6/10 Okay
mehrdad
29 May 2025
I arrived at 9pm, at residence hotel, i was checked in room 808, a disaster, horible condition washroom practically unusable totally in contrast to the website pictures. I complained to the front desk to no avail. Next morning i talked to the manager Mr. Kay, he inspected my room and gracefully agreed to change my room to 314. Much better condition however not without its own issues. 1- No internet wifi signal which until i left was not rectified. I used all my data. Shower water temperature control was not working, either burning hot or cold nothing in between. Aircon was not working properly and was filled with black mold. Mr. Kay fixed all issues, but the he was terminated before he could fix the wifi. Kay was the only person who helped me and was extremely courteous and friendly he was an asset. Breakfast and the service was excellent. Room service also excellent.
mehrdad
Stayed 10 nights in May 2025