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Renaissance Bangkok Ratchaprasong Hotel

5.0 star property
Luxury hotel connected to a shopping centre in Bangkok with a full-service spa

Photo gallery for Renaissance Bangkok Ratchaprasong Hotel

Indoor pool
View from property
Point of interest
Poolside bar
Breakfast, lunch, dinner served; international cuisine

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Bar
  • Room service
  • Parking included
The current price is AU$291
includes taxes & fees
19 May - 20 May

Explore the area

Map
518/8 Ploenchit Road, Bangkok, Bangkok, 10330
  • Erawan Shrine
    ‪4 min walk‬
  • CentralWorld Shopping Complex
    ‪9 min walk‬
  • Pratunam Market
    ‪16 min walk‬
  • Bangkok (BKK-Suvarnabhumi Intl.)
    ‪36 min drive‬

Room options

View all photos for Room, 1 King Bed, Non Smoking

Premium bedding, down duvets, pillow-top beds, minibar

Room, 1 King Bed, Non Smoking

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Pillow menu
  • 38 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Studio Suite, 1 Bedroom, Corner

Premium bedding, down duvets, pillow-top beds, minibar

Studio Suite, 1 Bedroom, Corner

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Pillow menu
  • 46 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

Premium bedding, down duvets, pillow-top beds, minibar

Executive Room, 1 King Bed

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Mini-fridge
HDTV
  • 38 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking

Premium bedding, down duvets, pillow-top beds, minibar

Room, 2 Double Beds, Non Smoking

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Pillow menu
  • 38 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking

Premium bedding, down duvets, pillow-top beds, minibar

Room, 1 King Bed, Non Smoking

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Pillow menu
  • 38 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking

Premium bedding, down duvets, pillow-top beds, minibar

Room, 2 Double Beds, Non Smoking

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Pillow menu
  • 38 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Executive Suite, 1 Bedroom, Non Smoking

Executive Suite, 1 Bedroom, Non Smoking

Executive Suite, 1 Bedroom, Non Smoking

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Mini-fridge
HDTV
  • 72 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Executive Room, 2 Double Beds

Premium bedding, down duvets, pillow-top beds, minibar

Executive Room, 2 Double Beds

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Mini-fridge
HDTV
  • 38 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Club Studio Suite, 1 King Bed, Non Smoking

Premium bedding, down duvets, pillow-top beds, minibar

Club Studio Suite, 1 King Bed, Non Smoking

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Pillow menu
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Studio Suite, 1 Bedroom

Club Studio Suite, 1 Bedroom

Club Studio Suite, 1 Bedroom

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Mini-fridge
HDTV
  • 46 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 3 Bedrooms, Non Smoking

Club Suite, 3 Bedrooms, Non Smoking

Club Suite, 3 Bedrooms, Non Smoking

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Mini-fridge
HDTV
  • 62 sq m
  • City view
  • Sleeps 6
  • 3 Double Beds

View all photos for Club Suite, 1 King Bed, Corner

Club Suite, 1 King Bed, Corner

Club Suite, 1 King Bed, Corner

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Mini-fridge
HDTV
  • 62 sq m
  • Sleeps 3
  • 1 King Bed

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About the area

Bangkok

Renaissance Bangkok Ratchaprasong Hotel places you in the centre of Bangkok, connected to a shopping centre and within a short 5-minute stroll of Erawan Shrine and Central Embassy. Highlights at this luxury hotel include a full-service spa, a restaurant and an indoor swimming pool. .A day of pampering can include massages, body wraps and body scrubs along with access to the sauna and steam room. The restaurant, Flavors, serves international cuisine and is open for breakfast, brunch, lunch and dinner. R Bar is the hotel's own sports bar, serving drinks along with breakfast and lunch. Enjoy the 24-hour gym, Hot tub and sauna as well as access to aerobics classes. 14203 square feet (1319 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a business centre and limo/town car service. Plus you'll find free Wi-Fi in public areas and laundry facilities. Each morning buffet breakfast is served between 6:00 AM and 10:30 AM. There's also free valet parking, along with the convenience of an airport shuttle. .Sights within a 10-minute walk of this 5-property class Bangkok City Centre hotel include Gaysorn Plaza and CentralWorld Shopping Complex.

What's nearby

  • Erawan Shrine - 4 min walk - 0.4 km
  • CentralWorld Shopping Complex - 9 min walk - 0.8 km
  • Siam Paragon Mall - 13 min walk - 1.2 km
  • Pratunam Market - 16 min walk - 1.4 km
  • Siam Center - 16 min walk - 1.4 km

Getting around

  • Chit Lom BTS Station - 3 min walk
  • Bangkok Makkasan Station - 8 min drive
  • Bangkok (DMK-Don Mueang Intl.) - 32 min drive

Restaurants

  • ‪Mongkok Sukiyaki - ‬1 min walk
  • ‪เสวย - ‬1 min walk
  • ‪Yuyu Fish Ball Noodle (ก๋วยเตี๋ยวลูกชิ้นปลายูยู่) - ‬4 min walk
  • ‪Early Bird บีทีเอสชิดลม - ‬2 min walk
  • ‪ChaTraMue - ‬2 min walk

About this property

Renaissance Bangkok Ratchaprasong Hotel

Luxury hotel connected to a shopping centre in Bangkok with a full-service spa
Renaissance Bangkok Ratchaprasong Hotel offers its guests a full-service spa, an indoor pool, and Access to hot tub. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a business centre, meeting rooms, and limo/town car service. Event space at this hotel measures 14203 square feet (1319 square metres) and includes conference space. A 24-hour fitness centre, a sauna, and multilingual staff are also featured at the luxury Renaissance Bangkok Ratchaprasong Hotel. An airport shuttle (available 24 hours) is available for a fee. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 5-star Bangkok hotel.

  • 1 building
  • 327 guestrooms or units
  • 22 levels
  • Conference rooms
  • 14203 sq ft of conference space
  • 1319 sq. m of conference space
  • Built in 2009
  • Childcare (surcharge)
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Renaissance Bangkok Ratchaprasong Hotel offers 327 accommodations with minibars and laptop-compatible safes. This individually decorated and furnished accommodation includes sofa beds. Pillowtop beds feature down duvets and premium bedding. A pillow menu is available. 42-inch LCD televisions come with premium satellite channels. Bathrooms include a separate bath and shower with a rainfall showerhead, bathrobes, slippers and designer toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has 7 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 12 years old are not allowed in the spa.

Languages

Chinese (Cantonese), Chinese (Mandarin), Danish, English, French, German, Japanese, Malay, Thai

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:30 AM for a fee: THB 882.75 for adults and THB 441 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Couples/private dining

Restaurants on site

  • Fei Ya
  • Flavors
  • La Tavola
  • R Bar

Things to do

  • 24-hour gym
  • Designer stores
  • Fitness classes
  • Full-service spa
  • Hot tub
  • Indoor pool
  • Sauna
  • Shopping centre
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Free cot
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities
  • Mini-fridge
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 14,203 square feet of conference space
  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • Vegetable garden

Full-service spa

  • 7 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Grab bar near toilet
  • Hardwood flooring in room
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height electrical sockets in bathroom
  • Visual fire alarm
  • Wheelchair accessibility
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)
  • Sofa bed

Bathroom

  • Bidet
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Mini-fridge
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free weekday newspapers
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:30 PM please contact the property in advance using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Renaissance Bangkok Ratchaprasong Hotel

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for THB 1765.5 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately THB 882.75 for adults and from THB 441 for children
  • Airport shuttle fee: THB 2500 per vehicle (one way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: THB 1765.5 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, mobile payments and cash
Mobile payment options include: Alipay and WePay
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, cash, mobile payments, Alipay and WePay.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Pool access available from 6:00 AM to 10:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Bangkok Ratchaprasong Hotel
Renaissance Bangkok Ratchaprasong
Renaissance Bangkok Ratchaprasong Hotel
Renaissance Bangkok Ratchaprasong Hotel Bangkok
Renaissance Bangkok Ratchapra

Frequently asked questions

What is the cancellation policy at Renaissance Bangkok Ratchaprasong Hotel?

Renaissance Bangkok Ratchaprasong Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Renaissance Bangkok Ratchaprasong Hotel?

As of 28 Apr 2025, prices found for a 1-night stay for 2 adults at Renaissance Bangkok Ratchaprasong Hotel on 19 May 2025 start from AU$290.85, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Renaissance Bangkok Ratchaprasong Hotel?

Yep, Renaissance Bangkok Ratchaprasong Hotel has a free self car park and free valet parking.

Is there a spa on site at Renaissance Bangkok Ratchaprasong Hotel?

Yep, there is an onsite spa at Renaissance Bangkok Ratchaprasong Hotel. It has a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Renaissance Bangkok Ratchaprasong Hotel have a pool?

Renaissance Bangkok Ratchaprasong Hotel has a pool and an indoor pool. Grab your bathers and lounge poolside while enjoying with a coldie from the bar. The pool is open 6:00 AM to 10:00 PM.

What makes Renaissance Bangkok Ratchaprasong Hotel a romantic place to stay?

1 hot tub and couples spa treatments, as well as rainfall showerheads and pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Renaissance Bangkok Ratchaprasong Hotel.

Is Renaissance Bangkok Ratchaprasong Hotel family-friendly?

You bet! With amenities such as babysitting services and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Renaissance Bangkok Ratchaprasong Hotel is a hit with families.

Does Renaissance Bangkok Ratchaprasong Hotel serve breakfast?

Sure does, buffet brekkie is served daily between 6:00 AM and 10:30 AM.

Is there a free airport shuttle available at Renaissance Bangkok Ratchaprasong Hotel?

No, but there's an airport shuttle that runs 24 hours a day for a fee.

Is there a bar or restaurant at Renaissance Bangkok Ratchaprasong Hotel?

Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Renaissance Bangkok Ratchaprasong Hotel?

Check-in begins at 2 PM. Check-out time is noon.

Are pets allowed at Renaissance Bangkok Ratchaprasong Hotel?

No, pets and service animals are not allowed.

Renaissance Bangkok Ratchaprasong Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 590 out of 1001 reviews
Rating 8 - Good. 322 out of 1001 reviews
Rating 6 - Okay. 56 out of 1001 reviews
Rating 4 - Poor. 26 out of 1001 reviews
Rating 2 - Terrible. 7 out of 1001 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Farah

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is great. Super convenient and clean and safe and posh.
Stayed 2 nights in Dec 2024

8/10 Good

Michael

Business traveller
Liked: Cleanliness, staff & service, room comfort
Usually my go to place in Bangkok. Pool and weight room are very good. Room as spacious. Location is excellent. Service is quite good. Hotel seems a little tired though.
Stayed 3 nights in Jan 2025

10/10 Excellent

Chun Fong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Quang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional stay. Will definitely return in the future.
Stayed 10 nights in Dec 2024

8/10 Good

Kar Mun

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location
Stayed 2 nights in Jan 2025

10/10 Excellent

Yit

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an outstanding stay at this hotel! The room we stayed in had a double bed; it was clean and modern. The bathroom was upscale with a walk-in shower and bathtub. The breakfast buffet was unique for the class of hotel, offering juicing made to order from fruits you select. They also have a variety of pre-juiced fruit and dairy and non-dairy drinks in small glass carafes. They even have a dedicated vegetarian food section and a wonderful baked goods section where we enjoyed the pistachio cream-filled and topped croissant. We were cheerfully greeted by the hostess Beam, who helped us find our table and, as a nice gesture, prepared our coffee to order. Overall, it was a delightful experience, and we would highly recommend this hotel for anyone looking for a comfortable and exceptional stay!
Stayed 3 nights in Dec 2024

10/10 Excellent

JIM HAO, MILPITAS

Stayed 7 nights in Dec 2024

6/10 Okay

Sharlene

Travelled with family and small children
Liked: Cleanliness, staff & service
Housekeeping can be improved. I have been staying in this hotel every year and always loved it. However, housekeeping standard did not maintain.
Stayed 4 nights in Dec 2024

10/10 Excellent

Amaz

Stayed 1 night in Dec 2024

10/10 Excellent

Hesham

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
amazing hotel staff very friendly and knowledgeable very closed to major shopping malls
Stayed 7 nights in Dec 2024

8/10 Good

Mun Hoan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is very convenient to access nearby shopping area
Stayed 4 nights in Dec 2024

10/10 Excellent

Jeffrey

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super location. Next to BTS and major malls
Stayed 2 nights in Dec 2024

4/10 Poor

Dragan

.
Stayed 6 nights in Dec 2024

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

6/10 Okay

Audrey, Yen Yen

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This hotel's saving grace were the housekeeping and breakfast staff. For a five star hotel, one would expect better services and warmer hospitality from the check in staff and concierge. We had to open the hotel doors on our own while struggling with our luggage, strangely, there weren't staff to assist us even though it wasn't a busy evening with guests arriving. Upon arriving in the late evening, the check in staff was reserved though polite. She wasn't forthcoming about providing information on the amenities but just handed a card with information pertaining to facilities. I even had to ask her where the lift lobby was, and she just pointed. I strongly believe that the concierge and check in staff are very important in creating a good impression of the establishment, hence if visitors were to stay in this hotel expecting 5 star treatment, they will be sorely disappointed.
Stayed 6 nights in Dec 2024

10/10 Excellent

Kenneth

Liked: Amenities
Everything was great. The staff and the restaurants are amazing and reasonable.
Stayed 7 nights in Dec 2024

6/10 Okay

inan, Wilmington

Liked: Staff & service, amenities
My room is smells like fried eggs when stop the AC
Stayed 1 night in Dec 2024

10/10 Excellent

William

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 13 nights in Nov 2024

10/10 Excellent

Raymond

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

10/10 Excellent

alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Nov 2024

2/10 Terrible

David

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I talked to the staff to my booking to arrive two days later, and they said they’d contact Expedia to take care of it on my behalf. They then charged me for those nights, and informed me that I would have had to contact Expedia myself, and that they could not do anything themselves. I did then write to Expedia, and they requested the hotel reimburse the canceled nights. The hotel then refused Expedias request to reimburse. I have written evidence of this in hotel computer records. I found out from one of the staff that the Marriot charges local staff personally from their salaries for these kinds of chargebacks, and that is why they fight so hard against customers. Especially since $200 is a large amount for a local Thai salary. Very exploitative labor practices, and disconcerting to find out that this may be happening on a global scale.
Stayed 8 nights in Nov 2024

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
V clean, helpful staff, good food
Stayed 8 nights in Oct 2024

10/10 Excellent

Sydney

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are very good and attentive.
Stayed 4 nights in Sep 2024

10/10 Excellent

SHUFEN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2024

10/10 Excellent

CHUYA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2024