rating 4 - Poor. 4 out of 130 reviews
Rating 2 - Terrible. 1 out of 130 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Petko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms and spa, Friendly staff.
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing stay

We were staying in the off season, we had the spa to ourselves and the staff was extra nice and let us check out very late .
Stayed 1 night in Sep 2024
Verified

10/10 Excellent

Eliza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, excellent breakfast, the hotel is very attentive to details!
Stayed 1 night in Jun 2024
Verified

10/10 Excellent

Yaniv

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ckean and beautiful, the spa was amazing and the staff wonderful!! Thank you
Stayed 3 nights in Jun 2025
Verified

10/10 Excellent

Mariya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always choosing it, because of the super nice staff and cleanliness.
Stayed 3 nights in Jul 2024
Verified

10/10 Excellent

Ozgur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spa and room size was very good. In general staff was very helpful except few person at reception who were not helpful in answering my questions about city and some restaurants
Stayed 3 nights in Jan 2025
Verified

10/10 Excellent

Itsik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel with fancy suites (two rooms). The rooms are very clean, and every day every guest gets a chocolate ball, and water bottle. The hotel is at the entrance to Bansko a 5-minute drive from the entrance to the Old Center. The hotel has free nearby parking. Not all staff speaks English but everyone is eager to help. Breakfast is rich and very good. There is a spa center, which includes a heated pool, hot tub and saunas.
Stayed 5 nights in Jul 2022
Verified

4/10 Poor

Hilli

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The staff were unfriendly and werenโ€™t helpful with information. The hotel forced us to book the NYE dinner which was very bad with vey poor food and entertainment and cost a lot. Wasnโ€™t value for money
Stayed 3 nights in Dec 2024
Verified

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay in Lucky Bansko! The staff was polite and always smiling, rooms were cleaned daily and complementary water bottles restocked and little treats left in the evening to enjoy before bed. The facilities are really good, the spa is maintained well, parking is big so there was never any issue with finding a space, a ski storage is also available with heated ski boot drying system. The best part is the shuttle to the ski slopes (additional charge) which saves hours queueing for the gondola lift. There was one small issue during our stay: we requested an iron in the evening prior to our new years eve party but all the irons were taken by the guests, so we were advised there could be a wait time of 5-10 min. After 1 hour of waiting and asking multiple times, the reception staff told us there is nothing they can do as they don't know where the irons are and they have advised the guests to return them but no one had. As a result we had to go out with creased outfits to a formal event. To avoid disappointment in the future, I would advise management to purchase more irons, or make a log of where the irons are and request these back after a certain time.
Stayed 4 nights in Dec 2024
Verified

10/10 Excellent

Maurรญcio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente estadia

ร“timo. Quarto grande. Spa sensacional. Cafรฉ da manhรฃ nรฃo convencional mas delicioso
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
SPA ist absolut top!
Stayed 2 nights in Oct 2024
Verified

10/10 Excellent

GEORGIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was perfect.High quality of services.
Stayed 1 night in May 2022
Verified

10/10 Excellent

Kirstin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, staff were a credit to the hotel. Great facilities.
Stayed 5 nights in Feb 2022
Verified

6/10 Okay

SOTIRIOS

Liked: Cleanliness
Disliked: Staff & service

Unfortunately I was disappointed

Unfortunately we were disappointed. The room it's too overpriced. For the price of 200 euros per night you can find a lot of better hotels in Bansko at half price. The hotel doesn't look for a 5 star hotel. The room doesn't look like the photos it's too basic like a 2,3 star room hotel and the mattress was too cheap I wake up with backpains. The worst thing was the stuff espessialy at the reception. Unhappy persons who doesn't want to help you, they barely speak English and they don't explain to you anything about the hotel and the facilities you have already paid. The only positive things are the breakfast and the cleanliness of the hotel. The spa was OK but the rooms of sauna and steam bath were too small for 2 persons only. You can find even in 3 star hotels spa's triple in size.
Stayed 2 nights in Feb 2022
Verified

10/10 Excellent

Itay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great

Great. A little bit hot in the hotel and in the dining room that it was impossible to eat and enjoy.
Stayed 7 nights in Jan 2022
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Really nice. Spa needs extended hours.

Nice, clean rooms and facilities. Buffet breakfast during the weekend was great, it's a shame it wasn't available on Monday where a la carte with significantly smaller choice was offered. Spa closes too early - at 8pm so if you like evening massage they book 6 or 7pm latest which I personally find weird - too early to eat before massage, too relaxed to dress up to go out and eat after. Services should be at least until 10pm.
Stayed 1 night in Oct 2021
Verified

10/10 Excellent

Ventsislav

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was terrific , the staff was profesional and kind. Recommended with 10 stars
Stayed 1 night in Sep 2021
Verified

8/10 Good

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

smart place to stay in bansko

Comfortable and service oriented hotel outside main center in bansko. excellent offering of transportation to and from ski and city center. good offering of restaurants in or nearby the hotel.
Stayed 7 nights in Jan 2020
Verified

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Das Hotel ist ideal fรผr Kinder und auch fรผr Eltern, um eine Auszeit zu nehmen. Wir haben es wirklich genossen
Stayed 4 nights in Feb 2020
Verified

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Everything was great with the stay from the room to the frequent shuttle service. Unfortunately I had a ski accident on 31st Dec, which meant not being able to leave the room as per Doctor's instructions. The reception staff didn't show any empathy to find us some dinner on NYE since we couldn't leave the hotel. We tried ordering room service, asking the reception to see if they have any no-shows at one of the 3 restaurants or any places we might be able to order some take out. They simply said they can not help us in anyway here. We had expected a better service from a 5 star hotel when it comes to unforeseen incidents such as this one.
Stayed 6 nights in Dec 2019
Verified

10/10 Excellent

Moe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay. Parents loved it. Amazing service, facilities and perfect location.
Stayed 2 nights in Jun 2019
Verified

8/10 Good

DIMITRA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good hotel but...

Our stay was good but on Monday, early in the morning at 8:30 we woke up from drill sound because they propably had repairs. We were never informed about this inconvinience. They could deal with it later. Moreover, the spa area was crowded and you couldn't relax due the bad behaviour of some kids. This is a very good hotel and I feel sorry because the quality isn't like it used to be. If you make more rooms for more visitors then you have to expand the facilities like the pool and the spa area.
Stayed 3 nights in Mar 2019
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness
A lot of child in spa center .there was a lot of lightning in spa center. The water in cold pool it was dirty..
Stayed 4 nights in Mar 2019
Verified

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

ื—ื•ื•ื™ื” ืœื ื˜ื•ื‘ื”

ืกืš ื”ื›ืœ ื—ื•ื•ื™ื” ืœื ื˜ื•ื‘ื”, ืœื ื• ื‘ืžืœื•ืŸ 7 ืœื™ืœื•ืช, ืงื™ื‘ืœื ื• ื—ื“ืจ ื‘ืงื•ืžืช ื”ื›ื ื™ืกื” (ืงื•ืžื” 1) ืขื ืจื™ื— ืจืข, ื ื•ืฃ ืœื—ื ื™ื” ื•ื”ืžื•ืŸ ืจืขืฉ ืžื”ื›ื ื™ืกื” ื•ืžืžืกืขื“ืช ื”ืžืœื•ืŸ ื•ื”ืžืฉื—ืงื™ื™ื” ืฉื”ื™ื• ืชื—ืชื™ื ื•. ืขื ืงื‘ืœืช ื”ื—ื“ืจ ื‘ื™ืงืฉื ื• ืœื”ื—ืœื™ืฃ ื—ื“ืจ, ื‘ื™ืฉืจื• ืœื ื• ืฉืœื ื ื•ืชืจื• ื—ื“ืจื™ื ืคื ื•ื™ื™ื ื•ืฉืงื™ื‘ืœื ื• ืืช ื”ื—ื“ืจ ื”ื–ื” ื›ื™ ืœื ื‘ื™ืงืฉื ื• ืžืฉื”ื• ืžืกื•ื™ื™ื ื‘ื”ื–ืžื ื”. ืœืจื•ื‘ ื”ืฉื™ืจื•ืช ืœื ื”ื™ื” ืื“ื™ื‘. ืฉื™ืจื•ืช ื”ืฉืื˜ืœื™ื ืื™ื ื• ืชื“ื™ืจ ืžืกืคื™ืง ื•ืžืฆืื ื• ืขืฆืžื ื• ื–ืงื•ืงื™ื ืœืžื•ื ื™ื•ืช ื›ื“ื™ ืœื”ื’ื™ืข ืœืžืจื›ื– ื”ืขื™ื™ืจื” ื•ื—ื–ื•ืจ. ื ืงื™ื•ืŸ ื”ื—ื“ืจ ืœื ื”ื™ื” ื˜ื•ื‘. ืžืชืงื ื™ ื”ืกืคื ืงื˜ื ื™ื ืžืื•ื“. ื‘ืžื”ืœืš ื”ืฉื”ื•ืช ื‘ื™ืงืฉื ื• ืœืฉื•ื—ื— ืขื ืžื ื”ืœ. ื”ืžื ื”ืœ ืœื ื—ื–ืจ ืืœื™ื ื•. ืžื ื™ืกื™ื•ื ื ื•, ืœื ื”ื™ื™ื ื• ืžืžืœื™ืฆื™ื ืขืœ ื”ืžืœื•ืŸ.
Stayed 7 nights in Mar 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel, a few issues initially, but they were sorted quickly. Pool and spa area are excellent, as is the food. One of the best holidays I have had for a long time.
Stayed 7 nights in Feb 2019