Crerar - accommodation in Ballachulish

First of all the desk staff were obliviously disrespectful to my 86 year old mother, leaving her to drag her luggage up a flight of stairs! No offer to help her! They were flippant! Rude! When we had a problem with the reservation there was no empty! Just rude and disrespectful, when they should be apologetic and helpful. The room had no tissues, no facecloths, no pen or paper, no bible, no microwave and no refrigerator! I have insulin that needs refrigerating! There was a light shining directly into our bedroom window all night long that was very disturbing also a light was shining under our door going off and on all night long! The dinner was way too expensive and made me sick! I had diarrhea all night long! The breakfast eggs were Cold practically inedible and the staff were rude to us practically accusing us of stealing! There was only one coffee in the room! When I asked for ice I was told to go to the bar to get it. Then the bar tender made a stink about me getting some! Said he didn’t have much! Because of the reservation mix up we did not get our room cleaned! The hallway was damp and musty smell very bad. Now, the only positive was our server named Chloe! She was GREAT and put all the other staff to shame! You really need to retrain your team!

I’ve stayed here many times and each time I’m greeted with wonderful, thoughtful staff. The hotel has only a few things (like the hallway) that are a tad dated, but the rooms are gorgeous. The pool and sauna are lovely, and the restaurant is incredible. This is a must stay!!

Clean amenities