Dorint Hotels & Resorts - accommodation in Bad Schwalbach

We were very disapointed and this was the worst hotel in our trip. We reserved 2 rooms, 1 night, for 5 family-people. Each room under a different name precisely to avoid confusion or cancelation. We arrived early and left our lugage in a small office which was great though felt insecure since we were not given tags for them. Came back late and check-in was in a screen but it was not allowing check-in for 2nd room. Saw a young woman in the office and she said we has the 2 rooms but there were only 2 beds in each instead of 3 and 2 as reserved. They never gave us the 2 rooms but just one double room for one of the reservations and later canceled for no-show the other and refunded only $16. We also requested extra pillow/blanket so at least one could sleep in sofa, and they were denied. Worst service ever!

Nice clean room

Room was clean and comfortable