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Hyatt Regency Baku

5.0 star property
Luxury hotel with full-service spa and bars/lounges

Photo gallery for Hyatt Regency Baku

Terrace/patio
Creator video
City view
Fitness facility
Indoor pool, outdoor pool, pool umbrellas, pool loungers

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • Spa
  • Parking included
The current price is AU$203
includes taxes & fees
8 Nov - 9 Nov

Explore the area

View map
1033 Izmir Street, Baku, AZ1065
  • Place, Nizami Street
    ‪3 min drive‬
  • Place, 28 Mall
    ‪3 min drive‬
  • Place, Fountain Square
    ‪4 min drive‬
  • Airport, Baku (GYD-Heydar Aliyev Intl.)
    ‪21 min drive‬

Room options

View all photos for Club Room, 1 King Bed

Minibar, in-room safe, desk, soundproofing

Club Room, 1 King Bed

8.0 out of 10
Very good
(1 review)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
LCD TV
Separate bath and shower
  • 45 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed

Minibar, in-room safe, desk, soundproofing

Room, 1 King Bed

9.2 out of 10
Wonderful
(7 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Separate bath and shower
Eco-friendly toiletries
  • 45 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Single Beds

Minibar, in-room safe, desk, soundproofing

Room, 2 Single Beds

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Separate bath and shower
Eco-friendly toiletries
  • 45 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Club Room, 2 Single Beds

Minibar, in-room safe, desk, soundproofing

Club Room, 2 Single Beds

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
LCD TV
Separate bath and shower
  • 45 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Regency, Suite, 1 King Bed

Regency, Suite, 1 King Bed

Regency, Suite, 1 King Bed

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
LCD TV
  • 80 sq m
  • 8 bedrooms
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Single Beds

Minibar, in-room safe, desk, soundproofing

Room, 2 Single Beds

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Separate bath and shower
Eco-friendly toiletries
Private bathroom
  • 45 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Room, 1 King Bed

Room, 1 King Bed

Room, 1 King Bed

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Separate bath and shower
Eco-friendly toiletries
Private bathroom
  • 45 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Regency, Executive Suite

Minibar, in-room safe, desk, soundproofing

Regency, Executive Suite

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
  • 120 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room With 2 Twin Beds

Bathroom

Room With 2 Twin Beds

  • Sleeps 3

View all photos for King Room With View

Minibar, in-room safe, desk, soundproofing

King Room With View

  • Sleeps 3

View all photos for 2 Twin Beds With View

Minibar, in-room safe, desk, soundproofing

2 Twin Beds With View

  • Sleeps 3

View all photos for King Room-Club Access

Minibar, in-room safe, desk, soundproofing

King Room-Club Access

  • Sleeps 3

View all photos for 2 Twin Beds With Club Access

Minibar, in-room safe, desk, soundproofing

2 Twin Beds With Club Access

  • Sleeps 3

View all photos for King Room

Minibar, in-room safe, desk, soundproofing

King Room

  • Sleeps 3

View all photos for Regency King Suite

Minibar, in-room safe, desk, soundproofing

Regency King Suite

  • Sleeps 3

Presidential Suite

  • Sleeps 3

About the area

Baku

A luxury stay in the heart of Baku awaits you at Hyatt Regency Baku. You'll be 2.6 km (1.6 mi) from Fountain Square and 3 km (1.9 mi) from 28 Mall. Highlights at this family-friendly hotel include 2 bars/lounges, a full-service spa and a restaurant. .A day of pampering at World Class Spa & Fitness can include massages, aromatherapy and reflexology along with access to the sauna and steam room. The restaurant, Mezzo, serves Mediterranean cuisine and is open for breakfast, lunch and dinner. Café Armaiti is the hotel's own sports bar. Enjoy the indoor swimming pool, outdoor swimming pool, free kids' club and 24-hour gym. 23681 square feet (2200 square metres) of event facilities include meeting rooms and a conference centre, and other business amenities include a business centre and limo/town car service. Additionally, you'll find free Wi-Fi in public areas, a sauna and a coffee shop/cafe. Each morning buffet breakfast is served between 6:30 AM and 10:30 AM. There's also free self parking, along with the convenience of an airport shuttle. .With a stay at this 5-property class Baku hotel, you'll be 3.1 km (1.9 mi) from Nizami Museum and 3.5 km (2.2 mi) from Maiden's Tower.

What's nearby

  • Nizami Street - 3 min drive - 2.6 km
  • Baku City Circuit - 3 min drive - 2.6 km
  • 28 Mall - 3 min drive - 3.3 km
  • Fountain Square - 4 min drive - 3.7 km
  • Maiden's Tower - 4 min drive - 3.7 km

Getting around

  • 8 Noyabr Metro Station - 7 min drive
  • Baku (GYD-Heydar Aliyev Intl.) - 38 min drive

Restaurants

  • ‪Mezzo Restaurant - ‬2 min walk
  • ‪Scallini Lounge Baku - ‬5 min walk
  • ‪Coffeelea - 2 - ‬10 min walk
  • ‪CafeCity Five - ‬6 min walk
  • ‪Jasmine - ‬8 min walk

About this property

Hyatt Regency Baku

Luxury hotel with full-service spa and bars/lounges
Hyatt Regency Baku offers its guests a full-service spa, an indoor pool, and an outdoor pool. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre, meeting rooms, and limo/town car service. Event space at this hotel measures 23681 square feet (2200 square metres) and includes a conference centre. A 24-hour fitness centre, a sauna, and spa services are also featured at the luxury Hyatt Regency Baku. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

This 5-star Baku hotel is smoke free.

  • 1 building
  • 159 guestrooms or units
  • 8 levels
  • 2 bars or lounges
  • Conference rooms
  • 23681 sq ft of conference space
  • 2200 sq. m of conference space
  • Built in 1999
  • Deli
  • Kid's club (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Coffee shop
  • Bar by the pool
  • Dining venue
Hyatt Regency Baku offers 159 accommodations with minibars and laptop-compatible safes. 37-inch LCD televisions come with satellite channels. Bathrooms include a separate bath and shower, bathrobes, slippers and designer toiletries.

This Baku hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

World Class Spa & Fitness has 3 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and detox wraps. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 14 years old are not allowed in the spa without adult supervision. Guests under 3 years old are not allowed in the spa.

Similar properties

Couples treatment room(s), steam room, body treatments
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  • Pool
  • Spa
  • Pet-friendly
  • Parking included
4.3 out of 5, Excellent, 467 reviews
The price is AU$155
includes taxes & fees
9 Nov - 10 Nov
Baku Marriott Hotel Boulevard

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Limo/town car service
  • Free extended parking on site
  • Free RV/bus/lorry parking on site

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: AZN 29.50 for adults and AZN 15 for children
  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Café Armaiti
  • Gourmet Shop
  • Mezzo

Things to do

  • 24-hour gym
  • Arcade/game room
  • Billiards/pool table
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Indoor pool
  • Outdoor pool
  • Pilates classes
  • Sauna
  • Steam room
  • Yoga classes

Family friendly

  • Arcade/game room
  • Free children's club
  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (23,681 square foot of space)
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Detox wraps
  • Facials
  • Manicures/pedicures
  • Massage
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift

More

  • 1 building
  • 8 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Built in 1999
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Locally-owned and organised tours and activities
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 37-inch LCD TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 3:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AZN 51 per day.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: AZN 1.10 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately AZN 29.50 for adults and from AZN 15.00 for children
  • Airport shuttle fee: AZN 90 per vehicle (one-way, maximum occupancy 2)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AZN 51 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a private host, not a professional engaged in trade or business. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and window guards in all accommodation.

We should mention

  • If entering the country requires a visa, the property may be able to help you with some of the supporting documents necessary to obtain one. The property may charge for these services even if you cancel your reservation. Any arrangements are exclusively between the property and yourself. For more details, you can contact the property at the number on your booking confirmation.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Baku Hyatt
Hyatt Baku
Hyatt Regency Baku
Hyatt Regency Hotel Baku
Regency Hyatt Baku
Park Hyatt Baku Hotel Baku
Hyatt Regency Baku Hotel
Hyatt Regency Baku Baku
Hyatt Regency Baku Hotel
Hyatt Regency Baku Hotel Baku

Frequently asked questions

What is the cancellation policy at Hyatt Regency Baku?

Hyatt Regency Baku offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hyatt Regency Baku?

As of 31 Oct 2025, prices found for a 1-night stay for 2 adults at Hyatt Regency Baku on 8 Nov 2025 start from AU$200.74, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hyatt Regency Baku?

Yep, Hyatt Regency Baku has a free self car park, free extended parking and free RV/bus/truck parking.

Is there a spa on site at Hyatt Regency Baku?

Yep, World Class Spa & Fitness is available for guests. It has a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs.

Does Hyatt Regency Baku have a pool?

Hyatt Regency Baku has a pool and an indoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Hyatt Regency Baku?

Hyatt Regency Baku features a full-service spa, an outdoor pool and an indoor pool.

Is Hyatt Regency Baku family-friendly?

You bet! With amenities such as a free children's club and an arcade, as well as free infant beds in the guestrooms, it's no surprise that Hyatt Regency Baku is a hit with families.

Does Hyatt Regency Baku serve breakfast?

You bet, buffet brekkie is offered daily from 6:30 AM to 10:30 AM.

Is there a free airport shuttle available at Hyatt Regency Baku?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Hyatt Regency Baku?

Yep, they've got a poolside bar and an onsite restaurant that serves Mediterranean cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Hyatt Regency Baku?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hyatt Regency Baku?

No, pets are not allowed.

Hyatt Regency Baku Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 83 out of 148 reviews
Rating 8 - Good. 42 out of 148 reviews
Rating 6 - Okay. 15 out of 148 reviews
Rating 4 - Poor. 4 out of 148 reviews
Rating 2 - Terrible. 4 out of 148 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

RONEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Clean hotel, large rooms. Large bathroom with shower separate from the bath. Courteous staff, large pools and good breakfasts.
Stayed 6 nights in Jul 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Alsu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in May 2025

10/10 Excellent

Meftuni

Stayed 2 nights in Apr 2025

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Mar 2025

10/10 Excellent

Ken Chung, Leigh On Sea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the gym facilities and very friendly and helpful staff
Stayed 6 nights in Feb 2025

10/10 Excellent

George

Stayed 2 nights in Dec 2024

2/10 Terrible

Keshav

Stayed 3 nights in Oct 2024

8/10 Good

Gavin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2024

10/10 Excellent

Craig

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. I received a free upgrade on check-in to a junior suite which was an amazing surprise. The fitness facility here is the best gym I've ever gone to, regardless of being a hotel gym or private - totally amazing! Thanks for a great stay!
Stayed 5 nights in Sep 2024

8/10 Good

Chirag

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Good Hotel but service poor

Good hotel but service needs to improve drastically. They only provide limited bottles of water in the room. When I called for water they said if you want after 8 pm you have to pay. I agreed ordered at 10:40pm after 6 calls water came at 11:30pm. We were sleeping in the room at 9:30am and the house keeping knocked and open the door and entered. We were literally shocked. Also hotel and its staff is not equipped to handle this sudden rush in tourism.
Stayed 3 nights in Jun 2024

6/10 Okay

Sevinj

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast and dining was absolutely terrible. The quality of the food at the hotel was extremely low. The type of food was even worse. Motel food would have been better than this.
Stayed 14 nights in May 2024

4/10 Poor

BADER

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I gave 2 stars for good smoking balcony in reception Otherwise, it's frustrating. Far from Nizami street, main door's lock was broken We felt like our room was opened to the public , toilet door hinges were fallen, and shower water was too cold. Finally, the furniture wasvery worn out and depressing, as if we are living in the nineties. 😪😪😪
Stayed 7 nights in Apr 2024

10/10 Excellent

Rameez

Travelled with group
Liked: Amenities, property conditions & facilities
Amazing place to stay
Stayed 4 nights in Jan 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hyatt Happy

The room was clean and the hotel quiet in off season (December). Breakfast buffet had variety of local choices, and options for omelettes. Local bank next door for currency exchange. Excellent fitness center in adjacent building and great massage. Variety of restaurants within walking distance.
Stayed 4 nights in Dec 2023

10/10 Excellent

sami

Liked: Amenities, property conditions & facilities
I have been using the hayatt hotel in baku since early 2000,s. The quality has got better and the service is fabulous. Prices are more reasonable than they were as well
Stayed 1 night in Nov 2023

10/10 Excellent

sami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is very clean , bed is super comfortable, facility is first class
Stayed 4 nights in Nov 2023

10/10 Excellent

Ahmed

Stayed 2 nights in Nov 2023

6/10 Okay

Giorgi

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
;.
Stayed 3 nights in Nov 2023

6/10 Okay

emily, holbrook

Business traveller
Liked: Cleanliness, staff & service
It was a nice hotel, but the pool was not open and there were some building works going on around the hotel
Stayed 1 night in Oct 2023

10/10 Excellent

Zeiad

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

6/10 Okay

stella

Liked: Staff & service
Stayed 11 nights in Jul 2023

8/10 Good

Mohammed

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, friendly staff, very nice room size and furniture and delicious breakfast.
Stayed 6 nights in Jul 2023

8/10 Good

Dragomir

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2022

8/10 Good

Md Abdul

Business traveller
Liked: Cleanliness, staff & service, room comfort
The rude manner of their reception staff Mr Emin upset me at check in and put an ice bag on my shoulder diminishing my expectation of a comfortable stay. So unwelcome an attitude was surely unexpected from front office staff of a hotel like Hyatt Regency .
Stayed 1 night in Sep 2022