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Residence AlpenHeart

3.0 star property

Photo gallery for Residence AlpenHeart

Bar (on property)
Reception
Double Room, Balcony, Hill View
Courtyard
Bar (on property)

Reviews

7.8 out of 10
Good

Popular amenities

  • Spa pool
  • Parking included
  • Restaurant
  • Gym
  • Breakfast available
  • Room service

Explore the area

View map
Böcksteiner Bundestrasse 20, Bad Gastein, 5640
  • Place, Felsentherme Spa
    ‪8 min walk‬
  • Place, Stubnerkogel Cable Car
    ‪8 min walk‬
  • Place, Bad Gastein Waterfall
    ‪11 min walk‬

Room options

View all photos for Double Room

Double Room

Double Room

  • 15 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Double Room, Balcony

Double Room, Balcony

Double Room, Balcony

  • 24 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Double Room, Balcony, Hill View

Double Room, Balcony, Hill View

Double Room, Balcony, Hill View

  • Hill view
  • 24 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Triple Room, Balcony, Mountainside

Triple Room, Balcony, Mountainside

Triple Room, Balcony, Mountainside

  • 30 sq m
  • Sleeps 3
  • 1 King Bed and 1 Single Bed

View all photos for Family Room

In-room safe, desk, bed sheets

Family Room

  • 30 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Deluxe Apartment

Deluxe Apartment | In-room dining

Deluxe Apartment

  • 122 sq m
  • 3 bedrooms
  • Sleeps 6
  • 3 Double Beds

Single Room

  • 15 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Basic Double Room

Basic Double Room

Basic Double Room

8.0 out of 10
Very good
(1 review)
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

About the area

Bad Gastein

A family-friendly stay in Bad Gastein awaits you at Residence AlpenHeart. Within steps you'll find Gastein Ski Resort and Stubnerkogel Cable Car within a 15-minute stroll. Highlights at this ski hotel include a restaurant, free self-parking and Access to hot tub. .A day of pampering can include access to the sauna and hot tub. Enjoy the free kids' club and gym as well as access to a playground. Plus you'll find a coffee shop/cafe, a snack bar/deli and coffee/tea in a common area. There's also limited parking, along with the convenience of an area shuttle. .Places within a 15-minute walk of this 3-property class Bad Gastein hotel include Felsentherme Spa and Bad Gastein Waterfall.

What's nearby

  • Stubnerkogelbahn 1 - 6 min walk - 0.6 km
  • Felsentherme Spa - 8 min walk - 0.7 km
  • Stubnerkogel Cable Car - 8 min walk - 0.7 km
  • Bad Gastein Waterfall - 11 min walk - 1.0 km
  • Gastein Vapor Bath - 14 min walk - 1.2 km

Getting around

  • Bad Gastein Station - 11 min walk
  • Salzburg (SZG-W.A. Mozart) - 80 min drive

Restaurants

  • ‪Kraftwerk - ‬5 min drive
  • ‪Straubinger Café & Bar - ‬16 min walk
  • ‪Jägerhäusl - ‬16 min walk
  • ‪Good Gastein Pizza | Pasta | Bar - ‬15 min walk
  • ‪Orania Stüberl - ‬12 min walk

About this property

Residence AlpenHeart

Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. Residence AlpenHeart offers its guests a hot tub and a fitness centre. A terrace, a complimentary children's club, and a vending machine are also featured at the family-friendly Residence AlpenHeart. Limited free parking is available on a first-come, first-served basis.

This 3-star Bad Gastein hotel is smoke free.

  • 1 building
  • 21 guestrooms or units
  • 2 levels
  • Deli
  • Kid's club (free)
  • Ski equipment storage
  • Coffee in lobby
  • Front desk (limited hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Fireplace in lobby
  • Television in lobby
  • No smoking on site
  • Dining venue
Residence AlpenHeart offers 21 accommodations with a safe and complimentary slippers. Flat-screen televisions come with cable channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers. Housekeeping is provided on a daily basis.

Similar properties

Double Room, Garden View (Large) | Terrace/patio
Miramonte
  • Breakfast included
  • Spa
  • Pet-friendly
  • Parking included
4.6 out of 5, Wonderful, 102 reviews
Miramonte

Property amenities

Parking and transport

  • Area shuttle (surcharge)
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Downhill skiing
  • Free children's club
  • Gym
  • Hot tub
  • Playground
  • Ski storage
  • TV in common areas

Family friendly

  • Arcade/game room
  • Free children's club
  • Playground
  • Snack bar/deli

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • In the mountains
  • Terrace

Spa

  • Hot tub
  • Sauna
  • Spa open daily

Accessibility

  • No lift

More

  • 1 building
  • 2 floors
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Electric kettle
  • Limited room service

More

  • Desk
  • Heating
  • Safe

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 8 PM
Late check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 10:30 AM
Late check-out subject to availability
Express check-out available

Special check-in instructions

The front desk is open daily from 8 AM - 9 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 8 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests booked in Half Board rates must check-in by 6 PM to receive dinner. Dinner service ends at 8 PM.

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 3 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for EUR 20.0 per night.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 0.50 per person, per night. This tax does not apply to children under 15 years of age.
  • Tourism fee: EUR 4.00 per person, per night
    • A tourism fee is imposed by the city and collected at the property. The fee is EUR 1.1 for the first bedroom per night, and increases by EUR 1.1 per night for each additional bedroom.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: EUR 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, Diners Club, JCB International, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a security system and a first aid kit in all accommodation.

We should mention

  • One child aged 3 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Residence AlpenHeart Hotel Bad Gastein
Residence AlpenHeart Hotel
Residence AlpenHeart Bad Gastein
Residence AlpenHeart Hotel
Residence AlpenHeart Bad Gastein
Residence AlpenHeart Hotel Bad Gastein

Frequently asked questions

What is the cancellation policy at Residence AlpenHeart?

Residence AlpenHeart offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Residence AlpenHeart?

Yep, Residence AlpenHeart has a free self car park. Onsite parking is limited.

Is there a spa on site at Residence AlpenHeart?

No, there is no spa at this property. Felsentherme Spa is a short 11-minute walk away.

Is Residence AlpenHeart family-friendly?

You bet! With amenities such as a free children's club, a playground and an arcade, it's no surprise that Residence AlpenHeart is a hit with families.

Does Residence AlpenHeart serve breakfast?

You bet, brekkie is available daily from 8:00 AM to 10:00 AM.

Is there a free airport shuttle available at Residence AlpenHeart?

No, Residence AlpenHeart does not offer an airport shuttle service.

Is there a bar or restaurant at Residence AlpenHeart?

Yep, you can grab a meal at Residence AlpenHeart's onsite restaurant that serves Regional cuisine.

What time are check-in & check-out at Residence AlpenHeart?

Check-in begins at 2 PM. Check-out time is 10:30 AM.

Are pets allowed at Residence AlpenHeart?

No, only service animals are allowed.

Residence AlpenHeart Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 7 out of 28 reviews
Rating 8 - Good. 13 out of 28 reviews
Rating 6 - Okay. 6 out of 28 reviews
Rating 4 - Poor. 1 out of 28 reviews
Rating 2 - Terrible. 1 out of 28 reviews

8.0/10

Cleanliness

7.8/10

Staff & service

8.0/10

Amenities

7.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Mv

Travelled with family
Liked: Cleanliness, staff & service

Lobel

Quant old.school lodge ideal for a ski trip.
Stayed 2 nights in Feb 2024

6/10 Okay

Gary

Liked: Cleanliness

Overnight in The Residence Alpenheart

We stayed overnight at the hotel whilst waiting for guests to vacate our apartment. The hotel was self check in, a folder with name and room number was left at reception. The room was clean and had coffee/tea facilities. It also had a seating area with a tv mounted on a wall bracket but not very well so if you were sitting on the sofa or sitting on the bed the tv would swing around but not enough to get a good view! The bathroom radiator didn’t work so an electric fire was in the bathroom! Water/electricity! Suffice to say we didn’t use this. There was a sign saying the bar was open from 3-10pm alas this was not so! Breakfast this morning however was very good with hot and cold buffet. Overall it was ok for an overnight stay but wouldn’t want to stay for a week.
Stayed 1 night in Jan 2024

10/10 Excellent

Tomer

Liked: Cleanliness, staff & service, property conditions & facilities
great staff
Stayed 2 nights in Sep 2023

6/10 Okay

Alexander

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Jul 2019

8/10 Good

David

Liked: Cleanliness, property conditions & facilities, room comfort

Very Positive

Very good clean hotel, the room was excellent, great view of the lake, very comfortable, the only down side is, if you arrive late like we did there isn’t any clear instructions on how to access the hotel.
Stayed 1 night in Jan 2019

8/10 Good

Matthias

Liked: Cleanliness, staff & service
Guter Stopp für alpe Adria Radweg
Stayed 1 night in Sep 2025

10/10 Excellent

Mario

Stayed 1 night in Sep 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2025

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2025

8/10 Good

Martin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Veldig bra standard for den prisen. Vänlig og hjelpsom personale og bra nivå på frukosten.
Stayed 3 nights in Jan 2025

8/10 Good

Sabine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unterkunft sauber und zweckmäßig. Personal freundlich und hilfsbereit.
Stayed 1 night in Sep 2024

8/10 Good

Franziska

Liked: Cleanliness, staff & service, property conditions & facilities
Gute Lage
Stayed 1 night in Aug 2024

6/10 Okay

Andreas

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023

6/10 Okay

Gabi

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2022

6/10 Okay

Linda

Liked: Staff & service
Ett hotell som har det man behöver: bra säng, parkering, ok frukost
Stayed 1 night in Jul 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Preis-Leistung ausgezeichnet Im Zimmer sind ein paar Schrammen an den Wänden und im Badezimmer fehlt es an Abstellflächen bzw sind das WC und das Waschbecken wie siamesische Zwillinge montiert.
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2019

2/10 Terrible

Ulrike

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

8/10 Good

Anders

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bad Gastein juni

Bra boende för oss som var så många. Dock lite lite med bara en toalett. Det fanns dock en extra toalett på bottenplan. Knepig dusch som inte var helt enkel att få ordning på.
Stayed 2 nights in Jun 2019

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tolles Hotel mit super Zimmer
Stayed 1 night in Jun 2019

8/10 Good

Janne-Petteri

Liked: Cleanliness, staff & service
Stayed 4 nights in Feb 2019

8/10 Good

A

Liked: Cleanliness, property conditions & facilities
Ystävällinen henkilökunta, englanninkielen taito tyydyttävä. Huone siisti, vaikka ei juuri remontoitu. Aamupala hyvä.
Stayed 1 night in Dec 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2018

10/10 Excellent

Ida

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018