4/10 Poor
Victoria
Travelled with partner
1 Jan 2026
We booked an "accessible" room in September and confirmed and paid for this room. When we arrived we were told that room was not available & they gave us a room next to the pool. It was New Years Eve and they had a very loud party outside by the pool. We had been traveling since 3 am. and were hoping to get some sleep. It was IMPOSSIBLE to sleep. It began to slow down by around 10:30 but continued until sometime in the morning. After putting my earphones in with Music & THEN covering that with earmuffs (I had traveled from 10 degree weather in CT) I was able to fall asleep but noise would continue to wake me every couple of hours until around 2:00 am. So Not Good. Also at dinner the main course was excellent, but dessert - brownies took 1/2 hour to arrive & were burnt black - not edible. They did not even take the cost of the brownies off our bill. We left a tip because we did not want to ruin New Years Eve for the waitress but truthfully it was the worst STAY EVER!
Victoria
Stayed 1 night in Dec 2025























